Barista/Cashier Manager/Head Cook Resume Example
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BARISTA/CASHIER MANAGER/HEAD COOK
Professional Summary
Communicative in any line of work, dedicated to going above and beyond to create unforgettable guest experiences. Personal goal with new job is to join and to create a drama-free, accepting, hard working environment. Establish rapport with management and staff through quality of service and personal interaction. Offering five years of experience serving and helping hundreds of guest. Eager to broaden horizons and master any working trait.
Skills
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Work History
11/2018 to 12/2019
Barista/Cashier Manager/Head CookValet Living – Mission Viejo , CA
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Recommended products and asked questions to have solid understanding of individual customer needs and preferences
- Maintained supply levels in counter and customer areas
- Elevated customer loyalty by using strong communication skills and respectful listening to resolve customer problems
- Restocked display cases with attractive arrangements to promote specialty items
- Created over an average of one hundred plus drinks within the morning rush with constant positive customer satisfaction scores; two to five beverages to each ticket with seventy plus tickets in the morning
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas during the work flow; cleaning as you go is the most efficient and time saving unless obviously slowing down progress
- Engendered customer loyalty by remembering personal preferences, allergy information and anything personal about them; name, family, past small talk
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
- Memorized recipes for two menu changes, specialty coffee beverages and seasonal offerings
- Constantly expanded personal knowledge of coffee styles and varieties
- Trained twenty employees over thirteen months
- Completed over ten months of nightly successful cash audits to correctly balance drawers at end of each shift
- Created original artwork for specials board display seasonally with touch ups
- Maintained all building equipment and performed minor repairs to keep coffee machines, cook station, and plumbing functioning properly
- Up sold beverage and food items
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 45%
02/2018 to 10/2019
Dishwasher/Server/BaristaThe Hub Coffee House & Cafe – City , STATE
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards
- Used Dawn and elbow grease to loosen food residue and enhance cleaning
- Increased machine efficiency by scraping and pre-washing dishes; all employees must on my shift in my station unless during a rush hour
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning and help reinstall new machine
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health
- Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items
- Washed equipment, surfaces, refrigerators and other areasand applied sanitizing chemicals
- Loaded more than our twenty-five mugs, forty-eight water glasses, silverware and dishes into dishwasher each shift, running average of 105 loads per day
- Maintained proper temperatures, behaviors and controls to meet or exceed health department standards
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized, taking trash out, and having an effective closing routine starting two hours early, ending ten minutes before closing
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs
- Stepped into additional roles during busy times to boost coverage of important stations
- Cultivated strong customer relationships to generate repeat and referred patronage by offering spotless dishes and bringing in new regulars and customers weekly
- Gently moved glassware, crystal and other delicate items to prevent breakage
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats
- Volunteered to assist baristas and the cooks with learning to make coffee and creating dishes during peak meal times after completing dishwashing duties and during slow business to learn anything I possibly could
- Effectively scrubbed and scoured pots and pans using lemon juice and baking soda products to remove burnt-on food
- Communicated with team members to keep operations running smoothly by helping with running coffee and rolling silverware
- Kept work area clean, dry and free of debris to prevent incidents and accidents
- Paid close attention to all instructions from managers, baristas. and cooks, carefully studied making lattes and any other beverage, successfully establishing skills in making the fastest frappuccino and making five different coffees at the same time under five minutes
- Monitored guests for intoxication and immediately reported concerns to management
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Checked identification to enforce age requirement for alcoholic beverages
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $200 a night
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Set and achieved goals for professional development, including wanting to learn everything it takes to run a successful, safe, and delicious business by taking on every job in order to learn each branch and path it takes for my own future shop
- Memorized ingredients and recipes for twenty specialty drinks
- Maintained all equipment and performed minor repairs to keep coffee machines functioning properly
- Constantly expanded personal knowledge of coffee styles and varieties
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
07/2017 to 01/2018
Dog WalkerNo Worries Cleaning – City , STATE
- Lifted one hundred-twenty+ dogs, cats and any animal of varying weights and breeds for bathing and grooming services on daily basis
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases
- Boosted animal health for any and all by carrying out optimal feeding, watering, and medicine schedule
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases
- Collected animal waste produced on walks and discarded in trash or approved receptacles
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Maintained clean and organized boarding areas to promote animal wellbeing
- Coordinated with animal owners for scheduling services and payment processing
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting and keeping a calm sense of body language
- Mixed and administered special food formulas to individual animals based on unique dietary needs
- Worked five to forty-eight hour shifts with oversight of thirty-five animals in kennels or holding pens
- Tailored walks for older dogs and dogs with variety of health concerns
- Led dogs away from hazards, obstacles and other animals to protect safety
- Alerted owners immediately of health or behavior problems for speedy resolution and care
08/2016 to 06/2017
Fry Cook/ManagerChicken Express – City , STATE
- Cleaned and maintained fryers and grills to keep appliances in working condition
- Prepared food items such as meats, poultry and fish for frying purposes
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal
- Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination
- Stored food in designated containers and storage areas to prevent spoilage
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill
- Read food order slips or received verbal instructions to properly prepare and cook food
- Washed, cut and prepared foods designated for cooking, including raw chicken and fish
- Communicated closely with all cashiers and window cashiers to fully understand special orders for customers, including those with food allergies and gluten intolerance
- Tested temperatures of food at specified intervals by using food thermometers
- Managed four-six-person staff, supervised preparation of the cooks prep and explained steps for readying specialty items
- Cooked twenty to thirty made-to-order meals per dinner take-out rush
- Safely used kitchen equipment such, effectively reducing injuries and burns 95%
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- Trained new employees in specific job requirements
- Provided management with feedback regarding employee performance and training needs
Education
03/2017
GED
Homeschool - City
Homeschool - City
Additional Information
References:
Ashley Baldwin
The Hub Manager
832-585-7998
Joseph Richards
Coworker
713-249-6105
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Resume Overview
School Attended
- Homeschool
Job Titles Held:
- Barista/Cashier Manager/Head Cook
- Dishwasher/Server/Barista
- Dog Walker
- Fry Cook/Manager
Degrees
- GED
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