Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
To obtain a position where I can contribute to the organization, as well as gain personal career growth.
Accomplishments
Obtain my Associate Degree in Criminal Justice, Earn my CPR and First -Aid certification in 2012 and my Guard card.
Experience
02/2014 to 2015Bell personHersha Hospitality Management, Lp | El Centro, CA,
Greet all guest in a warm and professional manner, make them feel welcome and anticipate there needs before they arise.
Recognize all returning and VIP guests, and welcome them back.
Escort all guests checking in to their accommodations following hotel procedure.Answered department telephone calls within two rings, using correct salutations and telephone etiquette.Delivered requested items to guests’ rooms.Referred guests to local restaurants and recommended attractions in the area.Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.
Inform them about all hotel and guest room features, hotel facilities and emergency procedures.
Assist guests with their luggage and acknowledge them by name.
Deliver the morning newspapers to each occupied guest room.
Make deliveries to guest rooms as instructed.
Store and retrieve luggage and other objects for guests.
Be aware of daily hotel activities, group and VIP arrivals.
Communicate special guest requests to the Lobby Ambassador and or Front Office Manager/Manager on Duty.
Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times.
Communicate needs to the Lobby Ambassador and or Front Office Manager/Manager on Duty.
Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible.
09/2012 to 02/2014Security OfficerAmerican Advanced Management, Inc | Bakersfield, CA,
Knowledge of radio/cell phone procedures, complete incident reports, keep up to date on Nextel , Being the first and last one on site responsible for locking/unlocking gates?doors.Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement.Responded quickly to medical emergencies, bomb threats and fire alarms.Answered alarms and investigated disturbances.Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.Issued security badges and visitor passes to all guests.Investigated calls and complaints involving fire, theft, accident and hazard reports.Checked passes and credentials of persons seeking to enter the property.Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.Continuously monitored security cameras and fire, building and alarm systems.
2008 to 11/2013Nanny2 Fellas & A Big Vehicle | Broken Arrow, OK,
Redirected children to encourage safe, positive behaviors.Taught children safe behavior such as seeking adult assistance when crossing the street and avoiding contact with unsafe objects.Modeled appropriate social behaviors and encouraged concern for others.Supervised children while parents were on vacation, business trips and weekend getaways.Affectionately cared for 3 children, ages 1 to 5 for 4Cleaned the house, including laundry, sweeping and mopping.Scheduled doctor, dentist and haircut appointments.Physically and verbally interacted with children throughout the day.Administered medication and minor first aid to sick and injured children.Dressed children and changed diapers.Engaged children with games and puzzles.Offered detailed daily reports that outlined each child’s day.Sparked creativity and imagination by helping children discover new things each day.Maintained a child-friendly environment with engaging activities and continuous access to the outdoors. years.Read stories to the children and taught them painting, drawing and crafts.
Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Served orders to customers at windows, counters and tables.Cut and chopped food items and cooked on a grill or in fryers.Packaged menu items into bags or trays and placed drink orders into carriers.Prepared and served beverages such as coffee, tea and fountain drinks.Quickly and efficiently processed payments and made accurate change.Carefully maintained sanitation, health and safety standards in all work areas.Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Cleaned food preparation areas, cooking surfaces, and utensils.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team.Quickly unloaded product shipments and stocked freezers.
Education
Expected in June 2012Associate Science degree | Criminal JusticeKaplan College, Sacramento, CAGPA:
Criminal Justice classes
>Introduction of correction
>juvenile delinquents
>introduction to security
>psychology
>Forensic science
>Terrorism
>Criminal evidence and procedures
Expected in Introduction to the Criminal Justice System Criminology Introduction to Corrections Introduction to Constitutional law Juvenile Delinquency Criminal Law Police Operations Terrorism Today Psychology Criminal Evidences and Procedures Introduction to Security/Private Security Forensic Science CERTIFICATIONS: C.P.R, First-Aid and Security Guard Card Certified, 40 hour course: Registration G: 1787908 | , , GPA:
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Resume Overview
School Attended
Kaplan College
Job Titles Held:
Bell person
Security Officer
Nanny
Host/Busboy
Degrees
Associate Science degree
Introduction to the Criminal Justice System Criminology Introduction to Corrections Introduction to Constitutional law Juvenile Delinquency Criminal Law Police Operations Terrorism Today Psychology Criminal Evidences and Procedures Introduction to Security/Private Security Forensic Science CERTIFICATIONS: C.P.R, First-Aid and Security Guard Card Certified, 40 hour course: Registration G: 1787908