Banquet Server, Dim Sum Server & Cart Pusher Resume Example Kim Son Restaurant

BANQUET SERVER, DIM SUM SERVER & CART PUSHER

Summary

Dynamic restaurant professional with [almost 5] years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drinks and food orders.

Skills

Soft Skills

Customer Service Skills
Time Management Skills
Sale Skills
Interpersonal skills
Teamwork skills
Organizational skills

Hard Skills

Apprenticeships
Banquet Server (Viet and Chinese Language)
Dim Sum Server and Push Cart Vendor
Cashier and Drive thru
Bakery and ice cream
Drinks like Juice and Smoothies
Sushi Chef
Cleaning Etiquette

Experience

Banquet Server, Dim Sum Server & Cart Pusher / Kim Son Restaurant - Houston, TX02/2016 - 07/2017

Dim Sum Cart Pusher, and Dim Sum Server.
Memorizing - (Quantities of special Chinese's dim sum food that has over 200 menu items and food prep the Dim Sum carts the right etiquette ensuring proper food safety control, But overall, the training and hands on experience I got was pro founding in way that left me pondering if I learn new things without the experience, that means to me that I can overcome anything if I put my mind to it.).
Learned- Chinese and Vietnamese Languages related with food over 100 dim sum items and verbally speaking with customers who don't either speak the language or for non speakers.).
Workaholic - Impacted many of staff members to strive harder because they saw how dedicated the twins were when it becomes working every week, which causes many workers to be more attentive, resulting for the Restaurant and my fellow coworkers to boost its morale, because without the healthy working environment, our foundation towards being successful will subside .).
Customer Service: Always made sure customers experience was on point, whether refilling water and napkins.
The result is that customers feel special and their expectation of this place will leave them an everlasting memory.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Set up for events with up to (300- 700) attendees, preparing serving and appetizer trays and setting tables.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Plated food and ensured plate presentation and food quality were of highest standard.
Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Carried appetizer and drink trays around [Wedding & Party] events, maneuvering around guests and furniture without spilling.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.

Cashier/Sales Associate / Lee's Sandwiches - Houston, TX09/2017 - 07/2018

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Learned roles of other departments to provide coverage and keep store operational.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained new team members in cash register operation, stock procedures and customer service.
Trained new employees in cashiering procedures, offering assistance in resolving (payment) issues.
Processed customer payments quickly and returned exact change and receipts.
Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Increased sales suggesting specific purchases to customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.

Sushi Chef / Ra Sushi Bar and Restaurant - Houston , TX08/2018 - 01/2020

Cleans and maintains sushi bar and equipment in safe and sanitary conditions.
Prepares sushi items and sides to include cooking of rice, preparation of vegetables, and cleaning of fish.
Approximately 50% of time this function is performed in front of guests.
Performs shift opening and closing duties as assigned to include cleaning the neta cases, cutting boards, fryers, grills, equipment and floors.
Knowledgeable about and complies with the Company's standards on food portioning, cooking methods, quality standards, kitchen recipes, policies and procedures.
Maintains kitchen, cooking areas, sushi counters, kitchen equipment and food storage areas clean, sanitary and organized.
Reports any kitchen/sushi equipment or maintenance issues to the manager on duty (MOD) and head sushi chef.
Properly handles ready to eat food that is served raw.
Handles, stores, labels, and rotates foods properly and in accordance with public health safety, state and local laws.
Follows Everclean Best Practices for food handling and storage.
Uses knives, hand tools, utensils, and equipment to portion, cut, slice, julienne, whip, beat, maintain holding temperature, chill, freeze or otherwise produce food.
Presents a clean and neat appearance and uses a courteous manner with all guests.
Immediately notifies MOD when guests are not satisfied with their experience or if an accident occurs.
Performs other duties as assigned by a supervisor.
Safely utilized knives and other sharp instruments to prepare fish for sushi-making.
Greeted restaurant guests arriving at establishment and explained special sushi items and options.
Conversed with patrons and explained different sushi menu items and what ingredients were used in preparation.
Sanitized counters, knives, utensils, plates and other items used in food preparation.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
Maintained orderly kitchen environment to reduce wasted time searching for ingredients, utensils and items.
Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Monitored quality, presentation and quantities of plated food across line.
Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.

Education and Training

Hastings High School - Houston, TX05/2019High School Diploma

Cum laude graduate
[The Marine Technology Society Houston] Recipient Science Engineer Fair Houston

Being a Sushi Chef as an apprentice was so rewarding at a very young age with the help of skillful experiences from previous jobs that made me who I am today, but also with help my identical twin brother too. Yet, we have barely time to go college due to our circumstances and working full time.

Ranked in Top [6]% of class

Activities and Honors

I love working out and spending value time with my family.

Resume Overview

Companies Worked For:

Kim Son Restaurant
Lee's Sandwiches
Ra Sushi Bar and Restaurant

School Attended

Hastings High School

Job Titles Held:

Banquet Server, Dim Sum Server & Cart Pusher
Cashier/Sales Associate
Sushi Chef

Degrees

Hastings High School - Houston, TX 05/2019 High School Diploma

Banquet Server, Dim Sum Server & Cart Pusher Resume Example

Resume Score: 80%

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