LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
  • Dedicated to giving clients prompt, professional service and advice
  • Management and Customer Service skills in demanding sales and account management environments
  • Excellent command of English grammar and usage
  • Articulate, analytical, and detail oriented

Highlights
  • Mercer County Board of Realtors
  • National Association of Realtors
  • Highly professional
  • Honest and ethical
  • Excellent communicator
  • Seasoned in conflict resolution
  • Excellent command of English grammar and usage.
Education
Florida Institute of Technology , FL Expected in Associate of Science : Psychology - GPA :
  • Currently enrolled in AS in Psychology program.
American School of Business North Brunswick, NJ Expected in License : Real Estate - GPA :
DeVry Technical Institute North Brunswick, NJ Expected in Coursework : Computers - GPA :
  • Coursework in CIS.
Accomplishments

  • Consistently generated additional revenue through skilled sales techniques
  • Assisted in the managing of company database and verified, edited and modified members’ information
  • Promoted to Assistant Manager within 2 months of entering field
  • Ranked as a top performer, averaging 26% closing ratio in tri-state area
  • Served as key contributing member to Leadership team
  • Met monthly sales goals consecutively for 20 months
Experience
Lithia Motors - BDC Manager
Troy, MI, -
  • Set up BDC Department for dealership
  • Evaluated functioning of store and CRM database
  • Corrected functionality of CRM database, revised and designed templates, implemented correct usage of process triggers for follow up of customers
  • Trained sales personnel on floor to utilize and integrate CRM system
  • Hired and trained new Internet Consultants for department
  • Established an increase in turnaround time on new leads from 64% to 100% in under 5 weeks
Lithia Motors - BDC Manager
Portland, OR, -
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Generated new sales opportunities through direct and telephone selling and emails.
  • Maintained up-to-date knowledge of industry, target accounts and competitive landscape.
  • Answered customer questions regarding products, prices and availability.
  • Contacted new and existing customers to discuss how specific products could meet their needs.
  • Interviewed, hired and trained new quality customer service representatives.
  • Addressed negative customer feedback immediately.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Resolved customer questions, issues and complaints.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
Jbs Usa - Manager
Richardson, TX, -
  • Manager/trainer of equine facility.
  • Responsible for all aspects of business, including invoicing, personnel, cost analysis, client records, and marketing.
  • Developed client base of 70+ throughout NJ within 2 years.

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Resume Overview

School Attended

  • Florida Institute of Technology
  • American School of Business
  • DeVry Technical Institute

Job Titles Held:

  • BDC Manager
  • BDC Manager
  • Manager

Degrees

  • Associate of Science
  • License
  • Coursework

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