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bartender shift manager server resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I am a candidate that is more than just a Cosmetologist or Bar Manager. I offer a diverse background of many years experience in professions centered around customer service, satisfaction and retention. Previously held management positions that involved computer applications: Microsoft Office, Word, Excel, Outlook and Power Point. Experience using Google, Google Drive, gmail, google duo, and Chrome Browser. Experienced using social media applications to add to marketing and visibility. I have recent experience with some Apple applications. I also use Zoom Meetings once a week and regularly use Epic application for medical appointments involving tele-health. Past use of computer software to create restaurant menus, wine lists, flyers, brochures, coupons, invoices, business cards, spread sheets and presentations. Holding experience using restaurant and bar POS, Cake Restaurant software and OpenTable for taking reservations. Knowledge of responsibilities involved with ownership of a small business and the various administrative responsibilities that involves. Familiarity with managing client records, accounts, invoices, and billing. I bring a willingness and desire to always be learning, as well as the capability to process, retain and apply new knowledge promptly. I offer excellent telephone communication skills. Not just by the number of conversations held, but by applying strengths in active listening, problem solving, compassion and empathy. A strong belief in accountability adds to my core values. These include treating others with kindness, respect, honesty and working with integrity.

Skills
  • Outstanding customer service
  • Health codes compliance
  • Beer, wine and soju cocktails
  • Alcohol ordering
  • Safe serving knowledge
  • Anticipating guest needs
  • Suggestive selling
  • Extensive spirits knowledge
  • Proficient in mixology
  • Maintaining glassware stock
  • Outgoing personality
  • Basic accounting
  • Wine and liquor expertise
  • Licensed bartender
  • Able to stand 12 hours
  • Elegant garnish station setup
  • Maintaining a clean bar
  • Cocktail list development
  • Cash register operation
  • Food service
  • Employee training
  • Organizational ability
  • Excellent judgment
  • Cash and credit transactions
  • Balancing the cash register
  • Service-oriented mindset
  • Extensive beer knowledge
  • Extensive wine knowledge
  • Marketing and sales experience
  • Courteous
Experience
Bartender Shift Manager & Server, 03/2020 - 03/2021
Smartstyle Hair Salons Brockport, NY,
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling and creating new drink ideas including mock (non alcoholic) cocktails.
  • Executed a fun and inovative bar program to implement new menu with unique and creative rollouts, while still maintaing classic and even older cocktails i.e the perfect Rob Roy. To cater to a wide range of ages and tastes.
  • made properly bolstering revenue.
  • Created Seasonal, Holiday and weekly special hand crafted cocktails to keep client interest and increase revenues.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling relationships with vendors and placed all alcohol and bar related orders
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Completed regular bar inventories and daily requisition sheets.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Collected and organized daily till totals and tips.
Restaurant Bar Manager/Hostest, 03/2019 - 09/2019
Fuzzy Pig Inc Aka Kraus Haus City, STATE,
  • customer retention and bolster sales.
  • Established customer rapport by engaging in friendly conversations with 20-40 customers daily. Occasionally worked large parties and special events with anywhere from 75-150 customers.
  • Monitored cash intake to reduce discrepancies.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Restocked beer and liquor regularly and after special events.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Monitored patron alcohol consumption to encourage safety.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Collected appetizer, entree and wine orders from patrons.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Prepared specialty drinks to support servers.
  • Reorganized bar stations to streamline service flow.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Strengthened financial controls to prevent theft and lost funds.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Strategized business by collecting guest feedback for process improvements.
  • Maximized revenue by creating house-made infusions, juice and other preparations.
  • Created signature beverages to increase revenue and patron loyalty.
  • Analyzed demographics and adapted designs and menus to targeted market.
  • Drafted operational manuals and created food and liquor inventory systems.
  • Decreased overhead by evaluating vendors and pursuing favorable pricing.
  • Developed and implemented drink specials and seasonal drink specials to increase sales
Salon Owner/Manager on Duty, 08/2001 - 05/2016
Sal’s New Image City, STATE,

I over saw operations of salon. Did all product orders. Did payroll for employees. I also worked as a Cosmetologist with my own clientel. Answered phones, scheduled appointments dealt with all complaints and resolved any issues of any dissatisfied customers. Followed all State Regulations and rules.

  • Promoted business on social media platforms to maximize brand identity and generate revenue. Creating brochures highlighting services and staff members achievements and areas of expertise.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations. Oversaw that all staff members held current licenses and complied with Wisconsin State statutes.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Attended seminars, continuing education courses and classes to learn new products and techniques then demonstrated the knowledge and techniques to staff members so they could increase services and sales to promote product and brand benefits.
  • Analyzed client needs and assisted in determining appropriate resources and strategies.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
Salon Manager, 05/1992 - 02/1997
Great Clips City, STATE,
  • Suggested flattering systems according to customer physical features, face, body build and current trends.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Supervised apprentices. Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Scheduled employees and oversaw customer appointment calendar.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Focused on retaining clients by keeping client records which detailed personal services and purchases.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Supervised banking procedures, cash flow and accounting processes. Organized and sent weekly correspondence including financial, computer print outs of business records, administrative information to the Franchise owner.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled staff development, budgeting and supply ordering.
  • Collaborated with other managers at staff meetings to streamline booking, inventory and appointment systems and increase customer satisfaction.
  • Consistently recognized by management for providing superior customer service.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Handled guest complaints, maintaining positive salon experience.
  • Arranged, shaped, trimmed and colored hair to achieve desired effect.
  • Treated over 100+ clients weekly with one-on-one customized plans for hair care.
  • Had sole responsibility for hiring and recruiting staff and held accountable for employee retention. Hired, developed and managed more than 4-8 staff. Responsible for knowing fair labor laws, keeping documentation of disciplinary matters concerning employees and was in charge of terminating employees.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Consulted with customers regarding style objectives and upcoming events.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals. Hosted staff gatherings at my home creating a more relaxed atmosphere and opportunity for staff to socialize, connect and get to know each other to help create and strengthen relationships between coworkers. Creating a closer more cohesive dynamic in the salon which in turn created a more relaxed and positive experience for clients.
  • Streamlined business efficiencies by managing budgets, handling vendor accounts and scheduling appointments.
Cosmetologist, -
Company Name City, State,
Great Clips, -
Company Name City, State,
Education and Training
Licensed Cosmetologist: Cosmetology/barbering, Expected in 06/1988
-
Scientific College of Beauty Culture - Madison, WI
GPA:
Status -

After passing my State of Wisconsin Boards as a Cosmetology Practitioner I later took and passed the State test for Cosmetology Manager

High School Diploma: , Expected in 06/1986
-
Olney Friends School - Barneville, OH
GPA:
Status -
: Sociology And Psychology, Expected in
-
Guilford College - Greensboro, NC
GPA:
Status -
: Applied Psychology, Expected in
-
Edgewood College - Madison, WI
GPA:
Status -
: Buisiness, Expected in
-
Upper Iowa University - Madison, WI
GPA:
Status -

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Resume Overview

School Attended

  • Scientific College of Beauty Culture
  • Olney Friends School
  • Guilford College
  • Edgewood College
  • Upper Iowa University

Job Titles Held:

  • Bartender Shift Manager & Server
  • Restaurant Bar Manager/Hostest
  • Salon Owner/Manager on Duty
  • Salon Manager
  • Cosmetologist
  • Great Clips

Degrees

  • Licensed Cosmetologist
  • High School Diploma

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