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BDC Administrator Resume Example

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BDC ADMINISTRATOR
Education and Training
High School Diploma
B.F Terry High SchoolCity
Summary

Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Office management
  • Credit and collections
  • Supervision
  • Communications
  • Business operations
  • Verbal and written communication
  • Skilled in ADP/CDK
  • Customer service
  • Relationship development
  • Supervisory Skills
  • Business administration
  • Organizational skills
  • Staff Management
  • Skilled negotiator
  • Call routing
  • Administrative skills
  • Product and service knowledge
Experience
BDC AdministratorCompany Name | City, State08/2020 - 01/2021
  • Developed proficiency with features of BDC CRM software to input and track communications.
  • Acquired complete knowledge of product information related to makes and models of dealership inventory to mentor customer service department effectively.
  • Made appointments with interested customers according to schedule availability.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Developed at least 20 new leads each day.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
Service AdministratorCompany Name | City, State02/2019 - 07/2020
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping
  • Submitted reports to senior management to aid in business decision-making and planning
  • Unloaded, picked, staged and loaded products for loaner vehicle.
Service CashierCompany Name | City, State06/2016 - 12/2018
  • Trained as BDC agent and provided back-up coverage to provide customers with optimal support
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations
  • Maintained detailed service and customer records
  • Tracked all pending authorizations to resolve discrepancies and avoid revenue loss
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Confirmed relevant guest information and payment methods to prevent fraud
  • Promptly answered multi-line phone system and greeted callers enthusiastically
Customer Service AdministratorCompany Name | City, State06/2015 - 06/2016
  • Put together strategic plan to keep solutions in line with company and industry standards
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration
  • Supported staff by allowing access to records for viewing or processing, and followed up for return of original records for proper storage
  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
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Resume Overview

School Attended

  • B.F Terry High School

Job Titles Held:

  • BDC Administrator
  • Service Administrator
  • Service Cashier
  • Customer Service Administrator

Degrees

  • High School Diploma

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