bdc agent resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Hard working and reliable. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Flexible
Conflict resolution
Reliable and trustworthy
Problem resolution
Teambuilding
Fluent in Spanish
People skills
Clerical
Computer skills
Active listening
Project planning
Decision-making
Team management
Experience
BDC Agent, 11/2020 to 08/2021 Lithia Motors – Sterling, VA,
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Escorted customers to products and pointed out complementary items to boost store sales.
Stayed up to date on store promotions, payment policies and security practices.
Recommended optimal merchandise based on customer needs and desires.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Drove sales of pricing and vehicle products by applying proactive nature, knowledge of customer preferences and active listening skills.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Coordinated appointments with prospective buyers to showcase vehicles.
Package Handler, 02/2019 to 12/2020 Omni Hotels – Oklahoma City, OK,
Assisted in loading delivery trucks with prepared packages.
Loaded completed orders on pallets according to delivery numbers.
Protected company inventory by maintaining and organizing storage areas.
Braced, padded and supported shipments to prevent shifting and damage.
Palletized boxes to streamline movement and shipment.
Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Disposed of debris and hazardous materials properly to avoid contamination.
Resolved conveyor system issues by clearing jams and blockages.
Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
Coordinated shipments of local, regional, national and global nature.
Created regular reports on packaging activities and posted in ERP system.
Assessed and produced bills of lading to set tariffs and shipping charges.
Communicated with customers daily to convey information regarding shipping times, insurance and delivery costs.
Packed merchandise into boxes and containers in preparation for safe shipment.
Arranged items on pallets according to size and weight.
Reviewed packing slips and other documentation to properly box requested items for shipment.
Assembled cartons, crates and containers to prepare for shipping.
Inspected outgoing shipments to maintain quality assurance standards.
Used tools, sprayers and cleaning solutions to disinfect work areas.
Conducted product cycle counts and inputted corrections to warehouse inventory system.
Assistant Executive Housekeeper, 03/2016 to 11/2019 Hyatt – Raleigh, NC,
Employed deep-cleaning techniques for areas in need of additional sanitation.
Washed and polished glass windows and doors to keep entryways clear and professional.
Organized supplies for use based on expected customer needs.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Swept and damp-mopped private stairways and hallways.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Checked inventory for required supplies and made lists for needed cleaning products.
Coached new employee’s by demonstrating approved cleaning procedures.
Completed more than 60 jobs each day while maintaining 90% satisfaction rating from customers.
Created inventory and work ethic reports with excel to maintain housekeeping budget.
Led the 7 step training to boost customer satisfaction rating from 90% to 100%.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery
Managed all scheduling for team of 30.
Secretary Manager, 06/2015 to 02/2016 Bennett Tire – City, STATE,
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Managed all scheduling and payroll for team of 3.
Utilized active listening skills to quickly resolve problems.
Managed daily operations within office by supporting continuous delivery of excellent services and care.
Drove client retention and increased revenue by driving effective customer relationship management protocols.
Demonstrated consistent operational excellence to maintain stellar office reputation.
Supervised team of 3 techs and, promoting positive work environment through effective communication, active engagement and hands-on assistance.
Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
Performed billing, collection and reporting functions.
Education and Training
GED: , Expected in 2021 to College of The Mainland - Texas City, TX GPA:
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