Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Skills
Conflict Resolution
Document preparation
Legal Research
Administrative support
Efficient multitasking
Quick-learning
Ambitious
Teamwork
Time management
Dependable and reliable
Customer Service
Verbal and written communication
Supervisor
Relationship-Building
Software proficiency
Education
Burncoat Senior High SchoolWorcester, MAExpected in 06/2009 ā āHigh School Diploma: - GPA:
Worcester State UniversityWorcester, MAExpected in 12/2020 ā āCertificate:Paralegal Studies - GPA:
Work History
Options Family And Behavior Services - Behavior Technician Roseville, MN, 12/2018 - Current
Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over [Number] students.
Used [Software] to document patient information, progress notes and treatment plans.
Conducted client rounds every [Timeframe] to check on residents.
Performed client intake procedures according to internal standards for all new admissions.
Taught clients how to complete basic household chores and prepare food.
Facilitated on-site activities, support groups and outings for clients.
Completed documentation for every incident and forwarded to correct personnel for review.
Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Mediated conflicts within families to clarify and resolve underlying issues.
Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Encouraged patients to discuss experiences in group and individual settings.
First Midwest Bank - Legal Secretary/Interpreter Melrose Park, IL, 11/2017 - Current
Assisted attorneys in collecting information such as employment, medical and other records.
Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
Scheduled and made appointments for 4 attorneys.
Diligently edited legal correspondence for grammar and spelling.
Supported team of 4 attorneys in practice of [Type] law.
Organized files for court proceedings.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Answered and directed calls using multi-line switchboard.
Completed accident reports, trial and courtroom requests and applications for clients.
Transcribed legal documents and phone conversations.
Screened telephone calls and forwarded to appropriate departments.
Entered new cases into company database.
Developed and maintained filing and retrieval systems.
Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Obtained signatures from attorneys for legal documents.
Created, indexed and maintained client binders.
Received and placed telephone calls to clients and prospective clients.
Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
Maintained message content, tone and emotion as closely as possible.
Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Attended [Type] meetings to provide accurate consecutive translations of conversations between members.
Attended training programs to improve professional knowledge and interpretation skills.
Listened to non-[Language] video dialogue and developed translation into target language to prepare subtitle scripts.
Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Increased customer satisfaction by resolving [product or service] issues.
Monitored all company inventory to ensure stock levels and databases were updated.
Conducted research, gathered information from multiple sources and presented results.
Drove operational improvements which resulted in savings and improved profit margins.
Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
Researched [Type] laws and regulations and delivered analysis and assessments to [Job title]s.
Managed day-to-day legal activities such as subpoena services for [Type] office with [Number] attorneys.
Managed billable hour tracking, payroll, client invoicing and schedules for [Number]-attorney office.
Assisted with client interviews using [Skill] and [Skill] and took meticulous notes for inclusion in reports.
Reviewed contracts and reported findings to support legal team in development of breach of contract defenses.
Assisted counsel in preparing answers, providing documentation and information for discovery request.
Drafted, signed and certified key legal documents for judicial review.
Answered [Number] client calls per [Timeframe] to respond to inquiries, using open-ended questioning skills to attain applicable information.
Supervised appointment scheduling for [Number] attorneys and made adjustments and changes through [Software] application.
Created and implemented all policies, work flow processes and work assignments.
Conferred with clients and other involved parties to gather and track case information.
Cooperated with legal teams to create performance documents for curative action planning.
Assisted lawyers with materials preparation for internal and external training events, including [Type] and [Type] events.
Conducted detailed client intakes and entered information into company database.
Directed and coordinated law office activities, including service of subpoenas and scheduling of depositions.
Investigated facts and laws to determine causes of action and to prepare cases.
Mitigated legal team's workload by reviewing and evaluating legal documents, including discovery materials and contracts.
Prepared legal briefs, motions and pleadings.
Developed relationships among lawyers to facilitate knowledge-sharing and expertise.
Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
Communicated pertinent information to clients via phone, email and mail.
Ace Hardware - Bank Teller Chamblee, GA, 09/2015 - 11/2017
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Promoted products or services to each customer to consistently achieve sales targets.
Audited fellow teller currency to contribute to dual-control procedures.
Counted and packaged currency and coins.
Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Placed orders for customer checks and verified starting numbers.
Turned in excess cash to maintain drawer security.
Provided customer records on demand, including account statements and copies of checks.
Sold and cross-sold bank products to new and existing customers.
Assisted customers with compromised debit cards and issued new credentials.
Accessed computerized financial information to answer questions related to specific accounts.
Logged cashier's checks and other transactions to maintain accuracy of account records.
Reconciled cash drawer and resolved discrepancies.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Opened accounts with cross-sale ratio products opened.
Stop And Shop - Front End Supervisor City, STATE, 06/2006 - 11/2016
Promoted importance of security and customer tracking to minimize store losses.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Trained team members in successful strategies to meet operational and sales targets.
Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Monitored cash drawers in 16 checkout stations to verify adequate cash supply.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Submitted reports to senior management to aid in business decision-making and planning.
Rejuvenated culture to realign procedures and improve customer service and satisfaction.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maintained transaction security by verifying payment cards against identification.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
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