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Behavioral Health Intake Coordinator Resume Example

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BEHAVIORAL HEALTH INTAKE COORDINATOR
Professional Summary

A highly skilled, compassionate, empathetic and solutions-oriented medical professional dedicated to providing exceptional care and implementing effective treatment plans for children, adolescents and adults experiencing or exposed to mental health issues to include drug and alcohol abuse. Effective motivator, communicator and advocate with an inherent ability to manage all types of personalities, diffuse stressful situations, proactively resolve issues, and meet and achieve challenging goals and objectives. Superior leadership skills proven in successful staff development and group facilitation. Team-oriented; consistently recognized for ability to establish and maintain solid relationships with co-workers, administrations and local, state and federal agencies. Strong interpersonal, organizational and analytical skills.

Core Competencies
  • Intake/Assessment
  • Treatment Planning
  • Crisis Intervention
  • Discharge Planning
  • Building Alliances
  • Individual/Group Counseling
  • Group Facilitator/Leader
  • Drug/Alcohol Abuse Treatment
  • Client Advocacy
  • Referrals
Relevant Professional Experience
09/2012 to 10/2013
Behavioral Health Intake Coordinator Teleperformance － Augusta, GA
  • Provides crisis intervention, support, and resource referrals to Well Care members facing traumatic circumstances.
  • Responds to member, provider and other behavioral health inquiries via telephone, while meeting all corporate guidelines and performance standards.
  • Records, investigates and resolves member complaints as detailed in the Grievance Procedure narrative.
  • Assists in the education of new members and in the re-education of existing members regarding health plan procedures.
  • Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements.
06/2003 to 12/2005
Lead Mental Health Technician II Medical College of Georgia － Augusta, GA
  • Trained newly hired/current staff on clinical diagnostic support duties including; initial patient assessment, taking/recording and reporting vital signs, collection of venous blood and urine specimens for drug screen analysis and other related duties.
  • Facilitated one on one & group life skills and substance abuse classes to in-patient clients.
  • Interviewed clients, reviewed records, and conferred with clinical staff to evaluate mental and/or physical condition of client.
  • Monitored, evaluated, and recorded client progress according to measurable goals described in treatment and care plan.
  • Referred client and/or family to community resources to assist in recovery from mental and/or physical illness.
  • Performed a range of diagnostic support duties including; initial patient assessment, taking/recording and reporting vital signs, collection of venous blood and urine specimens for drug screen analysis and other related duties.
  • Responsible for crisis intervention for both adult and adolescent clients, includ.
Other Professional Experience

08/2010 to 06/2011 Operations Management Specialist/Preload Supervisor 

United Parcel Service - Augusta, GA


09/2007 to 05/2010 Executive Assistant/Grant writer 

Urban Environment Institute – Augusta, GA


05/2006 to 05/2007 Teaching Assistant/Academic Advisor 

Augusta State University – Augusta, GA



 

Education
2014
Master of Public Administration: Health Care Management KAPLAN UNIVERSITY (ONLINE) － Augusta, GA
2009
Bachelor of Art (BA): Political Science AUGUSTA STATE UNIVERSITY － Augusta, GA

Concentration: Public Administration
2009
Bachelor of Social Work AUGUSTA STATE UNIVERSITY － Augusta, GA

Coursework in Psychology, Social Work and Counseling
Professional Development

•Non-violent Crisis Training Program, Crisis Prevention Institute, Inc. Medical College of Georgia

•Treatment of Bi-Polar and Depressed Patients Seminar, Walton Rehabilitation Hospital

•Provider Resolution Training, Well Care

•Medicaid/Medicare Member- Provider Training, Well Care

•Served as a Patient Care Advocate, University Hospital

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Resume Overview

Companies Worked For:

  • Teleperformance
  • Medical College of Georgia

School Attended

  • KAPLAN UNIVERSITY (ONLINE)
  • AUGUSTA STATE UNIVERSITY

Job Titles Held:

  • Behavioral Health Intake Coordinator
  • Lead Mental Health Technician II

Degrees

  • Master of Public Administration : Health Care Management
    Bachelor of Art (BA) : Political Science
    Bachelor of Social Work

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