bdc agent resume example with 4+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

 *Fast learner

*Highly dependable 

*Attention to detail

*Computer Skills



Lucy Ragsdale High School 1000 Lucy Ragsdale Dr, Jamestown, NC 27282 Expected in 2010 High School Diploma : - GPA :
Guilford Technical Community College 601 E Main St, Jamestown, NC 27282 Expected in Current Associate of Applied Science : Nursing - GPA : Currently stilling attending school.
Work History
Lithia Motors - BDC Agent
Jackson, MS, 07/2016 - 02/2017

* Completes outbound calls based with a focus on lead generation activities for new car, used car and service drive marketing programs

* Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts, declined service, pre-paid maintenance, state inspections

* Makes daily call quota

* Respond to inbound internet leads by phone, text message, and email

* Schedules sales appointments

* Confirms all sales appointments

* Reschedules missed sales appointments

* Books appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications

* Assists with answering customer inquiries and problems by routing customer to the contact and or department

* Conducts telephone and in-person transactions courteously and promptly

* Understands the terminology of the automobile business and keep abreast of technology changes

* Understands the manufactures requirements and policies for assigned brands

* Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break or departure from work for personal reasons

* Follows the Company Code of Business Ethics and Conduct

* Understands and follow all work rules and procedures and follows lawful directions from Supervisors

* Upholds the company's non-disclosure and confidentiality policies and agreements

* Maintains a professional appearance in accordance with company policy

* Attends pertinent training and stay current with the sales department concerns and sales techniques

* Attends company meetings as required

Fidelity National Information Services - Front Desk Receptionist
Colorado Springs, CO, 03/2014 - 11/2015

*Answer phones and operate a switchboard

*Route calls to specific people

*Answer inquiries about company

*Greet visitors warmly and make sure they are comfortable

*Call persons waiting for visitor and book them a room to meet in

*Schedule meetings and conference rooms

*Ensure reception area is tidy

*Coordinate mail flow in and out of office

*Coordinate office activities

*Handle phone calls from people calling in sick

*Gather personal and insurance information

*Hand out employee applications

*Arrange appointments

*Cash out people when necessary

*Validate parking tickets

*Give visitors badges and direct them to where they can sign in

*Issue parking passes

*Send email and faxes

*Collect and distribute parcels and other mail

*Perform basic bookkeeping, filing, and clerical duties

*Prepare travel vouchers

*Take and relay messages

*Update appointment calendars

*Schedule follow-up appointments

Rogers Group Inc - Laborer/Operator
Madison, AL, 07/2011 - 08/2013

* Handle equipment starting and stopping activities during each designated shift

* Manage different stages of the production line by being actively involved in each procedure

* Separate different items to be loaded onto a production line

* Load and unload items from machines and dollies

* Ensure that all loaded items are done so in accordance to the company protocol

* Make sure that appropriate safety measures are taken into account at every step of the production process

* Manage valves and gauges to regulate the flow of liquids or electricity

* Pull damaged or faulty items from the production line

* Ensure that any equipment or tool malfunction is immediately reported

* Place and remove items on conveyor belt and record data at each step of the production cycle

* Make sure that tools and equipment are cleaned and maintained properly at the end of each shift

* Perform preventative maintenance on equipment on a regular basis

* Check finished product for problems or faults and isolate any damaged or inconsistent item immediately

* Make sure that finished items are stored safely prior to being taken for packaging

* Ensure proper labeling of finished items and ensure that they are packaged properly

* Ensure all supplies and equipment are available prior to each shift

* Advocate safety practices to the rest of the production staff

Stonemor Partners - Sales Representative
Allison Park, PA, 10/2010 - 05/2011

*Demonstrated use and operation of merchandise to customers

*Informed customers about sales and promotions in a friendly and engaging manner

*Assisted customers in selecting merchandise based on their needs

*Extended customer subscriptions to ensure high customer retention rates

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Lucy Ragsdale High School
  • Guilford Technical Community College

Job Titles Held:

  • BDC Agent
  • Front Desk Receptionist
  • Laborer/Operator
  • Sales Representative


  • High School Diploma
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: