LiveCareer-Resume

barista manager resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 2 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Documentation and Recordkeeping
  • Monitoring Food Preparation
  • Relationship Building
  • Health Code Compliance
  • Employee Performance Evaluations
  • Problem Solving
  • Delegating Assignments and Tasks
  • Money Handling
  • Performance Improvement
  • Inventory Management
  • Training and Onboarding
  • Sales and Marketing
Work History
06/2019 to Current Barista/Manager Nemacolin Woodlands Resort | Farmington, PA,
  • Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created new training guidelines, and provided staff orientation and training.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced sales by promoting products and assisting with creative menu selections.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
05/2021 to 08/2021 Ice Cream Server Firstservice Residential | New Smyrna Beach, FL,
  • Helped patrons decide which flavor to choose according to preferences and tastes.
  • Provided details on seasonal flavor availability, ice cream source, allergens and specials.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Processed sales transactions for cash, debit and credit purchases.
  • Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Offered samples of new ice cream flavors to customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Completed milkshakes and ice cream desserts for customers.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
08/2018 to 08/2019 Server/Busser Roma Lodge | City, STATE,
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Asked customers for feedback, solved problems, and provided additional items throughout meal.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness.
Education
Expected in 03/2021 to to High School Diploma | Union Grove High School, Union Grove, WI GPA:

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Resume Overview

School Attended

  • Union Grove High School

Job Titles Held:

  • Barista/Manager
  • Ice Cream Server
  • Server/Busser

Degrees

  • High School Diploma

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