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bank fraud specialist resume example with 19 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

-Self directed, reliable and always striving for nothing less than outstanding results.  

-I am a quick learner and with the extensive experience and knowledge I already possess, you can be assured that I will catch on very quickly to all aspects of the job.

-Deadline driven, extremely detail-oriented while ensuring any assigned task is done on time and efficient with little to no supervision.

Skills

Active listening skills

Strong organizational skills

Extremely detail oriented

Seasoned in conflict resolution 

Friendly demeanor

Customer service expert

Expert multi-tasker

Sharp problem solver 

Work History
Stifel - Bank Fraud Specialist
Grand Rapids, MI, 03/2016 - Current

Duties include taking calls from customers responding to fraud alerts or those who have identified themselves that they are a victim of fraud. I also work referrals received from management on accounts with suspicious activity. Conducting a thorough investigation on each account to determine if there is suspicious activity, and if so, what type; and proceed with reporting my findings back to management.

I have also worked on the Bank Fraud Reg E team where I would review the customer reported unauthorized activity and determine if we will require more information from the customer or if we have enough to proceed with providing a permanent credit. Responsible for working with the merchant in question to determine if a chargeback is warranted. Requires paying extremely close attention to every detail, making sure regulations and policies are met with zero defects.

American Express - Fraud Protection Specialist
City, STATE, 03/2013 - 08/2015
Responsible for identifying suspicious activity on accounts while reducing company losses and making sure the customer is educated about fraud and identity theft. Regularly had to go above and beyond normal job duties to identify any activity that may have been overlooked by the system. Always make sure the customer has no doubt that they were heard and their issue is being handled with care and professionalism. Consistently recognized for receiving excellent surveys from customers expressing their gratitude for the world class service I was able to provide.
Morgan Stanley - Client Service Associate
City, STATE, 11/2010 - 2012
Responsible for providing accurate and appropriate information in response to client inquires, always ensuring one call resolution in a timely and accurate manner. Developed and maintained a positive relationship with many other departments within the company with clear communication and knowing when to involve those other departments.
Select Portfolio Servicing - Loan Servicing Representative, REO Asset Manager
City, STATE, 02/2000 - 07/2010

As a Loan Servicing Representative, I handled Inbound & outbound calls from clients that have fallen past due on their mortgage loan. Asked probing questions to determine their ability and willingness to pay and from that information I would set them up on payment plans, short sales, short pays and other options, deemed necessary. As an REO Asset Manager, I was responsible for my own portfolio of 200+ foreclosed properties. Had to ensure they were listed and sold at the highest amount possible in the least amount of time. Exceeded department metrics consistently.

Accomplishments

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Resume Overview

School Attended

    Job Titles Held:

    • Bank Fraud Specialist
    • Fraud Protection Specialist
    • Client Service Associate
    • Loan Servicing Representative, REO Asset Manager

    Degrees

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