Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Organized and motivated employee eager to apply time management and organizational skills in various environments. Hard working and reliable. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Flexible
  • Conflict resolution
  • Reliable and trustworthy
  • Problem resolution
  • Teambuilding
  • Fluent in Spanish
  • People skills
  • Clerical
  • Computer skills
  • Active listening
  • Project planning
  • Decision-making
  • Team management
BDC Agent, 11/2020 to 08/2021
Lithia MotorsHelena, MT,
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Drove sales of pricing and vehicle products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Coordinated appointments with prospective buyers to showcase vehicles.
Package Handler, 02/2019 to 12/2020
Omni HotelsIrving, TX,
  • Assisted in loading delivery trucks with prepared packages.
  • Loaded completed orders on pallets according to delivery numbers.
  • Protected company inventory by maintaining and organizing storage areas.
  • Braced, padded and supported shipments to prevent shifting and damage.
  • Palletized boxes to streamline movement and shipment.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Coordinated shipments of local, regional, national and global nature.
  • Created regular reports on packaging activities and posted in ERP system.
  • Assessed and produced bills of lading to set tariffs and shipping charges.
  • Communicated with customers daily to convey information regarding shipping times, insurance and delivery costs.
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Arranged items on pallets according to size and weight.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Conducted product cycle counts and inputted corrections to warehouse inventory system.
Assistant Executive Housekeeper, 03/2016 to 11/2019
HyattLexington, KY,
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Organized supplies for use based on expected customer needs.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Swept and damp-mopped private stairways and hallways.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Coached new employee’s by demonstrating approved cleaning procedures.
  • Completed more than 60 jobs each day while maintaining 90% satisfaction rating from customers.
  • Created inventory and work ethic reports with excel to maintain housekeeping budget.
  • Led the 7 step training to boost customer satisfaction rating from 90% to 100%.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Managed all scheduling for team of 30.
Secretary Manager, 06/2015 to 02/2016
Bennett TireCity, STATE,
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Managed all scheduling and payroll for team of 3.
  • Utilized active listening skills to quickly resolve problems.
  • Managed daily operations within office by supporting continuous delivery of excellent services and care.
  • Drove client retention and increased revenue by driving effective customer relationship management protocols.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Supervised team of 3 techs and, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Performed billing, collection and reporting functions.
Education and Training
GED: , Expected in 2021
College of The Mainland - Texas City, TX

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  • College of The Mainland

Job Titles Held:

  • BDC Agent
  • Package Handler
  • Assistant Executive Housekeeper
  • Secretary Manager


  • GED

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