Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.
Skills
Savings management
Check cashing
Security compliance
Cross-selling expertise
Accurate money handling
Statement printing
Check ordering
Customer service skills
Account coding specialist
Exceptional customer service
Currency and coin counter
Excellent communication skills
Safe and vault operation
Strong sense of banking ethics
International funds transfer process expertise
Risk management evaluation background
Debt and credit management
Qualified in commercial servicing
MS Office proficient
International finance knowledge
Cash dispenser operation
Experience
06/2018 to 10/2019
Bank TellerSmartfinancial, Inc. – Pigeon Forge, TN,
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
01/2016 to 06/2018
Accounts Receivable ClerkDot Foods – Vidalia, GA,
Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
Reconciled accounts receivable and prepared income summary reports and cash reports.
Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
Coordinated with clients and internal departments resolve account discrepancies.
Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
Reached out to vendors and customers in order to resolve account problems.
Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
Generated monthly statements for accounts receivable operations.
Processed customer credit applications for management review to promote increased product sales and growth of customer base.
Examined customer payment history and coordinated collections arrangements.
Compiled financial data including compliant ledger and journal records.
Recorded cash, checks and credit card transactions to complete customer payments.
Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
Entered, posted and scanned accounts receivable documents into software program.
Facilitated timely year-end audits by working closing with agency auditors to provide requested samples.
Prepared appropriate documentation for income summaries, cash reports and accounts receivable reconciliation.
Processed monthly payments, researched payment discrepancies and prepared monthly reports.
Prepared weekly accounts receivable aging report and presented results at meeting to update files and assess impact on financial operations.
Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables.
Distributed invoices using postal mail, email or digital transmissions.
Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Posted customer payments by recording cash, checks and credit card transactions.
01/2004 to 05/2015
Medical ReceptionistCivitas Health Services – Suffolk, VA,
Interviewed patients to collect medical information and insurance details.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Updated group medical records and technical library to support smooth office operations.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Maximized office efficiency by answering more than 50 incoming calls per day to provide office information and transfer calls to desired personal.
Prepared and sent financial statements to support bookkeeping functions.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy medical office with 10 providers.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Answered multi-line phone system and directed callers to requested personnel and departments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
Informed patients of financial responsibilities prior to rendering services.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Straightened up the waiting room so that it remained neat and organized.
Set up appointments for physician visits and procedures using calendar software.
Processed patient payments and scanned identification and insurance cards.
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Took messages from patients and promptly relayed to appropriate staff.
Observed strict HIPAA guidelines at all times according to company policy.
Handled all office supply ordering including ink cartridges, toner and paper
Education and Training
Expected in 05/2003
Associate of Arts: Business Phillips Community College of The University of Arkansas - Helena, AR GPA:
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School Attended
Phillips Community College of The University of Arkansas
