Experienced Student Barista with over 3 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Soft selling
Beverage preparation
Coffee machinery
Smoothie making
Food preparation and safety
Exceptional customer service
Ordering procedures
Sandwich preparation
Menu memorization
Performance improvement
Adaptive and creative
Opening and closing duties
Excellent memory
Fluent in Japanese
Conversant in Korean
Professional demeanor
Friendly and outgoing
Food preparation
New hire training
Employee training
Education
Valparaiso UniversityValparaiso, INExpected in – –:English Language And Literature - GPA:
Majored in English
Minored in Teaching English as a Second Language
Former Member of Alliance
Former Member of Alpha Phi Omega
Highland High SchoolHighland, iN, Expected in 03/2016 – –High School Diploma: - GPA:
Member of National Honor Society
Member of National Art Honor Society
Member of Japanese National Honor Society
Graduated in Top 20% of Class
Member of Highland Theater Company
Member of Japanese Club
Member of Key Club
Work History
Carteret Community College - Barista (Student Manager) Morehead City, NC, 08/2017 - Current
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
Taught proper procedures and strategies for success to new employees.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Handled cash and processed payments accurately to avoid errors.
Monitored food preparation, production and plating for quality control.
Served customers quickly and efficiently and created strategies to prevent delays.
Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Champion Windows - Student Worker South Bend, IN, 08/2018 - 12/2018
Greeted incoming library guests, answered questions and directed individuals to desired locations to enhance team efficiency.
Reorganized shelving sections resulting in optimal space usage.
Used library catalog system to assist patrons with locating books and other materials.
Provided instructions to patrons by explaining and demonstrating proper use of equipment, library automation system and online resources.
Performed routine library services such as checking out books, periodicals and other materials.
Kept library shelves and printed materials well-stocked and organized according to established system.
Showed patrons where to find library resources and collected equipment, reference pieces and other items.
Located desired customer items through interlibrary loan system and coordinated deliveries.
Assisted patrons with library equipment operation or rentals, including photocopiers, microfiche and audio/visual equipment.
Catalogued and sorted books and library materials.
Bethel College Indian - Canvasser Mishawaka, IN, 05/2018 - 07/2018
Explained questions in better detail for interviewees to allow truthful answers.
Conducted interviews with participants to assess eligibility.
Obtained updated contact information from all subjects and verified data for accuracy.
Observed participants and recorded results.
Delivered information from script regarding surveys for on-demand phone project assignment.
School Town Of Munster - Custodian City, STATE, 05/2017 - 08/2017
Mowed, trimmed and maintained exterior building spaces on regular schedule.
Maintained specialty spaces such as chemistry laboratories by cleaning with safe solvents.
Maintained optimal supply levels to meet daily and special cleaning needs.
Dismantled, cleaned and replaced light fixtures.
Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
Dusted all furniture and fixtures thoroughly and carefully.
Wiped down tabletops, chairs and condiment containers.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Promoted building security by locking doors and checking electrical appliances for safety hazards.
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
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