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Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of Network Management operations and resilient nature focused on finding root causes and making permanent improvements. Offering 10+ years of experience working in high-pressure environments to address customer concerns and questions. Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Skilled in Diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replace defective components when necessary. Configured, monitored, and maintained email applications or virus protection software. Operated master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. Configure and test computer hardware, networking software and operating system software.
Military Security Clearance (active)
Independence University - Salt Lake City, UT,
Security+ Certified
Raytheon Technologies Corp – Medford, NY,
- Stayed up to date on key platforms and hardware configurations, as well as diverse processing and monitoring tools.
- Provided IT and software trouble-shooting support to rest of the organization.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed 6+ desktops in Windows domain with several servers for multiple applications and deployed firewalls to connect and protect users.
- Installed and managed connected hardware and application components to assure nonstop environment operations.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Collaborated with Field Service Engineers to support and maintain network components, monitor system traffic and manage connectivity services.
- Configured and managed Cisco routers, McAfee security appliances and Cisco switches.
- Designed and updated firewalls, networks, infrastructures and network scanning.
- Improved job tasks and mentored junior team members on best practices and standards.
- Consulted users to determine areas in need of improvement.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Strategic Defense Solutions, SDS – City, STATE,
- Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Monitored network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Operate and Maintain Sense and Warn Systems Such as FAAD, AMDWS, SBONE, Mesh Network Radios, InnerMapper, etc.
- Attend Military Equipment Testing Exercises for all updated equipment and ensure peak performance when sent overseas to theater.
- Kept data secure and followed proper procedures for uploading and transmitting information.
- Installed and managed connected hardware and application components to assure nonstop environment operations.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Configured and managed Cisco routers, McAfee security appliances and Cisco switches.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Perspecta – City, STATE,
- Provided quick responses and high-quality consistent service.
- Proficient with mainstream commercial off-the-shelf (COTS) products such as Microsoft Office, Lotus Notes, Adobe Acrobat, and others.
- Logged and tracked calls using incident/problem management database and maintained history records and related incident/problem documentation.
- Read, wrote, and interpreted information using simple verbiage.
- Assessed operational data and configuration notes to maintain written end-user documentation.
- Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
Army – City, STATE,
- Maintained 6+ systems, which helped our team to constantly update, integrate, and train on new software, troubleshooting, and system components.
- Performed professionally in multiple tasks for equipment movement, team build up, building maintenance, and airborne operations.
- Signed for 5 million dollars’ worth of equipment and performed maintenance to keep equipment updated and operator usefulness.
- Battle Management, , Army (Enlisted), Salerno, Afghanistan.
- Managed 6+ desktops in Windows domain with several servers for multiple applications and deployed firewalls to connect and protect users.
- Oversaw network administration, system access and vulnerability assessment to protect secured data.
- Researched and administered system patch updates to maintain security and performance thresholds.
- Installed and managed connected hardware and application components to assure nonstop environment operations.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Army Accommodation Medal (x3) – 1.) For excellence and Outstanding dedication to duty and contribution to the success of the unit’s mission. 2.) For outstanding meritorious achievement while serving as an Air Defense Battle System Operator and commitment to unit preparedness and moral. 3.) For excellence and outstanding dedication to duty and contribution to deployment rotation from December 2011 to October 2012.
- Certificate of Appreciation (x4) – For unwavering support and unprecedented standard for excellence toward four separate units in Counter-Rocket and Mortar Operations as a Sense & Warn Operator for Camp Dahlke, Afghanistan between the years of 2019 through 2021.
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School Attended
- Independence University
Job Titles Held:
- Battle Management System Operator
- C-RAM Sense & Warn Systems Operator
- Desktop Support Specialist
- Air Defense Managing Systems Operator
Degrees
- Bachelor of Science
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