Hardworking assistant store manager versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Highlights
Accurate cash handling
Store opening and closing procedures
Outstanding communication skills
Conflict resolution skills
Recruiting and interviewing
Reliable
Team-oriented
Store operations
Exceptional leader
Accomplishments
Promoted to Assistant Store Manager after 6 months in the Keyholder position.
Interviewed over 30+ people and successfully staffed 10 new employees.
Increased sales from -10% to +5% by improving cashier and sales training.
Experience
Barista and Cashier, Panera, September 2012-June 2014Omaha, NE
Correctly followed all health, safety and sanitation guidelines.
Greeted guests with a pleasant smile and superior customer service.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Communicated clearly and positively with co-workers and management.
Prepared and served beverages such as coffee, tea and fountain drinks.
Mastered Point of Sale (POS) computer system for automated order taking.
Barista, Crane Coffee, February 2015-December 2016Omaha, NE
Managed morning rush of over 50 customers daily with efficient, levelheaded customer service.
Adhered to recipe and presentation standards for specialty coffee drinks.
Resolved customer disputes with tact and professionalism.
Weighed, ground and packed coffee per customer orders.
Greeted guests with a pleasant smile and superior customer service.
Greeted and connected with every customer, recommending drinks and pastries.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Sales Specialist, Victoria's Secret, August 2017-March 2018Omaha, NE
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Gave top-notch service to everyone in order to provide ample sales opportunities.
Store Manager, Hot Topic, August 2013-CurrentOmaha, NE
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Trained all new managers on store procedures and policies.
Trained staff to deliver outstanding customer service.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Wrote order supply requests to replenish merchandise and submitted to District Manager for sign-off.
Created attractive store displays to generate customer interest and boost sales.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Partnered with District Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Assumed positions of associate and assistant manager before promotion to store manager.
Hired, trained and managed team of 12+ associates, including evaluating performance and enforcing disciplinary actions.
Resolved customer problems by investigating issues, answering questions and building rapport.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into system.
Coordinated sales reports, reconciled accounts and made bank deposits.
Education
High School DiplomaFlorence high School, , FlorenceAZ2011
Graphic Design, , Cental Community College, Apache JunctionAZ
Coursework in Graphic Design.
Skilled in Adobe Photoshop.
Skilled in Microsoft programs (excel, word, ect...)
Culinary Arts, , Metropolitan Community College, OmahaNE
