Beer, Wine & Spirits Manager Resume Example
Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, and enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
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Wks Restaurant Group – Sparks , NV
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers on promotions to enhance sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Contributed to annual department increase in sales of more than $125k within a year of management.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Facilitated new product acquisition, bi-weekly orders from multiple companies and completed accurate re-ordering support to meet aggressive deadlines.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Drove team revenue totals by bringing in over an average 18% in extra sales. With a gross average of 30% growth in sales from the year before. Taking into account the global pandemic of 2020.
- Conducted product demonstrations to highlight products and for customer review and engagement. Also organized and planned with other companies on these demonstrations, resulting in lasting positive relationships with suppliers.
Polished – City , STATE
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Consulted with individuals on identifying stones and geologic materials.
- Created handcrafted jewelry and gifts.
- Provided quality Lapidary services to this area.
- Hosted Live event sales and descriptions for products and materials.
Simply Help – City , STATE
- Providing competent limited handyman services over a general 30 mile area.
- Maintained a constant schedule revolving around clients time and availability.
- Catered to a constant reliability to call and scheduling making accurate deadlines and executing agreements without delay.
- Assisted with general home maintenance for elderly and disabled people at a discounted cost.
- Designed many internet ads, and kept constant updates to social media platforms.
- Produced all of the advertising including business card design and various other advertising content
Ocean Shores Pharmacy P.S. – City , STATE
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security and handled incidents calmly.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed and activated a point of sale system with full database, resulting in a complete live inventory with click of a button re-ordering.
- Brought Database efficiency and accuracy from approximately 5% all the way up to 73% utilization.
- Managed an alt store for toys using a branch of said database resulting in exponential sales growth and overall functionality.
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Resume Overview
School Attended
- Grays Harbor College
- American School Of Correspondence
- Elma High School
- North Beach Senior High School
Job Titles Held:
- Beer, Wine & Spirits Manager
- Business Owner
- Assistant Manager
Degrees
- No Degree : Business Administration And Management
GED
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