barista and manager resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Verbal and Written Communication
Efficient and Detail-Oriented
POS Systems and Ordering Platforms
Employee Coaching and Motivation
Scheduling and Coordinating
Visitor and Customer Relations
Flexible and Adaptable
Self-Motivated
MS Office
Teamwork and Collaboration
Organization and Time Management
Multitasking Abilities
Education
Columbia International UniversityColumbia, SC, Expected in 08/2022 ā āBachelor of Science:Business Administration - GPA:
Midlands Technical CollegeWest Columbia, SC, Expected in 05/2020 ā āAssociate of Science: - GPA:
Gray Collegiate AcademyWest Columbia, SC, Expected in 2019 ā āHigh School Diploma: - GPA:
Certifications
Servsafe manager certification
Work History
Red Lobster - Barista and Manager Coon Rapids, MN, 08/2021 - Current
Created a superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of space.
Served 50-100 customers a day quickly and efficiently
Created strategies to prevent delays.
Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Maintained accurate inventory counts to meet customer demands and sustain operations.
Presented process improvement ideas to cultivate a professional, friendly, and efficient work environment.
Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
Managed scheduling, ordering, and other back-of-house tasks to drive operations and maximize sales and profitability.
Red Lobster - Sous Chef and Assistant Manager Corpus Christi, TX, 10/2020 - 10/2021
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Planned and directed high-volume food preparation in a fast-paced environment.
Plated every dish with attractive flair to meet strict restaurant standards and maintain a stellar business reputation.
Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Developed full, tasting, and special events menus to meet establishment needs and maintain strong customer levels.
Acted as head chef when required to maintain continuity of service and quality.
Collaborated with staff members to create meals for large banquets.
Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
Capital City Catering - Server City, STATE, 09/2019 - 04/2020
Set up and disassembled food service stations, equipment, and furniture per contract specifications.
Replenished banquet stations and verified food temperatures and cleanliness of service areas.
Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Created numerous appetizer, entree, and dessert options to enable the creation of customized menus.
Delivered catered food and supplies to the facility for on-time set-up.
Presented food and beverages on buffet tables and drink stations in line with the formality and specifications of each event.
Provided friendly, courteous service to create memorable moments for guests.
Observed federal and local kitchen safety regulations to prevent food-borne illnesses.
Cleaned and organized kitchen stations to promote team efficiency.
Arranged linens and table settings according to the seating plan and event theme.
Prepared dishes for catering events or during high-volume shifts.
Adhered to company quality constraints and industry best practices for guest satisfaction.
Executed synchronized meal service simultaneously serving multiple guests.
Carolina Cafe & Catering - Server City, STATE, 11/2017 - 08/2019
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Complied with health and safety codes to protect staff and customers.
Packaged and labeled baked goods with accurate descriptions and ingredients.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Explained menu items and suggested appropriate options for food allergy concerns.
Carried out a complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
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