-Self directed, reliable and always striving for nothing less than outstanding results.
-I am a quick learner and with the extensive experience and knowledge I already possess, you can be assured that I will catch on very quickly to all aspects of the job.
-Deadline driven, extremely detail-oriented while ensuring any assigned task is done on time and efficient with little to no supervision.
Active listening skills
Strong organizational skills
Extremely detail oriented
Seasoned in conflict resolution
Customer service expert
Sharp problem solver
Duties include taking calls from customers responding to fraud alerts or those who have identified themselves that they are a victim of fraud. I also work referrals received from management on accounts with suspicious activity. Conducting a thorough investigation on each account to determine if there is suspicious activity, and if so, what type; and proceed with reporting my findings back to management.
I have also worked on the Bank Fraud Reg E team where I would review the customer reported unauthorized activity and determine if we will require more information from the customer or if we have enough to proceed with providing a permanent credit. Responsible for working with the merchant in question to determine if a chargeback is warranted. Requires paying extremely close attention to every detail, making sure regulations and policies are met with zero defects.
As a Loan Servicing Representative, I handled Inbound & outbound calls from clients that have fallen past due on their mortgage loan. Asked probing questions to determine their ability and willingness to pay and from that information I would set them up on payment plans, short sales, short pays and other options, deemed necessary. As an REO Asset Manager, I was responsible for my own portfolio of 200+ foreclosed properties. Had to ensure they were listed and sold at the highest amount possible in the least amount of time. Exceeded department metrics consistently.
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