I have been in the restaurant industry for several years and have a lot of experience with customers. I have spent a lot of years handling cash transactions and making the days of hundreds of thousands of people creating a third space environment for them and their loved ones to enjoy.
Skills
Skills & Abilities
Maintains excellent customer service skills and disputing any issues and concerns that may arise by customers or employees.
Able to perform fast and organized duties according to company standards.
Able to work as a team with other employees bringing ideas and skills.
Excellent in verbal and written communication skills.
Works efficiently and excellent with others in a team environment using communication and collaboration.
Shows up to work promptly, occasionally early, and willing to cover shifts when needed.
Work History
02/2011 to 01/2016
BARISTA / TRAINERUniversity Of Michigan – Ann Arbor, MI,
Customized training strategies based on individual barista knowledge, experience and strengths.
Handled cash and processed payments accurately to avoid errors.
Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
Taught proper procedures and strategies for success to new employees.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Recommended products based on solid understanding of individual customer needs and preferences.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Maintained supply levels in counter and customer areas to meet typical demands.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Upsold specialty items with beverages, increasing store sales.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Controlled line and crowd with quick, efficient service.
Trained new employees in groups and in one-on-one scenarios.
Educated coworkers and customers about new products.
Maintained regular and consistent attendance and punctuality.
Cleaned counters, machines, utensils and seating areas daily.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Set and achieved goals for professional development and advancement.
Cultivated to recall customers' names and address each by name.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Engendered customer loyalty by remembering personal preferences and allergy information.
Prioritized drink requests while managing interruptions.
Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Constantly expanded personal knowledge of coffee styles and varieties.
Complied with standards for merchandising, stocking and storing product.
Made and served brand-specific café beverages per day with speed, quality and consistency.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Created original artwork for specials board display daily.
Developed and demonstrated skillful and creative latte art to engage customers.
07/2014 to 11/2014
Student AmbassadorWendy's – Perth Amboy, NJ,
Maintains excellent customer service - Assist customers with purchases and drink decisions - Utilize the cash register and point of sale terminal - Masters every position in the store from the bar to the drive through - Organize the placement of merchandise for better view - Clean and put the store back together at the end of each day - Adapts well with new personalities, Answers phones and assists students in their everyday needs - Able to organize and make Computer documents - Keeps files and documents in order - Completes tasks in an accurate and timely manner
Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
Mentored students to increase satisfaction and help engage in campus life.
Distributed mail, filed documents and answered telephone calls.
Founded on-campus club promoting volunteering efforts by students for non-profit organizations in community.
Supervised onboarding procedures for incoming freshman, supporting transition into university life.
Scheduled appointments between students and Area staff.
Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
08/2013 to 12/2013
Shift ManagerPizza Hut – Petersburg, VA,
Maintain major cash handling with store money and deposits
Adapting to many personalities of coworkers
Utilize time management
Able to multitask between positions
Acquiring good customer service skills
Trained and mentored new employees to maximize team performance.
Supervised employees and oversaw quality compliance with company standards for food and services.
Kept employees operating productively and working on task to meet business and customer needs.
Coached crew members to optimize performance and motivate toward more efficient work.
Exercised composure under pressure and in escalated customer service scenarios.
Excelled in every store position and regularly backed up front-line staff.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cooperated with coworkers to improve customer experience and manage storefront.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Tracked receipts, employee hours and inventory movements.
Managed schedules, accepted time off requests and found coverage for short shifts.
Checked building to confirm maintenance and cleaning met code and regulations.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Trained back-up associates and led crew members in managing operations of storefront.
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
02/2009 to 04/2010
Shift ManagerPapa Johns International Inc. – City, STATE,
Maintain major cash handling with store money and deposits
Adapting to many personalities of coworkers
Utilize time management
Able to multitask between positions
Acquiring good customer service skills
Trained and mentored new employees to maximize team performance.
Supervised employees and oversaw quality compliance with company standards for food and services.
Kept employees operating productively and working on task to meet business and customer needs.
Coached crew members to optimize performance and motivate toward more efficient work.
Exercised composure under pressure and in escalated customer service scenarios.
Excelled in every store position and regularly backed up front-line staff.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cooperated with coworkers to improve customer experience and manage storefront.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Tracked receipts, employee hours and inventory movements.
Managed schedules, accepted time off requests and found coverage for short shifts.
Checked building to confirm maintenance and cleaning met code and regulations.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Trained back-up associates and led crew members in managing operations of storefront.
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Education
Expected in to to
High School Diploma: Faith Academy - Locust Grove, McDonough, GA GPA:
Expected in to to
Bachelor of Science: - , GPA:
Expected in 07/2016 to to
BSED: Early Mercer University - McDonough, GA, GPA: GPA: 3.76
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