Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Let me bring my skills to the table with 12+ years of service industry experience. I pride myself on punctuality, integrity, diligence, dedication, and consistency. I love what I do, my goal is to always give my guests the best experience and quality products. If I don't think I have a quality product in my hand I wont serve it to my guest. Only the best customer service experience with a smile keeps them coming back.
Skills
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Experience
Server, 11/2021 - Current
Sagora – Largo, FL,
Sagora – Largo, FL,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Restocked tables, wait staff areas and order staging areas.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Increased sales of high margin menu items through effective upselling.
Bartender, To-Go, Server, Expo, Cook, Mid-Manager, 06/2015 - Current
Sagora – Conroe, TX,
Sagora – Conroe, TX,
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Talked easily with patrons to build rapport and earn repeat business.
- Met customer, business operations and server needs with minimal errors or delays.
- Stocked bar with beer, wine, liquor and related supplies.
- Prepared new garnishes, juices and other perishables daily.
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
- Took drink orders from tables and bar area and relayed to bartenders.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Restocked beer and liquor regularly and after special events.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
- Received cash and card payments for balances owed.
- Kept supplies stored in proper locations according to health code standards.
- Monitored patron alcohol consumption to encourage safety.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Collected appetizer, entree and wine orders from patrons.
- Prepared specialty drinks to support servers.
- Used POS system to input orders, create checks and issue receipts.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted products to customers to enhance bill totals with high-profit items.
- Made alcohol and beverage orders for clients.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Trained employees on additional job positions to maintain coverage of roles.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Grilled and deep fried various foods from meats to potatoes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
Server, 08/2012 - 06/2015
Carino's Italian Restaurant – Waxahachie, TX,
Carino's Italian Restaurant – Waxahachie, TX,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Documented food orders and ran items to guest tables in dining room.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Restocked tables, wait staff areas and order staging areas.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Discussed dining menu information to aid in decision process for senior residents.
- Increased sales of high margin menu items through effective upselling.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Server, 06/2010 - 10/2011
Penn National Gaming – Wyomissing, PA,
Penn National Gaming – Wyomissing, PA,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleared table and bussed dishes to allow for quick setups.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Relayed orders and special requests to cooks.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Restocked tables, wait staff areas and order staging areas.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Increased sales of high margin menu items through effective upselling.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Banquet Server, 08/2008 - 10/2009
Farmington Hills Manor – City, STATE,
Farmington Hills Manor – City, STATE,
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
- Provided exceptional service to high volume of daily customers.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Education and Training
: Dental Hygiene, Expected in
WCCCD - Multi Campus,
WCCCD - Multi Campus,
GED: , Expected in 11/2008
Southgate Asher - Southgate, MI,
Southgate Asher - Southgate, MI,
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Resume Overview
School Attended
- WCCCD
- Southgate Asher
Job Titles Held:
- Server
- Bartender, To-Go, Server, Expo, Cook, Mid-Manager
- Server
- Server
- Banquet Server
Degrees
- Some College (No Degree)
- GED
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