BDC AGENT Resume Example
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Creative problem solving, Critical thinking, Customer service, collection, Documentation, Email, Filing, Grammar, Internet research, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Proofreading, Reading Comprehension, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type [X] WPM, 10-Key, Active listening, Calendaring, Client relations, Computer proficiency, Typing, Writing |
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Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Generated leads for new sales through telephone and email contact with customers.Assisted customers in finding out-of-stock items.Demonstrated mastery of customer service call script within specified time frames.Provided accurate and appropriate information in response to customer inquiries.Properly directed inbound calls in phone queues to improve call flow. Executed daily operations of calling and emailing customers. Monitored incoming and outbound phone calls, inbound and outbound emails. Wrote, designed and produced phone and email scripts. Was instrumental in helping customer with any request regarding cars in our inventory. Operated telephone switchboard to receive and place calls to and from terminal.Operated two-way internal radio system to communicate with departments. Operated terminal courtesy telephone system to communicate with customers. Checked to ensure that appropriate changes were made to resolve customers' problems. Kept records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as showroom disappointment that could increase customer lost. Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments. Successfully handled appointment setting. Structured and maintained a schedule for showroom appointment. Solicited sale of new and additional services and products. Referred unresolved customer grievances to designated departments for further investigation.Sold and create excitement of products benefit online to convince customer to come to showroom.
Conferred with customers by telephone, email and in person in order to provide information about products and services
Responsible for lead submitted online.
Modeled appropriate social behaviors and encouraged concern for others.Supervised children while parents were on vacation, business trips and weekend getaways.Redirected children to encourage safe, positive behaviors.Physically and verbally interacted with children throughout the day.Administered medication and minor first aid to sick and injured children.Dressed children and changed diapers.Engaged children with games and puzzles.Offered detailed daily reports that outlined each child's day.Promoted good behaviors by using the positive reinforcement method.Tutored children in all school subjectSparked creativity and imagination by helping children discover new things each day.
Answered multi phone lines.
Supervised kids on recreational trips.
Worked with kids on reading and math in summer camp program.
General office duties such as filing, copying, and faxing documents.
Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Demonstrated that customers come first by serving them with a sense of urgency.Shared product knowledge with customers while making personal recommendations.
Solid directorial skills for planning and follow through and maintaining control of the classroom.
An indisputable love of children and an aspiration to see each child succeed.
Superior written and verbal communication skills, with an aptitude to meet with varied personalities at their intensity.
Flexibility in dealing with the unpredictability of children in classroom situations.
An eagerness to gain knowledge and progress skills and give whatever it takes to accomplish the goal. Selected by teachers and parents as a tutor for first grade students' through fourth grade in general education. Planned the agenda, selected age-appropriate reading and supplemental materials, coordinated with teachers and parents, and supported and encouraged both students in their successful reading efforts. Plan weekly lessons, arts and crafts projects, story time, and games with an emphasis on good classroom behavior.
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Resume Overview
School Attended
- Medgar Edvers
- Farmigdale high school
Job Titles Held:
- BDC AGENT
- NANNY
- Camp Counselor
- Cashier/ Sales Floor
- Tutor
Degrees
- Internet Marketing/ Advertisement 2018
High School Diploma 2007
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