- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Organized and motivated employee eager to apply time management and organizational skills in various environments. Hard working and reliable. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Flexible
- Conflict resolution
- Reliable and trustworthy
- Problem resolution
- Teambuilding
- Fluent in Spanish
- People skills
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- Clerical
- Computer skills
- Active listening
- Project planning
- Decision-making
- Team management
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BDC Agent, 11/2020 to 08/2021
Lithia Motors – Helena, MT,
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended optimal merchandise based on customer needs and desires.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Drove sales of pricing and vehicle products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Coordinated appointments with prospective buyers to showcase vehicles.
Package Handler, 02/2019 to 12/2020
Omni Hotels – Irving, TX,
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Protected company inventory by maintaining and organizing storage areas.
- Braced, padded and supported shipments to prevent shifting and damage.
- Palletized boxes to streamline movement and shipment.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Resolved conveyor system issues by clearing jams and blockages.
- Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
- Coordinated shipments of local, regional, national and global nature.
- Created regular reports on packaging activities and posted in ERP system.
- Assessed and produced bills of lading to set tariffs and shipping charges.
- Communicated with customers daily to convey information regarding shipping times, insurance and delivery costs.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Arranged items on pallets according to size and weight.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Assembled cartons, crates and containers to prepare for shipping.
- Inspected outgoing shipments to maintain quality assurance standards.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
- Conducted product cycle counts and inputted corrections to warehouse inventory system.
Assistant Executive Housekeeper, 03/2016 to 11/2019
Hyatt – Lexington, KY,
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Organized supplies for use based on expected customer needs.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Swept and damp-mopped private stairways and hallways.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Coached new employee’s by demonstrating approved cleaning procedures.
- Completed more than 60 jobs each day while maintaining 90% satisfaction rating from customers.
- Created inventory and work ethic reports with excel to maintain housekeeping budget.
- Led the 7 step training to boost customer satisfaction rating from 90% to 100%.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Managed all scheduling for team of 30.
Secretary Manager, 06/2015 to 02/2016
Bennett Tire – City, STATE,
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Managed all scheduling and payroll for team of 3.
- Utilized active listening skills to quickly resolve problems.
- Managed daily operations within office by supporting continuous delivery of excellent services and care.
- Drove client retention and increased revenue by driving effective customer relationship management protocols.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
- Supervised team of 3 techs and, promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
- Performed billing, collection and reporting functions.
GED: , Expected in 2021
College of The Mainland - Texas City, TX
GPA:
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