, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Experience Customer Service Individual motivated, results driven, enthusiastic and proven sales record. Analytical, strategic planner, exceptional ability to establish rapport with customers and team. Flexible hard worker ready to learn and contribute to team success. Friendly, ambitious and organized.
Skills
Friendly, positive attitude
Data management
Flexible
Reliable and trustworthy
Organization
Collaboration
Decision-making
Team management
Supervision
Experience
07/2017 to 06/2021BDC Manager Agent Internet SalesFoot Locker | King Of Prussia, PA,
Answered incoming questions via phone and email discussing advertised pricing and inventory.
Developed proficiency with features of BDC CRM software to input and track communications.
Followed BDC scripts and guidelines for inbound and outbound calls.
Conducted multi-channel communication with customer, including via email, phone and website.
Acquired complete knowledge of product information related to makes and models of dealership inventory to mentor customer service department effectively.
Worked with all departments in dealership to chart and monitor daily activities, bolstering efforts to meet assignment targets.
Performed proactive outbound calls to schedule regular maintenance, recall notifications and preventive services.
Maintained current schedule of management and sales associates to assign interested customers with available employees.
Scheduled service appointments at customer convenience, building rapport and maintaining client relationships.
Met pre-set guidelines for weekly appointments, shows and outbound calls using CRM.
Assisted with upholding and fortifying digital security systems to protect valuable and confidential information.
Made hardware, software and data storage improvements and evaluated system performance.
Hired and trained staff members, oversaw department teams and delegated assignments to employees according to skill sets.
Resolved information access issues, troubleshooting to improve customer and internal data entry and access.
Documented work processes, project initiation, production and updates to assist creation of change management policies.
04/2012 to 07/2017Store ManagerSur La Table | Meridian, ID,
Consistently exceeded annual key goals in metrics; profit, sales, employee retention and customer service.
Successfully completed remodel of store in March 2017.
Actively recruited and improved talent bench hiring sales associates.
Maximize merchandising strategies to improve low performance areas.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Resolved customer problems by investigating issues, answering questions and building rapport.
Strengthened work flow productivity by hiring, managing and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
09/2010 to 04/2012Assistant Store ManagerCole Hann | City, STATE,
Opening and closing procedures.
Profit and Loss.
Sales goals and metrics.
Mystery Shop performance.
Actively assisted Store Manger hire to improve talent bench market.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Created engaging merchandise presentations to motivate impulse purchases.
Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
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