Experienced coordinator successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Fifteen years of progressive leadership experience.
Skills
Venue coordination
Staff Management
Corporate event management
Revenue assessment
Employee Development
Strategic Planning
Workflow planning
Scheduling
Multitasking abilities
Budgeting
Cost controls
Education
St. Catherine UniversitySaint Paul, MNExpected in 05/2021 – –Bachelor of Science:Business in Healthcare Management - GPA:
Work History
Landry's - Banquet Coordinator Kansas City, MO, 05/2008 - 11/2020
Organized banquet storage and surrounding areas to facilitate access to products and materials.
Delegated tasks to 75 staff members to maximize production under tight deadlines.
Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
Oversaw timeliness and quality of food delivery at high-volume events.
Performed cost-benefit analysis for corporate and social events.
Interpreted instructions to schedule and set up events to client specifications.
Liaised with venue management to monitor logistics and timelines.
Managed budgeting and invoicing for both large and small-scale events.
Provided exceptional service to guests by immediately addressing needs and requests.
Followed safety procedures and incorporated safety equipment to reduce injury and loss.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Motivated staff to perform at peak efficiency and quality.
Denver Colorado Tourist And Vacation Information - Temporary Finance Coordinator/Minneapolis Hilton Denver, CO, 06/2007 - 05/2008
Gathered and collected all financial information for business and verified accuracy of over 100 clients in system.
Met weekly with department managers to discuss financial information according to current needs.
Provided support in budget preparation and contract development.
Resolved various escalated billing charges.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Created and verified invoices.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Star Tribune - Advertising Coordinator City, STATE, 06/2006 - 05/2007
Met or exceeded sales goals for print accounts by bringing in over 300 new accounts and upselling various deals to existing clients.
Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
Collaborated with media representatives to optimize coverage of special events.
Assessed marketing copy, art comps and final designs and compared with established specifications.
Collected information from clients before securing accounts, verifying payments and special needs.
Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.
Liaised between account holders and representatives to resolve issues and maintain satisfaction of over 800 customers.
Directed production of all advertising materials, including preparing copy, evaluating proofs and enhancing layouts.
Handled high-profile accounts worth up to $2 million while overseeing team of 12 employees.
Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
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