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Behavior Technician Resume Example

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BEHAVIOR TECHNICIAN
Professional Summary

Enthusiastic Behavior Tech eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Have training in PCM, DT, PRT, and other programming Technics. Motivated to learn, grow and excel in this field. Coming from a large family with Autistic siblings, I have life experience and now after working at my most recent job i have field experience. I am very dedicated to my work.

Skills
  • Social skill development
  • Autism experience
  • Intervention management
  • Roleplay scenarios
  • Documentation skills
  • Crisis intervention
  • Clinical documentation
  • Goal setting
  • Computer-savvy
  • Strategic thinker
  • Flexible schedule
  • Conflict resolution
  • Team leadership
  • Reliable
  • Relationship building
  • Valid Oklahoma driver's license
  • Goal-oriented
  • Team Player
  • Time management
  • Record keeping
  • Therapeutic Holds and Transports
Work History
Behavior Technician, 01/2019 to Current
The LEARN Academy – Tulsa, OK
  • Observed students and collected data.
  • Used techniques such classical conditioning, shaping and chaining.
  • Implemented Therapeutic PCM Holds and Transports for student safety.
  • Helped implement interventions outlined in behavior treatment plans.
  • Attended training to acquire and maintain technical knowledge.
  • Implemented prescribed behavioral skills training to reduce problem behavior.
  • Introduced meditation, guided imagery, and breathing techniques to Students.
  • Worked with students who were autistic or diagnosed with behavioral disorders.
Front Desk Manager, 11/2018 to 12/2018
Holiday Inn Express Hotel – Sand Springs, OK
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Balanced hotel accounts at end of day.
  • Provided services efficiently and with high level of accuracy.
  • Verified customers' credit and established how customer would pay for accommodation. Processed customers' credit and debit cards and returned cards along with receipts to guests.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Maintained transaction security by verifying payment cards against identification.
  • Anticipated guests' needs and responded to all requests within reasonable amount of time.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Managed all front desk tasks, including maintenance of client records and lab data.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Performed daily inventory for keys and linens and detailed all information in audit reports.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Crew Member, 01/2018 to 11/2018
Arby's – Sand Springs, OK
  • Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Consistently provided friendly service to promote better customer engagement.
  • Assembled food orders while maintaining appropriate portion control.
  • Pleasantly and courteously interacted with customers to deliver quality service.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Prepped food items for later use to save staff time during busy hours.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Communicated openly with management team during each shift to promote smooth workflows.
  • Processed payments and counted change to complete transactions.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Maintained clean and safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
Crew Member, 07/2017 to 09/2017
Braum's – Prattville , OK
  • Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Developed loyal clientele through friendly interactions, positive attitude and prompt assistance.
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
  • Greeted customers, offered assistance and provided knowledgeable support.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Filled and mixed soft drinks, water and Shake beverages.
  • Prepared hot beverages, including coffee and tea according to customer requests.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Maintained clean and safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Education
High School Diploma: 05/2018
Cleveland High School - Cleveland, OK
Automotive Service Technologies: Automotive Service Technologies, 05/2018
Central Technology Center - Drumright - Drumright, OK
Some College (No Degree): PsychologyTulsa Community College - Tulsa, OK
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Resume Overview

Companies Worked For:

  • The LEARN Academy
  • Holiday Inn Express Hotel
  • Arby's
  • Braum's

School Attended

  • Cleveland High School
  • Central Technology Center - Drumright
  • Tulsa Community College

Job Titles Held:

  • Behavior Technician
  • Front Desk Manager
  • Crew Member

Degrees

  • High School Diploma : 05/2018
    Automotive Service Technologies : , 05/2018
    Some College (No Degree) : Psychology

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