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Barista Barista Trainer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Reliable Barista able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Skills
  • Trainer mentoring
  • Corporate Trainer
  • Up-selling
  • Product displays
  • Safe food handling practices
  • Customer service
  • Speedy and efficient
  • Conflict mediation
  • Time management
  • POS system operation
  • Strong leadership capability
  • Cooperative team player
  • Inventory management
  • Active listener
  • Food preparation
  • Calm under pressure
  • Safety practices
  • Planning and coordination
  • Relationship development
Experience
Barista/Barista Trainer, 01/2020 to 04/2020
The Menninger Clinic Houston, TX,
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Addressed and resolved customer concerns by [Action] and [Action] to maintain brand loyalty.
  • Prepared more than 50 drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Listened to customer desires and needs to recommend optimal products.
  • Performed minor maintenance and repairs on Espresso Machine equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Described menu items to customers and suggested products based on stated preferences.
  • Greeted over 50 customers daily, answered questions and recommended drinks and pastries.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Managed morning rush of over 50 customers daily with efficient, levelheaded customer service.
  • Developed 4 new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Developed knowledge of teas, including growing practices and flavor profiles.
  • Trained entire staff of baristas in new program offerings and procedures.
Resident Advisor, 05/2018 to 09/2019
Virginia Tech Housing And Residence Life City, STATE,
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Developed and deepened relationships with residents and fellow staff.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Completed daily resident welfare checks and coordinated with facility staff to ensure resident needs were met.
  • Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors and other concerns.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Facilitated bereavement groups, and provided counseling and emotional support to help residents cope with loss.
  • Counseled 40+ residents within community; liaised between residents and community programs and organization.
  • Led meetings every week to receive resident concerns and educate on changes to policies and procedures.
  • Recognized by management for providing exceptional residential service.
Barista/Barista Trainer, 04/2015 to 04/2017
Starbucks City, STATE,
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Prepared more than 200 drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Listened to customer desires and needs to recommend optimal products.
  • Performed minor maintenance and repairs on Espresso Machine equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Greeted over 200+ customers daily, answered questions and recommended drinks and pastries.
  • Managed morning rush of over 100 customers daily with efficient, levelheaded customer service.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Trained entire staff of baristas in new program offerings and procedures.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained highest standards of conduct and service to support company reputation.
Education and Training
Associate of Arts: Political Science, Expected in
to
Virginia Tech - Blacksburg Va,
GPA:

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Resume Overview

School Attended
  • Virginia Tech
Job Titles Held:
  • Barista/Barista Trainer
  • Resident Advisor
  • Barista/Barista Trainer
Degrees
  • Associate of Arts

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