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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced coordinator successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Fifteen years of progressive leadership experience.

Skills
  • Venue coordination
  • Staff Management
  • Corporate event management
  • Revenue assessment
  • Employee Development
  • Strategic Planning
  • Workflow planning
  • Scheduling
  • Multitasking abilities
  • Budgeting
  • Cost controls
Education
St. Catherine University Saint Paul, MN Expected in 05/2021 Bachelor of Science : Business in Healthcare Management - GPA :
Work History
Landry's - Banquet Coordinator
Kansas City, MO, 05/2008 - 11/2020
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to 75 staff members to maximize production under tight deadlines.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Performed cost-benefit analysis for corporate and social events.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Liaised with venue management to monitor logistics and timelines.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Motivated staff to perform at peak efficiency and quality.
Denver Colorado Tourist And Vacation Information - Temporary Finance Coordinator/Minneapolis Hilton
Denver, CO, 06/2007 - 05/2008
  • Gathered and collected all financial information for business and verified accuracy of over 100 clients in system.
  • Met weekly with department managers to discuss financial information according to current needs.
  • Provided support in budget preparation and contract development.
  • Resolved various escalated billing charges.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Created and verified invoices.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Star Tribune - Advertising Coordinator
City, STATE, 06/2006 - 05/2007
  • Met or exceeded sales goals for print accounts by bringing in over 300 new accounts and upselling various deals to existing clients.
  • Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
  • Collaborated with media representatives to optimize coverage of special events.
  • Assessed marketing copy, art comps and final designs and compared with established specifications.
  • Collected information from clients before securing accounts, verifying payments and special needs.
  • Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.
  • Liaised between account holders and representatives to resolve issues and maintain satisfaction of over 800 customers.
  • Directed production of all advertising materials, including preparing copy, evaluating proofs and enhancing layouts.
  • Handled high-profile accounts worth up to $2 million while overseeing team of 12 employees.
  • Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
Wells Fargo - Mortgage Loan Processor/Treasury Management Officer
City, STATE, 08/1998 - 05/2006
  • Set up and completed more than 150 loan submission packages per month.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Handled any conditions sent from underwriting departments.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering conventional, FHA VA & bond loans.
  • Evaluated approvals against established bank and government lending standards.
  • Filed completed loan applications with underwriting and made approval or denial recommendations.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.

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Resume Overview

School Attended

  • St. Catherine University

Job Titles Held:

  • Banquet Coordinator
  • Temporary Finance Coordinator/Minneapolis Hilton
  • Advertising Coordinator
  • Mortgage Loan Processor/Treasury Management Officer

Degrees

  • Bachelor of Science

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