Barista and Cashier Resume Example
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BARISTA AND CASHIER
Summary
Hardworking assistant store manager versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Highlights
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Accomplishments
- Promoted to Assistant Store Manager after 6 months in the Keyholder position.
- Interviewed over 30+ people and successfully staffed 10 new employees.
- Increased sales from -10% to +5% by improving cashier and sales training.
Experience
Barista and Cashier, Lakeview Village, September 2012-June 2014Lenexa , KS
- Correctly followed all health, safety and sanitation guidelines.
- Greeted guests with a pleasant smile and superior customer service.
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Communicated clearly and positively with co-workers and management.
- Prepared and served beverages such as coffee, tea and fountain drinks.
- Mastered Point of Sale (POS) computer system for automated order taking.
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Barista, Alaska Denali Travel, February 2015-December 2016Anchorage , AK
- Managed morning rush of over 50 customers daily with efficient, levelheaded customer service.
- Adhered to recipe and presentation standards for specialty coffee drinks.
- Resolved customer disputes with tact and professionalism.
- Weighed, ground and packed coffee per customer orders.
- Greeted guests with a pleasant smile and superior customer service.
- Greeted and connected with every customer, recommending drinks and pastries.
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Sales Specialist, Bunzl Distribution, August 2017-March 2018Morton Grove , IL
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
Store Manager, Ross Stores, Inc, August 2013-CurrentFort Mill , SC
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Trained all new managers on store procedures and policies.
- Trained staff to deliver outstanding customer service.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Wrote order supply requests to replenish merchandise and submitted to District Manager for sign-off.
- Created attractive store displays to generate customer interest and boost sales.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Partnered with District Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Assumed positions of associate and assistant manager before promotion to store manager.
- Hired, trained and managed team of 12+ associates, including evaluating performance and enforcing disciplinary actions.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into system.
- Coordinated sales reports, reconciled accounts and made bank deposits.
Education
High School DiplomaFlorence high School, , CityState2011
Graphic Design, , Cental Community College, CityState
- Coursework in Graphic Design.
- Skilled in Adobe Photoshop.
- Skilled in Microsoft programs (excel, word, ect...)
Culinary Arts, , Metropolitan Community College, CityState
- Coursework in Culinary Arts
- Skilled in Pastry Arts
- Skilled in culinary techniques
- Teamwork skills and techniques
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Resume Overview
School Attended
- Florence high School
- Cental Community College
- Metropolitan Community College
Job Titles Held:
- Barista and Cashier
- Barista
- Sales Specialist
- Store Manager
Degrees
- High School Diploma
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