19 years nursing experience with more than 10 years in Leadership roles such as: Program Coordinator, Chief Nursing Officer, Clinical Director and Manager in hospital settings. Extensive experience in building programs that are focused on quality, patient safety and are consistent with the facilities goals and mission. Expert in developing, coordinating, implementing and monitoring all aspects of newly integrated programs. Experience in recruiting, developing and managing clinical staff and opening hospitals.
Education and Training
Bachelor of Science: Nursing2016Grand Canyon UniversityPhoenix, AZ, United States
Nursing: Presidents List with 3.8-4.0 GPA
Associates Degree of Nursing1998Bethel CollegeMishawaka, Indiana, United States
Cultural awareness and sensitivity
Relationship and team building
Critical thinking proficiency
Personal and professional integrity
Staffing Management ability
Managed 85 employees with multiple skill sets.
Handled all functions related to receiving DNV accreditation.
Launched well-received program of professional development courses for all case managers.
Mentored and coached employees resulting in a 12% increase in patient satisfaction surveys.
Collaborated with physicians to plan and implement patient care programs.
Collaborated with CEO, CFO, managers and directors to achieve DNV accreditation, state license and Medicare/Medicaid certification.
Bariatric Program Coordinator03/2017 to CurrentMercy Gilbert Medical CenterGilbert, AZ
Maintain the quality, patient safety and regulatory programs at facility while working to obtain MBSAQIP Accreditation.
Develop, coordinate, implement and monitor all aspects of the hospital's bariatric program.
Deploy and integrate performance improvement and quality management activities as related to bariatric.
Utilize constructive leadership skills to assist the organization in fulfilling their mission and meeting established annual and long term objectives.
Ensure the highest quality and safe delivery of patient care, maintain compliance with professional nursing, Joint Commission, and all Federal and State standards of care.
Bariatric Program Coordinator12/2016 to 10/2017Arizona Orthopedic Surgical Specialty HospitalChandler, AZ
Maintained the quality, patient safety and regulatory program to achieve MBSAQIP Accreditation.
Developed, coordinated, implemented and monitored all aspects of the hospitals bariatric program.
Deployed and integrated performance improvement and quality management activities as related to bariatrics.
Utilized constructive leadership skills to assist the organization in fulfilling its mission and meeting established annual and long term objectives.
Nursing Director of Telemetry11/2015 to 12/2016Abrazo Scottsdale CampusPhoenix, AZ
in Leadership Role mentored and coached employees resulting in a 12% increase
Participate in the development of annual
budgets, manages to budget, and assists with payroll.
Participate in the interview, selection and orientation process for new
team members in collaboration with
other Managers and Directors.
Act and intervene with ethical issues including
clinical concerns and physician/nurse relations.
Maintain confidentiality in all department related issues.
department/services performance against specified targets and take appropriate
Participate in committees. Maintain a state of continued survey
Provide leadership for continued survey readiness team.
day-to-day staffing and making
appropriate decision based on patient needs and skill level of
Develop staffing schedule and manage employee
performance by participating in evaluation process and
Coordinate and participate in assuring
completion of the orientation and annual competencies.
Guide staff in the advancement of their education and leadership skills,
particularly team building, conflict,
resolution, and delegation.
Chief Nursing Officer06/2013 to 08/2015Florence Hospital at AnthemFlorence, AZ
Achieved DNV accreditation by organizing and
overseeing leadership team of the hospital, leading
the managerial team and submitting correction plans and to meet DNV standards.
Headed State and OSHA surveys, and achieved 100%
satisfaction in reports.
monitored the QA (Quality Assurance) program to improve performance and
Actively maintained up-to-date knowledge of applicable
state and Federal laws and regulations.
procedures in accordance with changes in local, state and federal laws and
Develop patient-care programs, manage nursing budgets,
plan new patient services, establish nursing
procedures, participate in cross-departmental decision making, conduct
improvement activities and represent nursing services at
Medical Executive Committee meetings.
Actively served on Utilization Review Committee by
reviewing policies, patterns of providers and sanction
the nursing and operation of support departments to ensure that patients needs
met and facility was properly maintained.
Provided thorough supervision for day-to-day operations
of facility in accordance with set policies and
Work with healthcare leaders to establish compensation
and benefit programs for nurses, involved in
physician recruitment, training and
Routinely evaluated the overall patient care within the
facility and diligently enforced high standards.
Clinical Manager of In-Patient Unit (MOSU)11/2011 to 06/2013Florence Hospital at AnthemFlorence, AZ
Spearheaded opening of a 20 bed MOSU
organized staff development and orientation programs for nursing services.
selected, developed and retained qualified staff, as well as trained 15 new
staffing patterns and nursing care hours for efficiency and made changes when
Conducted and approved the performance evaluations for all nursing
Reviewed and approved time cards for processing by payroll department.
Developed policies and procedures in accordance with changes in local,
state and federal laws and
Administrative Supervisor05/2010 to 11/2011Florence Community HealthcareFlorence, AZ
Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary.
Conducted and approved the performance evaluations for all nursing department employees.
Reviewed and approved time cards for processing by payroll department.
Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
Interview staff for employment at Florence Community Healthcare.
Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Directed the installation of improved work methods and procedures to achieve agency objectives.
Served as liaison between management, clinical staff and the community.
Assist in decision making with Lab and Pharmacy about departments communicating and following through with procedures and medications.
Evaluated patient care procedural changes for effectiveness.
Infection Prevention Coordniator11/2006 to 05/2010Elkhart General Hospital (Beacon)Elkhart, IN
Oversee an effective hospital wide program for the surveillance, prevention and control of infections.
Education of all hospital personnel on all levels regarding Infection Prevention principles and practices.
Monthly new hire orientation.
Department specific in-services based on need.
Recognition of patients at special risk of acquisition of infection and appropriate intervention to prevent the spread of infection.
Targeted surveillance of Hospital Acquired infections.
Documentation of Hospital Acquired infections by appropriate surveillance as recommended by the Infection Prevention Committee.
Review of all culture and sensitivity reports.
Recognition and investigation of outbreaks of infections within the organization.
Assisting all departments in the hospital to formulate and evaluate policies and procedures concerning infection control.
Assist in evaluation of products in relation to infection hazards to employees, patients, and the environment.
Liaison with the Health Department.
Assist with Construction and Renovation Safety.
Assist with Pandemic Influenza Plan and Preparedness Committees.
House Supervisor/Patient Flow Coordinator04/2003 to 07/2009Elkhart General Hospital (Beacon)Elkhart, IN
Staff 300 bed facility.
Communicate with families and physicians with issues or concerns.
Contact IOPO for any death that occurred to allow organ donations.
Provided service recovery for patient complaints
Float Pool Nurse11/2000 to 12/2006Elkhart General Hospital (Beacon)Elkhart, IN
IV Therapy Team
Utilize Multiple Electronic Medical Record Programs
Microsoft word and excel oriented.
People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
Certifications: ACLS, BLS
LICENSES Arizona State Nursing Licenses RN159187 (active at present time) Indiana State Nursing Licenses #28149186A (not active at present time) Minnesota State Nursing Licenses (not active at present time) Nevada State Nursing Licenses (not active at present time) Colorado State Nursing Licenses (not active at present time) Resume 7/2015