Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

A highly skilled, compassionate, empathetic and solutions-oriented medical professional dedicated to providing exceptional care and implementing effective treatment plans for children, adolescents and adults experiencing or exposed to mental health issues to include drug and alcohol abuse. Effective motivator, communicator and advocate with an inherent ability to manage all types of personalities, diffuse stressful situations, proactively resolve issues, and meet and achieve challenging goals and objectives. Superior leadership skills proven in successful staff development and group facilitation. Team-oriented; consistently recognized for ability to establish and maintain solid relationships with co-workers, administrations and local, state and federal agencies. Strong interpersonal, organizational and analytical skills.

Core Competencies
  • Intake/Assessment
  • Treatment Planning
  • Crisis Intervention
  • Discharge Planning
  • Building Alliances
  • Individual/Group Counseling
  • Group Facilitator/Leader
  • Drug/Alcohol Abuse Treatment
  • Client Advocacy
  • Referrals
Relevant Professional Experience
08/2012 to 09/2013 Behavioral Health Intake Coordinator Catholic Health Initiative | Pendleton, OR,
  • Provides crisis intervention, support, and resource referrals to Well Care members facing traumatic circumstances.
  • Responds to member, provider and other behavioral health inquiries via telephone, while meeting all corporate guidelines and performance standards.
  • Records, investiClaire and resolves member complaints as detailed in the Grievance Procedure narrative.
  • Assists in the education of new members and in the re-education of existing members regarding health plan procedures.
  • Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements.
05/2003 to 11/2005 Lead Mental Health Technician II Medical College Of Georgia | City, STATE,
  • Trained newly hired/current staff on clinical diagnostic support duties including; initial patient assessment, taking/recording and reporting vital signs, collection of venous blood and urine specimens for drug screen analysis and other related duties.
  • Facilitated one on one & group life skills and substance abuse classes to in-patient clients.
  • Interviewed clients, reviewed records, and conferred with clinical staff to evaluate mental and/or physical condition of client.
  • Monitored, evaluated, and recorded client progress according to measurable goals described in treatment and care plan.
  • Referred client and/or family to community resources to assist in recovery from mental and/or physical illness.
  • Performed a range of diagnostic support duties including; initial patient assessment, taking/recording and reporting vital signs, collection of venous blood and urine specimens for drug screen analysis and other related duties.
  • Responsible for crisis intervention for both adult and adolescent clients, includ.
Education
Expected in 2014 Master of Public Administration | Health Care Management KAPLAN UNIVERSITY (ONLINE), Augusta, GA GPA:
Expected in 2009 Bachelor of Art (BA) | Political Science AUGUSTA STATE UNIVERSITY, Augusta, GA GPA:

Concentration: Public Administration

Expected in 2009 Bachelor of Social Work | AUGUSTA STATE UNIVERSITY, Augusta, GA GPA:

Coursework in Psychology, Social Work and Counseling

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Resume Overview

School Attended

  • KAPLAN UNIVERSITY (ONLINE)
  • AUGUSTA STATE UNIVERSITY
  • AUGUSTA STATE UNIVERSITY

Job Titles Held:

  • Behavioral Health Intake Coordinator
  • Lead Mental Health Technician II

Degrees

  • Master of Public Administration
  • Bachelor of Art (BA)
  • Bachelor of Social Work

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