Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of Network Management operations and resilient nature focused on finding root causes and making permanent improvements. Offering 10+ years of experience working in high-pressure environments to address customer concerns and questions. Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Skilled in Diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replace defective components when necessary. Configured, monitored, and maintained email applications or virus protection software. Operated master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. Configure and test computer hardware, networking software and operating system software.
Military Security Clearance (active)
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