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Bartender Waitress Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Motivated and responsible Bartender/Waitress with 4.5 years of experience successfully serving customers in busy, fine dining and bar restaurants. Offering in-depth knowledge of craft beers and wine. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and wine selections.

Skills
  • High-Volume Dining
  • Point of Sale Systems
  • Upselling Products and Services
  • Cash Handling
  • Beverage preparation
  • Dining area cleanliness
  • Food running
  • Strong communication skills
  • Excellent customer service
  • Alcohol ordering
  • Multilingual in Spanish and English
  • Team oriented
Work History
07/2017 to 01/2020
Bartender, Waitress Healthcare Services Group Birmingham, AL,
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Set dining tables to prepare for diverse types of events and follow strict service standards.
01/2017 to 05/2017
Waitress Hilton Worldwide San Luis Obispo, CA,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Prepared beverages and filled food orders for customers.
01/2017 to 07/2017
Waitress Hilton Worldwide Santa Clara, CA,
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Bussed and reset 10+ tables per shift, working efficiently to keep dining room and work areas clean.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Checked identification to enforce age requirement for alcoholic beverages.
08/2015 to 09/2017
Waitress Gondolier City, STATE,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Restocked salad bar and buffet for lunch and dinner service.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Prepared beverages and filled food orders for customers.
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
  • Set dining tables to prepare for diverse types of events and follow strict service standards.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Checked identification to enforce age requirement for alcoholic beverages.
Education
Expected in 12/2019
Bachelor of Science: Organizational Communication
Middle Tennessee State University - Murfreesboro, TN
GPA:
Special Skills

Can fluently read, write and speak Spanish

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Resume Overview

School Attended
  • Middle Tennessee State University
Job Titles Held:
  • Bartender, Waitress
  • Waitress
  • Waitress
  • Waitress
Degrees
  • Bachelor of Science