BDC Administrator Resume Example
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BDC ADMINISTRATOR
Education and Training
High School Diploma
B.F Terry High SchoolCity
Summary
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Skills
- Office management
- Credit and collections
- Supervision
- Communications
- Business operations
- Verbal and written communication
- Skilled in ADP/CDK
- Customer service
- Relationship development
- Supervisory Skills
- Business administration
- Organizational skills
- Staff Management
- Skilled negotiator
- Call routing
- Administrative skills
- Product and service knowledge
- Invoicing and billing
- Work ethic
- Computer skills
- Reliable and trustworthy
Experience
Account Receivable Lithia Motors | New Port Richey , FL03/2021 - Current
- Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
- Reasoned with customers and attempted to negotiate full balance payments.
- Handled contracts and payments on accounts.
- Prepared packages containing all pertinent documentation for collections accounts.
- Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
- Tracked employee time and attendance for payroll.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Summarized receivables by maintaining invoice accounts and coordinated monthly transfers to accounts receivable accounts.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
BDC AdministratorCummins Bridgeway | Bakersfield , CA08/2020 - 01/2021
- Developed proficiency with features of BDC CRM software to input and track communications.
- Acquired complete knowledge of product information related to makes and models of dealership inventory to mentor customer service department effectively.
- Made appointments with interested customers according to schedule availability.
- Contacted private individuals or businesses by telephone to solicit sales.
- Developed at least 20 new leads each day.
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Provided timely, courteous and knowledgeable responses to information requests.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
Service AdministratorKen Garff | Novi , MI02/2019 - 07/2020
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping
- Submitted reports to senior management to aid in business decision-making and planning
- Unloaded, picked, staged and loaded products for loaner vehicle.
Service CashierMercedes Benz Of Sugar Land | City , STATE06/2016 - 12/2018
- Trained as BDC agent and provided back-up coverage to provide customers with optimal support
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations
- Maintained detailed service and customer records
- Tracked all pending authorizations to resolve discrepancies and avoid revenue loss
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Confirmed relevant guest information and payment methods to prevent fraud
- Promptly answered multi-line phone system and greeted callers enthusiastically
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Resume Strength
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Resume Overview
School Attended
- B.F Terry High School
Job Titles Held:
- Account Receivable
- BDC Administrator
- Service Administrator
- Service Cashier
Degrees
- High School Diploma
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