Jessica Claire
BDC Agent
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Strong willed Telemarketer with high level of enthusiasm and energy. Over 2 years of experience in call center environments. Possessing skills in developing rapport with each customer. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level BDC position. Ready to help team achieve company goals.

  • Customer Targeting
  • Conflict Resolution Techniques
  • Sales Pitches
  • Reminder Calls
  • Microsoft Dynamics
  • Professional Development
  • Product Description
  • Cash Register Operations
  • Sales Solicitation
  • Customer Relationship Management
  • Persuasive Strategies
  • Store Displays
  • Daily Workflows
  • Effective Customer Communication
  • Service Descriptions
  • Client Rapport-Building
  • Client Satisfaction
  • Sales Script Adjustments
  • Loss Prevention Goals Monitoring
  • Speech Clarity
  • Remote Access Call Center Software
  • Outbound Calling
  • Site Visits
  • Customer Inquiry and Response
  • Proficiency in CRM
  • Operational Processes
  • Cash Control
  • Special Requests
  • Security Standards
  • Patient Profiles
  • Status Reports
  • Contact Management Systems
  • Constructive Feedback
  • Business Growth
  • Computer Software
  • Guest Inquiries
  • Positive Reinforcement
  • Problem Resolution
  • Persuasive Negotiations
  • Campaign Support
  • Team Meetings
  • Knowledge of Vehicles
  • Business Partnerships
  • Inventory Control Processes
  • Billing Procedures
  • Business Development and Planning
  • Promotional Campaigns
  • Call Control
  • Inquiry Requests
  • Personnel Management
  • Public Presentations
  • Account Updates
  • Client Correspondence
  • Accounts Payable and Accounts Receivable
  • Customer Engagement Strategies
  • Operational Efficiency
  • Revenue Quotas
  • Registration Paperwork
  • Making Appointments
  • Advertising Initiatives
  • Brand Awareness
  • Customer Transactions
  • Digital Filing
  • Information Updates
  • Interactive Voice Response Software
  • Salesmanship
  • Special Assignments
Work History
BDC Agent, 04/2020 - Current
Lithia Motors Seaside, CA,
  • Developed sales pipeline and business opportunities through networking, cold calling and referrals.
  • Researched and stayed current in consumer and industry trends.
  • Communicated industry news and trends to management and dealership employees.
  • Worked with sales department to develop sales strategies and techniques.
  • Handled inbound leads via phone and internet and directed to appropriate contact.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Utilized consultative selling skills to identify key trends.
  • Used sales and order management systems and technologies to facilitate exceptional customer service.
  • Overcame objections using friendly, persuasive strategies.
Pharmacy Technician, 02/2018 - 02/2020
Lincoln Surgical Hospital Lincoln, NE,
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Assistant Store Manager, 02/2016 - 02/2018
Natural Pawz Apple Valley, MN,
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
High School Diploma: , Expected in 06/2017
TC Roberson - Asheville,
Spanish :
Professional Working:
Negotiated :
German :
Limited Working:
Negotiated :

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School Attended

  • TC Roberson

Job Titles Held:

  • BDC Agent
  • Pharmacy Technician
  • Assistant Store Manager


  • High School Diploma

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