(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.

  • Conflict Resolution
  • Document preparation
  • Legal Research
  • Administrative support
  • Efficient multitasking
  • Quick-learning
  • Ambitious
  • Teamwork
  • Time management
  • Dependable and reliable
  • Customer Service
  • Verbal and written communication
  • Supervisor
  • Relationship-Building
  • Software proficiency
Burncoat Senior High School Worcester, MA Expected in 06/2009 High School Diploma : - GPA :
Worcester State University Worcester, MA Expected in 12/2020 Certificate : Paralegal Studies - GPA :
Work History
Options Family And Behavior Services - Behavior Technician
Roseville, MN, 12/2018 - Current
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
  • Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
  • Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over [Number] students.
  • Used [Software] to document patient information, progress notes and treatment plans.
  • Conducted client rounds every [Timeframe] to check on residents.
  • Performed client intake procedures according to internal standards for all new admissions.
  • Taught clients how to complete basic household chores and prepare food.
  • Facilitated on-site activities, support groups and outings for clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Mediated conflicts within families to clarify and resolve underlying issues.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Encouraged patients to discuss experiences in group and individual settings.
First Midwest Bank - Legal Secretary/Interpreter
Melrose Park, IL, 11/2017 - Current
  • Assisted attorneys in collecting information such as employment, medical and other records.
  • Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
  • Scheduled and made appointments for 4 attorneys.
  • Diligently edited legal correspondence for grammar and spelling.
  • Supported team of 4 attorneys in practice of [Type] law.
  • Organized files for court proceedings.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Answered and directed calls using multi-line switchboard.
  • Completed accident reports, trial and courtroom requests and applications for clients.
  • Transcribed legal documents and phone conversations.
  • Screened telephone calls and forwarded to appropriate departments.
  • Entered new cases into company database.
  • Developed and maintained filing and retrieval systems.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Obtained signatures from attorneys for legal documents.
  • Created, indexed and maintained client binders.
  • Received and placed telephone calls to clients and prospective clients.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
  • Maintained message content, tone and emotion as closely as possible.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Attended [Type] meetings to provide accurate consecutive translations of conversations between members.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Listened to non-[Language] video dialogue and developed translation into target language to prepare subtitle scripts.
  • Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Increased customer satisfaction by resolving [product or service] issues.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Conducted research, gathered information from multiple sources and presented results.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
  • Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
  • Researched [Type] laws and regulations and delivered analysis and assessments to [Job title]s.
  • Managed day-to-day legal activities such as subpoena services for [Type] office with [Number] attorneys.
  • Managed billable hour tracking, payroll, client invoicing and schedules for [Number]-attorney office.
  • Assisted with client interviews using [Skill] and [Skill] and took meticulous notes for inclusion in reports.
  • Reviewed contracts and reported findings to support legal team in development of breach of contract defenses.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Drafted, signed and certified key legal documents for judicial review.
  • Answered [Number] client calls per [Timeframe] to respond to inquiries, using open-ended questioning skills to attain applicable information.
  • Supervised appointment scheduling for [Number] attorneys and made adjustments and changes through [Software] application.
  • Created and implemented all policies, work flow processes and work assignments.
  • Conferred with clients and other involved parties to gather and track case information.
  • Cooperated with legal teams to create performance documents for curative action planning.
  • Assisted lawyers with materials preparation for internal and external training events, including [Type] and [Type] events.
  • Conducted detailed client intakes and entered information into company database.
  • Directed and coordinated law office activities, including service of subpoenas and scheduling of depositions.
  • Investigated facts and laws to determine causes of action and to prepare cases.
  • Mitigated legal team's workload by reviewing and evaluating legal documents, including discovery materials and contracts.
  • Prepared legal briefs, motions and pleadings.
  • Developed relationships among lawyers to facilitate knowledge-sharing and expertise.
  • Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
  • Communicated pertinent information to clients via phone, email and mail.
Ace Hardware - Bank Teller
Chamblee, GA, 09/2015 - 11/2017
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Counted and packaged currency and coins.
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Placed orders for customer checks and verified starting numbers.
  • Turned in excess cash to maintain drawer security.
  • Provided customer records on demand, including account statements and copies of checks.
  • Sold and cross-sold bank products to new and existing customers.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Reconciled cash drawer and resolved discrepancies.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Opened accounts with cross-sale ratio products opened.
Stop And Shop - Front End Supervisor
City, STATE, 06/2006 - 11/2016
  • Promoted importance of security and customer tracking to minimize store losses.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
  • Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Monitored cash drawers in 16 checkout stations to verify adequate cash supply.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Rejuvenated culture to realign procedures and improve customer service and satisfaction.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained transaction security by verifying payment cards against identification.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

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School Attended

  • Burncoat Senior High School
  • Worcester State University

Job Titles Held:

  • Behavior Technician
  • Legal Secretary/Interpreter
  • Bank Teller
  • Front End Supervisor


  • High School Diploma
  • Certificate

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