Beer, Wine & Spirits Manager Resume Example Ocean Shores IGA

BEER, WINE & SPIRITS MANAGER

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, and enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills

Inventory management
Vendor Negotiations
Special Events
Wine Tasting Events
Customer service
Staff education and training
Money handling abilities
Microsoft applications proficiency
Professional telephone demeanor
Sales expertise

Account management
POS systems expert
Verbal and written communication
Organization and Time management
Interpersonal Communication
Planning and Coordination
Computer skills
Leadership
Critical thinking

Work History

Beer, Wine & Spirits Manager06/2018 to Current
Ocean Shores IGA – Ocean Shores , WA

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Educated customers on promotions to enhance sales.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Contributed to annual department increase in sales of more than $125k within a year of management.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Facilitated new product acquisition, bi-weekly orders from multiple companies and completed accurate re-ordering support to meet aggressive deadlines.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Drove team revenue totals by bringing in over an average 18% in extra sales. With a gross average of 30% growth in sales from the year before. Taking into account the global pandemic of 2020.
Conducted product demonstrations to highlight products and for customer review and engagement. Also organized and planned with other companies on these demonstrations, resulting in lasting positive relationships with suppliers.

Business Owner03/2016 to 05/2018
Polished – Ocean Shores , WA

Conducted target market research to scope out industry competition and identify advantageous trends.
Consulted with individuals on identifying stones and geologic materials.
Created handcrafted jewelry and gifts.
Provided quality Lapidary services to this area.
Hosted Live event sales and descriptions for products and materials.

Business Owner01/2016 to 03/2018
Simply Help – Ocean Shores, WA

Providing competent limited handyman services over a general 30 mile area.
Maintained a constant schedule revolving around clients time and availability.
Catered to a constant reliability to call and scheduling making accurate deadlines and executing agreements without delay.
Assisted with general home maintenance for elderly and disabled people at a discounted cost.
Designed many internet ads, and kept constant updates to social media platforms.
Produced all of the advertising including business card design and various other advertising content

Assistant Manager06/2009 to 12/2015
Ocean Shores Pharmacy P.S. – Ocean Shores, WA

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Monitored security and handled incidents calmly.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Developed and activated a point of sale system with full database, resulting in a complete live inventory with click of a button re-ordering.
Brought Database efficiency and accuracy from approximately 5% all the way up to 73% utilization.
Managed an alt store for toys using a branch of said database resulting in exponential sales growth and overall functionality.

Education

No Degree: Business Administration And ManagementGrays Harbor College- Aberdeen, WA

GEDAmerican School Of Correspondence

Elma High School- Elma, WA

North Beach Senior High School- Ocean Shores, WA

Resume Overview

Companies Worked For:

Ocean Shores IGA
Polished
Simply Help
Ocean Shores Pharmacy P.S.

School Attended

Grays Harbor College
American School Of Correspondence
Elma High School
North Beach Senior High School

Job Titles Held:

Beer, Wine & Spirits Manager
Business Owner
Assistant Manager

Degrees

No Degree : Business Administration And Management
GED

Beer, Wine & Spirits Manager Resume Example

Resume Score: 80%

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