bdc manager resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Ambitious, resourceful, and adaptable BDC Supervisor, with over five years of experience developing and leading teams. Increased companies cliental, along with providing a enthusiastic environment to thrive in.

  • Customer Seating
  • Opening and Closing Procedures
  • Team Member Motivation
  • Good Work Ethic
  • Critical Thinking
  • Relationship Building
  • Training & Development
  • Supervision & Leadership
  • Organizational Skills
  • Reliable & Trustworthy
  • Team Building
  • Team Management
  • Active Listening
  • Problem Resolution
  • Fluent in Spanish
  • Customer Service
  • Friendly, Positive Attitude
  • People Skills
  • Planning & Organizing
  • Computer Skills
04/2022 to Current
BDC Manager Penske Automotive Group Darien, CT,
  • Developed proficiency with features of BDC CRM software to input and track communications.
  • Answered incoming questions via phone and email discussing advertised pricing and inventory.
  • Followed BDC scripts and guidelines for inbound and outbound calls.
  • Conducted multi-channel communication with customer via email, phone and website.
  • Worked with departments in dealership to chart and monitor daily activities, bolstering efforts to meet assignment targets.
  • Maintained current schedule of management and sales associates to assign interested customers with available employees.
  • Fielded calls with prompt and thorough knowledge, resolving customer experience issues and answering questions.
  • Documented work processes, project initiation, production and updates to assist creation of change management policies.
04/2016 to 08/2018
BDC Agent Lithia Motors Grand Forks, ND,
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Followed required scripts and guidelines for inbound and outbound sales calls.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Monitored and responded to internet sales leads from company website and third party sites within 5 minutes.
  • Maintained electronic customer database to round up repeat business.
  • Utilized VinSolutions to record and track various stages of potential customer sales.
  • Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
  • Disclosed terms of sales with customers and reviewed sales with management.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Called 71 potential customers daily to meet high quotas.
  • Managed and sorted customer portfolios to accurately track customer satisfaction.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Followed up on sales leads through outbound calling.
  • Documented sales call data in company software.
  • Developed new leads each day at or above quotas.
  • Achieved established sales targets by generating new customer accounts.
07/2015 to 04/2016
Document Scanner Ciox North Bergen, NJ,
  • Prepared, scanned and quality-checked documents and images converted into electronic and digital format in high-volume environment.
  • Prepared files for scanning by removing physical barriers and preparing destination locations.
  • Classified documents into correct groups to avoid lost files or filing errors.
  • Organized scanned documents on various local, network and cloud storage devices virtually eliminating physical storage needs and improving information security.
  • Minimized waste and re-work by comparing data entered with source documents or in verification format on screen to detect errors.
  • Calibrated and cleaned scanners, replaced parts and troubleshoot operational issues.
  • Managed document processes through scanning, filing and transmitting while following all standard procedures.
  • Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
  • Identified errors and suggested appropriate edits.
02/2015 to 07/2015
Receptionist Hastings Mutual Insurance Co Green Bay, WI,
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education and Training
Expected in 12/2013 to to
Associate of Arts: Business Administration
Northwest Vista College - San Antonio, TX

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Resume Overview

School Attended

  • Northwest Vista College

Job Titles Held:

  • BDC Manager
  • BDC Agent
  • Document Scanner
  • Receptionist


  • Associate of Arts

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