LiveCareer-Resume

bdc agent resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Customer Service Representative with talent for Multitasking and Time Management skills . Strong knowledge of Customer Relations and Sales. Communicative and team-oriented with proficiency in Microsoft Office. Proven history of fostering to customer needs to meet team, individual and management objectives.

Skills
  • First Aid/CPR
  • PPE use
  • Organization
  • Relationship building
  • Customer service
  • Communication
  • Teambuilding
  • MS Office
  • Multitasking
  • Work ethic
  • Computer skills
  • Conflict resolution
  • Supervision
  • Coordination
  • Clerical
  • Troubleshooting
  • Business development understanding
  • High-energy attitude
  • Office equipment proficiency
  • Inbound and outbound calling
  • Senior leadership support
  • Customer relations
  • Call center experience
  • Adaptive team player
  • Sales process
  • Lead generation
  • Market and competitive analysis
  • Social media savvy
  • Service-driven sales
  • Sales tracking
  • Key account development
  • Recruiting and hiring
  • Sales and marketing
  • Cold calling
  • Account updating
  • Schedule coordination
  • Document management
  • Inside and outside sales
  • Customer needs assessment
  • B2B and B2C sales
  • Data analytics
  • People skills
  • Training & Development
  • Database Concept
  • Skilled negotiator
  • Script use
  • Consumer behavior
  • Persistent
  • Contracts
  • Reporting
  • Professional speaking abilities
  • Prospecting skills
Education and Training
National Beauty College Canton, OH Expected in : Cosmetology - GPA :
Experience
Lithia Motors - BDC Agent
Mission Hills, CA, 10/2020 - Current
  • Addressed inquiries from clients and relationship management department team members.
  • Described business offerings to customers and facilitated smooth purchases.
  • Educated customers on product and service offerings.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Disclosed terms of sales with customers and reviewed sales with management.
  • Followed required scripts and guidelines for all inbound and outbound sales calls.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Monitored and responded to internet sales leads from company website and third party sites within 30 minutes
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Managed website inventory listing with up-to-date vehicle inventory and specifications.
  • Utilized Elead and Mastermind to record and track various stages of potential customer sales.
  • Maintained electronic customer database to round up repeat business.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Networked to build client base and promote products to new and existing clients.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Publicis Groupe Sa - Senior Account Specialist
Miami, FL, 06/2020 - 08/2020
  • Recruited, hired and trained new hires to optimize profitability.
  • Executed 200 outbound calls each week to existing customers, resulting in 75% increase in sales.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cold-called over 100 prospective customers daily with 85% success rate.
  • Broke down objections using friendly, persuasive strategies.
  • Proficient at computer dialing and computer software.
  • Handled inbound telephone calls from interested customers.
  • Collaborated with management to resolve concerns and problem calls.
  • Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Keylogic - Energy Consultant
Washington, DC, 10/2019 - 06/2020
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Achieved sales targets on a daily basis by signing clients up for services, handling accounts and overseeing call center
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Collaborated with management to resolve concerns and problem calls.
  • Proficient at computer dialing and computer software.
  • Trained new hires and led team of 10 telemarketers.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Responded to questions with knowledgeable responses.
  • Called prepared lists of leads and read short scripts to promote Energy products and services.
  • Contributed to team efforts by successfully accomplishing 10 daily sales goals.
  • Researched market trends and customer needs.
  • Managed energy efficiency program operations.
  • Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage.
  • Oversaw accounts for any changes in customer needs with respect to energy.
  • Participated in training and other industry events.
  • Explained marketing and environmental benefits of purchasing renewable energy and differentiated products against traditional energy offerings.
  • Met or exceeded sales quota of 30 per week new customer orders and recognized as leading salesperson during multiple periods.
Sedgwick Claims Management Services, Inc. - Account Specialist
Minneapolis, MN, 11/2018 - 07/2019
  • Capitalized on upsell opportunities by offering additional product and service options to customers.
  • Established and enforced sales goals to boost team success.
  • Resolved problems by performing both routine and complex account updates.
  • Promoted target products during special promotions through cold and warm calling.
  • Scheduled appointments and entered customer orders into data system.
  • Tracked customer desires and dislikes in order to help management understand needs and update offerings.
  • Established accounts for new customers and updated existing accounts with current demographic and order information.
  • Upheld compliance, quality and service standards.
  • Managed high-volume of inbound and outbound customer calls.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Shared detailed information regarding Direct TV and AT&T options to help customers make decisions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Conducted CRM tasks to maintain quality assurance satisfaction levels.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Handled escalated customer service concerns from Agents and Supervisors to preserve revenue streams from key customers.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Processed customer account changes using SalesForce

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Resume Overview

School Attended

  • National Beauty College

Job Titles Held:

  • BDC Agent
  • Senior Account Specialist
  • Energy Consultant
  • Account Specialist

Degrees

  • Some College (No Degree)

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