(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Experienced coordinator successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Fifteen years of progressive leadership experience.

  • Venue coordination
  • Staff Management
  • Corporate event management
  • Revenue assessment
  • Employee Development
  • Strategic Planning
  • Workflow planning
  • Scheduling
  • Multitasking abilities
  • Budgeting
  • Cost controls
St. Catherine University Saint Paul, MN Expected in 05/2021 Bachelor of Science : Business in Healthcare Management - GPA :
Work History
Landry's - Banquet Coordinator
Kansas City, MO, 05/2008 - 11/2020
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to 75 staff members to maximize production under tight deadlines.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Performed cost-benefit analysis for corporate and social events.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Liaised with venue management to monitor logistics and timelines.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Motivated staff to perform at peak efficiency and quality.
Denver Colorado Tourist And Vacation Information - Temporary Finance Coordinator/Minneapolis Hilton
Denver, CO, 06/2007 - 05/2008
  • Gathered and collected all financial information for business and verified accuracy of over 100 clients in system.
  • Met weekly with department managers to discuss financial information according to current needs.
  • Provided support in budget preparation and contract development.
  • Resolved various escalated billing charges.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Created and verified invoices.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Star Tribune - Advertising Coordinator
City, STATE, 06/2006 - 05/2007
  • Met or exceeded sales goals for print accounts by bringing in over 300 new accounts and upselling various deals to existing clients.
  • Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
  • Collaborated with media representatives to optimize coverage of special events.
  • Assessed marketing copy, art comps and final designs and compared with established specifications.
  • Collected information from clients before securing accounts, verifying payments and special needs.
  • Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.
  • Liaised between account holders and representatives to resolve issues and maintain satisfaction of over 800 customers.
  • Directed production of all advertising materials, including preparing copy, evaluating proofs and enhancing layouts.
  • Handled high-profile accounts worth up to $2 million while overseeing team of 12 employees.
  • Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
Wells Fargo - Mortgage Loan Processor/Treasury Management Officer
City, STATE, 08/1998 - 05/2006
  • Set up and completed more than 150 loan submission packages per month.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Handled any conditions sent from underwriting departments.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering conventional, FHA VA & bond loans.
  • Evaluated approvals against established bank and government lending standards.
  • Filed completed loan applications with underwriting and made approval or denial recommendations.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.

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Resume Overview

School Attended

  • St. Catherine University

Job Titles Held:

  • Banquet Coordinator
  • Temporary Finance Coordinator/Minneapolis Hilton
  • Advertising Coordinator
  • Mortgage Loan Processor/Treasury Management Officer


  • Bachelor of Science

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