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Barista and Cashier Resume Example

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BARISTA AND CASHIER
Summary
Hardworking assistant store manager versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Highlights
  • Accurate cash handling
  • Store opening and closing procedures
  • Outstanding communication skills
  • Conflict resolution skills
  • Recruiting and interviewing
  • Reliable
  • Team-oriented
  • Store operations
  • Exceptional leader
Accomplishments
  • Promoted to Assistant Store Manager after 6 months in the Keyholder position.
  • Interviewed over 30+ people and successfully staffed 10 new employees.
  • Increased sales from -10% to +5% by improving cashier and sales training.
Experience
Barista and Cashier, Company Name, September 2012-June 2014City, State
  • Correctly followed all health, safety and sanitation guidelines.
  • Greeted guests with a pleasant smile and superior customer service.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Communicated clearly and positively with co-workers and management.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • ​
Barista, Company Name, February 2015-December 2016City, State
  • Managed morning rush of over 50 customers daily with efficient, levelheaded customer service.
  • Adhered to recipe and presentation standards for specialty coffee drinks.
  • Resolved customer disputes with tact and professionalism.
  • Weighed, ground and packed coffee per customer orders.
  • Greeted guests with a pleasant smile and superior customer service.
  • Greeted and connected with every customer, recommending drinks and pastries.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Sales Specialist, Company Name, August 2017-March 2018City, State
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
Store Manager, Company Name, August 2013-CurrentCity, State
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Trained all new managers on store procedures and policies.
  • Trained staff to deliver outstanding customer service.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Wrote order supply requests to replenish merchandise and submitted to District Manager for sign-off.
  • Created attractive store displays to generate customer interest and boost sales.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Partnered with District Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Hired, trained and managed team of 12+ associates, including evaluating performance and enforcing disciplinary actions.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into system.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
Education
High School DiplomaFlorence high School, , CityState2011
Graphic Design, , Cental Community College, CityState
  • Coursework in Graphic Design.
  • Skilled in Adobe Photoshop.
  • Skilled in Microsoft programs (excel, word, ect...)
Culinary Arts, , Metropolitan Community College, CityState
  • Coursework in Culinary Arts
  • Skilled in Pastry Arts
  • Skilled in culinary techniques
  • Teamwork skills and techniques
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Resume Overview

School Attended

  • Florence high School
  • Cental Community College
  • Metropolitan Community College

Job Titles Held:

  • Barista and Cashier
  • Barista
  • Sales Specialist
  • Store Manager

Degrees

  • High School Diploma

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