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bdc administrator bdc manager resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Staff development
  • Sales Techniques
  • Project management
  • Capital improvement planning
  • Salesforce Management
  • CRM
  • Lead generation
  • Problem resolution
  • Data management
  • Team building
  • Troubleshooting
  • Microsoft Office
  • Supervision
  • Working collaboratively
Experience
06/2015 to 05/2019
BDC Administrator/BDC Manager Qvaleag Tampa, FL,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract.
  • Increased team performance by reviewing a weekly progress report and goal setting meetings.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Supervised 15 Sales Associates completing efficient daily follow up tasks of 35 or more activities.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Employed extensive knowledge of Salesforce and Microsoft Office systems to make clones, snapshots, templates, monitor system and resources.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Inputted customer data into our Salesforce CRM system, safeguarding financial and personal information to avoid breaches.
  • Assisted BDC Associates in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
  • Created biweekly schedules for BDC Associates to keep every shift well-staffed during holidays and busy periods.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Reviewed employee performance every week and delivered constructive feedback to improve weaknesses.
  • Led team of 15 Sales Professionals with 1 monthly direct report.
  • Executed strategies to foster better customer service and promote positive and engaging environment for all.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Facilitated month-end journal entries, account reconciliation and invoicing using Salesforce.
  • Changing conditions.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
06/2011 to 07/2015
BDC Manager Camping World RV Sales City, STATE,
  • Worked with all departments in dealership to chart and monitor daily activities, bolstering efforts to meet assignment targets.
  • Photed RVs to post on the national website.
  • Met pre-set guidelines for weekly appointments, shows and outbound calls using Salesforce to document.
  • Conducted multi-channel communication with customer, including via email, phone and website.
  • Fielded all calls with prompt and thorough knowledge, resolving RV related issues and answering questions.
  • Maintained current schedule of management and sales associates to assign interested customers with available employees.
  • Followed BDC scripts and guidelines for inbound and outbound calls.
  • Answered incoming questions via phone and email discussing advertised pricing and inventory.
  • Acquired complete knowledge of product information related to makes and models of dealership inventory to mentor customer service department effectively.
  • Developed proficiency with features of BDC CRM software to input and track communications.
  • Performed proactive outbound calls to schedule regular maintenance, recall notifications and preventive services.
  • Managed data gatekeeping by receiving information, translating and overseeing documents within file management system.
  • Stayed current on technology changes to offer clients relevant advice.
  • Established and maintained positive relationships with potential customers through regular contact and strong follow-up skills.
  • Followed up on incoming sales leads from local partners to maximize sales potential.
  • Documented client interactions in Salesforce for effective lead management and sales tracking.
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
  • Supported all sales team members to drive growth and development.
06/2010 to 06/2011
BDC Manager/Receptionist Manager Camping World RV Sales City, STATE,
  • Met pre-set guidelines for weekly appointments, shows and outbound calls using Salesforce.
  • Performed proactive outbound calls to schedule regular maintenance, recall notifications and preventive services.
  • Conducted multi-channel communication with customer, including via email, phone and website.
  • Scheduled service appointments at customer convenience, building rapport and maintaining client relationships.
  • Acquired complete knowledge of product information related to makes and models of dealership inventory to mentor customer service department effectively.
  • Developed proficiency with features of BDC CRM software to input and track communications.
  • Answered incoming questions via phone and email discussing advertised pricing and inventory.
  • Maintained current schedule of management and sales associates to assign interested customers with available employees.
  • Followed BDC scripts and guidelines for inbound and outbound calls.
  • Fielded all calls with prompt and thorough knowledge, resolving customer issues and answering questions.
  • Managed data gatekeeping by receiving information, translating and overseeing documents within file management system.
  • Documented work processes, project initiation, production and updates to assist creation of change management policies.
Education and Training
Expected in 08/2022
Associate of Science: Business Applications
Colorado Technical University - Colorado Springs, CO
GPA:
Expected in
: Business Administration
Madison Area Technical College - Madison, WI
GPA:

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Resume Overview

School Attended

  • Colorado Technical University
  • Madison Area Technical College

Job Titles Held:

  • BDC Administrator/BDC Manager
  • BDC Manager
  • BDC Manager/Receptionist Manager

Degrees

  • Associate of Science
  • Some College (No Degree)

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