Barista, Barista Trainer Resume Example Starbucks

BARISTA, BARISTA TRAINER

Professional Summary

Friendly and outgoing employee with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in customer service. Versatile individual possessing 20 years bartending and waitstaff experience. Effective coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. Detail-oriented Barista with 13 years in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service. Barista knowledgeable of coffee shop operations including impeccable customer service, staff management, supply ordering and creating warm, welcoming environments. Excellent memory for complex drink requests. Successful upselling snacks, merchandise and seasonal specials. Personable and reliable Barista Lead successful at creating repeat customers with friendly service and excellent coffee preparation. Enthusiastic about promoting sustainably grown and fair-trade coffee. Dedicated to providing memorable experiences to build a loyal customer base. Able to help new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Friendly Barista with great people skills and 13 years experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of all aspects, including planting, roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Focused and versatile professional with undeniable talents in fast learning and easy going. Bilingual multi-tasker dedicated to customer service and engagement. Works great under pressure. Talented leader offering over 20 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in customer service management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs.

Skills

Exceptional Customer Service
Adaptive and Creative
Health Codes Compliance
Health and Safety Standards
Quality Management
Training Materials
Product Sales

Conflict Resolution
Excellent Memory
Employee Training
Performance Appraisals
Training Programs
Store Operations
Customer Complaint Resolution

Work History

Barista, Barista Trainer, 06/2007 to Current
Starbucks – Lake Orion, MI

Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Recommended products based on solid understanding of individual customer needs and preferences.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas everyday.
Created over thousands of drinks in average shifts with consistently positive customer satisfaction scores.
Elevated customer loyalty by using strong confidence and memory setting abilities to resolve customer problems.
Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
Customized training strategies based on individual barista knowledge, experience and strengths.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Advised over hundreds of customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
Memorized ingredients and recipes for numerous specialty drinks.
Made and served hundreds of café beverages per day with speed, quality and consistency.
Prepared more than 100 batches of coffee per day, monitoring levels to avoid empty machines during peak shop hours.
Set and achieved goals for professional development, including improving time and speed.
Increased sales of coffee by 80% with special displays and promotions.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Served individually made coffee drinks to over 100 customers daily.
Prioritized drink requests while managing interruptions.
Developed and implemented updating training programs for numerous employees.
Educated coworkers and customers about new products.
Trained 189 employees over 13 years.
Cleaned counters, machines, utensils and seating areas daily.
Accurately took numerous to-go and special orders via phone daily.
Engendered customer loyalty by remembering personal preferences and allergy information.
Decreased waste by 100% through designing effective signage for recycling and composting.
Developed and demonstrated skillful and creative latte art to engage customers.
Controlled line and crowd with quick, efficient service.
Completed over hundreds successful cash audits to correctly balance drawers at end of each shift.
Memorized recipes for all specialty coffee beverages and seasonal offerings.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 100%.
Handled cash and processed payments accurately to avoid errors.
Maintained cleaning equipment and performed minor repairs to keep coffee machines functioning properly.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Complied with standards for merchandising, stocking and storing product.
Sanitized coffee bars and computers equipment and wiped down counters and tables to prevent spread of germs.
Constantly expanded personal knowledge of coffee styles and varieties.
Maintained regular and consistent attendance and punctuality.
Cultivated ability to recall customers' names and address each by name.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas everyday.
Maintained supply levels in counter and customer areas to meet typical demands.
Taught proper procedures and strategies for success to new employees.

Receptionist, Accounts Receivable, 11/2010 to 11/2011
Carport Structures Corporation – Oxford, MI

Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Received numerous in-bound calls and initiated numerous out-bound daily calls to introduce customers to products and services offered.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Kept records in microsoft to maintain inventory data by entering and updating information.
Corresponded with clients through email, telephone or postal mail.
Collected, sorted, distributed and sent mail and packages.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Provided clerical support to 30 company employees by copying, faxing and filing documents.
Answered numerous incoming calls daily to resolve time and date issues and schedule appointments.
Scheduled and confirmed appointments and meetings for owner.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Answered and quickly redirected up to numerous calls per day.
Kept reception area clean and neat to give visitors positive first impression.
Received and routed business correspondence to correct departments and staff members.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Routed incoming mail and messages to relevant personnel without delay.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Supported various administrative duties by proofreading, transcribing and invoicing.
Sorted, received and distributed mail correspondence between departments and personnel.
Wrote professional business documents, such as estimates and orders.
Balanced receptionist availability, customer schedules and maximum load levels when scheduling appointments.
Resolved customer problems and complaints by staying calm and resolving the issues.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.

Bartender Shift Manager, 01/2000 to 09/2007
Pepi's Bar And Grill – Waterford, MI

Generated higher ticket averages by training many employees on suggestive up-selling techniques.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Developed new signature cocktails to support bar marketing brand and increase profits.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
Closed out cash register with 100% accuracy and prepared cashier report.
Received over hundreds beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
Orchestrated many social functions per weekend, including private parties, business meetings and formal engagements.
Operated efficiently in high-volume setting to prepare and serve more than 300 drinks per hour.
Poured and prepared mixed drinks for over 400 customers daily and created new libations drawing in clientele.
Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
Set up bar for operation, obtained cash bank and stocked service bar.
Set up glassware, liquor and other necessary supplies for special events.
Handled $1,00.00 cash on daily basis, which built trustworthiness and loyalty with owners.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
Recruited and trained numerous bartenders and barbacks and scouted and auditioned performers for various special events.

Receptionist, 01/1997 to 01/1999
Home Protection One – Farmington, MI

Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Received and routed business correspondence to correct departments and staff members.
Corresponded with clients through email, telephone or postal mail.
Operated multi-line telephone system to independently handle over hundreds of calls each day.
Scheduled and confirmed appointments and meetings for supervisor and owners.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Answered and quickly redirected up to hundreds calls per day.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Sorted, received and distributed mail correspondence between departments and personnel.
Kept records in microsoft to maintain appointments data by entering and updating information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Collected, sorted, distributed and sent mail and packages.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Triaged incoming calls on 30-line phone system and directed to departments based on customer needs.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Provided clerical support to numerous company employees by copying, faxing and filing documents.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Supported various administrative duties by proofreading, transcribing and invoicing.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Answered 30 incoming calls daily to resolve maintenance and troubleshooting issues and schedule appointments.
Kept reception area clean and neat to give visitors positive first impression.
Received hundreds of in-bound calls and initiated hundreds of out-bound daily calls to introduce customers to products and services offered.
Routed incoming mail and messages to relevant personnel without delay.

Education

GED: 08/2007
Lake Orion Community High School - Lake Orion, MI

Additional Information

I'm a loving caring mom of 2 beautiful young ladies. I'm a hard worker and fast learner! i dedicate all my energy to work while working and when not at work i enjoy my family! My husband and I stay busy with our kids sports and we live on a lake so we love summer time! What ever task I'm given i give it my all and try my best!

Resume Overview

Companies Worked For:

Starbucks
Carport Structures Corporation
Pepi's Bar And Grill
Home Protection One

School Attended

Lake Orion Community High School

Job Titles Held:

Barista, Barista Trainer
Receptionist, Accounts Receivable
Bartender Shift Manager
Receptionist

Degrees

GED : 08/2007

Barista, Barista Trainer Resume Example

Resume Score: 80%

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