I have varied management experience that focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.
Excellent customer service skills
Bank deposit procedures
Hourly shift management
Staff training and development
Opening and closing procedures
Beer Coordinator09/1999 to Current Wegmans Food Markets – 6789 E. Genesee St. Fayetteville, NY 13066 Beer Coordinator, current position. I was required to obtain Certified Beer Server with the Cicerone program The primary function of this position is to help customers select beer and provide beer/food pairing education. My sales have been consistently in the top 3 stores for the company. I have ranked number 1 for all stores that have the Beer Coordinator position.Bake Shop Team Leader responsibilities included ordering, inventory control, stocking shelves, assisting Bakery Manager with scheduling, training employees, monthly inventory count, and shrink control. My store\'s bakeshop was number 1 in company for my entire tenure. Took lateral move to Beer Coordinator.Patisserie Sales. Duties were to sell fine pastry line, assist with production, and cleaning duties. Promoted to Bake Shop Team LeaderDeli Clerk part time. The duties were to provide customer service at Deli and cleaning of deli equipment. Promoted to full time Patisserie sales.
courier/driver06/1995 to 08/1998 Instant Delivery – 103 Johnson St. east Syracuse, NY 13057 Courier/Driver. My responsibilities were to pick up packages for delivery to desired recipient for customer.
Project manager01/1990 to 06/1995 Smith Restaurant Supply Co. – 500 Erie Blvd. E. Syracuse, NY 13202 As Project Manager I ,obtained specifications and blueprints, formulated and submitted bids. I was required to oversaw the installation of commercial kitchen equipment ranging from major equipment to small wares. Other responsibilities included ordering equipment, coordinate mechanical connections with utility trades, hire needed temporary staff for job site work, set equipment in place, communicate with architect and other contractors, tracking of payroll hours, and complete punch lists after being issued.I also assisted with in store sales, prepared price quotes for customers, and acted as buying agent for china and glassware.
Owner/operator09/1986 to 12/1989 SONCY Co.,Inc. franchisee of Ben&Jerry\'s Ice Cream – 5885 Circle Dr. Cicero, NY 13039 As owner /operator I was responsible for all store operations. This included serving customers, hiring and training staff, ordering/inventory control, and maintaining physical plant of store.
Bachelor of Arts: Communications/Journalism1981St. John Fisher College-
3690 East Ave Rochester,
Associate of Applied Science: Radio/Television Broadcasting1979Herkimer County Community College-
100 Resvior Rd. Herkimer,
Certified Beer Sever with Cicerone Certification Program