I am loyal to the brand of the hotel, and hard working for the guests i interact with. I immediately try to solve problems that guests may have because i want them to quickly move on from the issue and back to fully enjoying their stay. I am a quick and natural learner because i have fun with everything i do. I'm not afraid to try on new things. My goal is to do everything i can to help the guest enjoy their stay, and to persuade them to return to the hotel in the future.
Guest satisfaction specialist
Bell Attendant , 09/2004
to Current The Westin Diplomat Resort and Spa – Hollywood,
Greeted and welcomed all hotel guests with a smile.
Escorted guests to their assigned rooms, including transporting their luggage.
Accommodated guests' requests for items they may need on their stay.
Resolved service-related problems in a timely manner.
Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
High School Diploma: South Broward High School - Hollywood,