LiveCareer-Resume

bdc agent resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skills

 *Fast learner

*Highly dependable 

*Attention to detail

*Computer Skills

*Bilingual

*Organized 

Education
Lucy Ragsdale High School 1000 Lucy Ragsdale Dr, Jamestown, NC 27282 Expected in 2010 High School Diploma : - GPA :
Guilford Technical Community College 601 E Main St, Jamestown, NC 27282 Expected in Current Associate of Applied Science : Nursing - GPA : Currently stilling attending school.
Work History
Lithia Motors - BDC Agent
Jackson, MS, 07/2016 - 02/2017

* Completes outbound calls based with a focus on lead generation activities for new car, used car and service drive marketing programs

* Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts, declined service, pre-paid maintenance, state inspections

* Makes daily call quota

* Respond to inbound internet leads by phone, text message, and email

* Schedules sales appointments

* Confirms all sales appointments

* Reschedules missed sales appointments

* Books appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications

* Assists with answering customer inquiries and problems by routing customer to the contact and or department

* Conducts telephone and in-person transactions courteously and promptly

* Understands the terminology of the automobile business and keep abreast of technology changes

* Understands the manufactures requirements and policies for assigned brands

* Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break or departure from work for personal reasons

* Follows the Company Code of Business Ethics and Conduct

* Understands and follow all work rules and procedures and follows lawful directions from Supervisors

* Upholds the company's non-disclosure and confidentiality policies and agreements

* Maintains a professional appearance in accordance with company policy

* Attends pertinent training and stay current with the sales department concerns and sales techniques

* Attends company meetings as required


Fidelity National Information Services - Front Desk Receptionist
Colorado Springs, CO, 03/2014 - 11/2015

*Answer phones and operate a switchboard

*Route calls to specific people

*Answer inquiries about company

*Greet visitors warmly and make sure they are comfortable

*Call persons waiting for visitor and book them a room to meet in

*Schedule meetings and conference rooms

*Ensure reception area is tidy

*Coordinate mail flow in and out of office

*Coordinate office activities

*Handle phone calls from people calling in sick

*Gather personal and insurance information

*Hand out employee applications

*Arrange appointments

*Cash out people when necessary

*Validate parking tickets

*Give visitors badges and direct them to where they can sign in

*Issue parking passes

*Send email and faxes

*Collect and distribute parcels and other mail

*Perform basic bookkeeping, filing, and clerical duties

*Prepare travel vouchers

*Take and relay messages

*Update appointment calendars

*Schedule follow-up appointments



Rogers Group Inc - Laborer/Operator
Madison, AL, 07/2011 - 08/2013

* Handle equipment starting and stopping activities during each designated shift

* Manage different stages of the production line by being actively involved in each procedure

* Separate different items to be loaded onto a production line

* Load and unload items from machines and dollies

* Ensure that all loaded items are done so in accordance to the company protocol

* Make sure that appropriate safety measures are taken into account at every step of the production process

* Manage valves and gauges to regulate the flow of liquids or electricity

* Pull damaged or faulty items from the production line

* Ensure that any equipment or tool malfunction is immediately reported

* Place and remove items on conveyor belt and record data at each step of the production cycle

* Make sure that tools and equipment are cleaned and maintained properly at the end of each shift

* Perform preventative maintenance on equipment on a regular basis

* Check finished product for problems or faults and isolate any damaged or inconsistent item immediately

* Make sure that finished items are stored safely prior to being taken for packaging

* Ensure proper labeling of finished items and ensure that they are packaged properly

* Ensure all supplies and equipment are available prior to each shift

* Advocate safety practices to the rest of the production staff




Stonemor Partners - Sales Representative
Allison Park, PA, 10/2010 - 05/2011

*Demonstrated use and operation of merchandise to customers

*Informed customers about sales and promotions in a friendly and engaging manner

*Assisted customers in selecting merchandise based on their needs

*Extended customer subscriptions to ensure high customer retention rates



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Resume Overview

School Attended

  • Lucy Ragsdale High School
  • Guilford Technical Community College

Job Titles Held:

  • BDC Agent
  • Front Desk Receptionist
  • Laborer/Operator
  • Sales Representative

Degrees

  • High School Diploma
  • Associate of Applied Science

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