bank branch manager resume example with 12+ years of experience
JessicaJessica
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Talented branch manager experienced at managing business operations in banking. Expertise in employee oversight, customer relationship management. Detail-oriented professional seeking to take on new role in dynamic environment with emerging company. Ambitious at expanding personal accomplishments and business goals.
Skills
Extremely organized and capable of maintaining complex files.
Attentive to detail and capable of multitasking.
excellent verbal communication skills
Excellent technical communication skills to make good interaction with the customers.
Experienced in working in customer service field.
High quality of teamwork and leadership.
Strong numerical ability.
Capable for problem solving.
Open minded, learning fast and professional.
Good listener to others.
Bilingual (Arabic and English).
Excellent working with Microsoft office.
Business management skills
The ability to sell products and services
Knowledge of economics and accounting
Ambition and a desire to succeed
Adept at performing under pressure or on tight deadline.
Able to work alone or among a large group.
Experience
05/2017 to CurrentBank Branch ManagerFirst National Bank Texas | San Antonio, TX,
Maximized branch revenue by optimizing daily operations.
Interviewed average of [Number] loan applicants per month and provided expert financial advice on mortgage, educational and personal loans.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Monitored more than [Number] client relationships per [Timeframe].
Developed annual branch business plan for maximum profitability and effectiveness.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Worked with regulatory representatives to complete accurate filings and maintain compliance.
Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
Received [Award Name] for [Number]% rate of closed loans.
06/2014 to 05/2017Personal BankerU.S. Bank | City, STATE,
Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy.
Met with clients to facilitate budget management and financial guidance.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Processed invoices and checks and maintained daily cash logs and deposits.
Provided clients with information on bank accounts, institutional policies, financial products and related services.
Devised targeted solutions for various customers, including deposit, lending and investment services.
Improved decision-making by using current data on market conditions and individual financial situations.
Expanded client base through consistent product promotion and sales strategy.
Developed highly effective teams to support branch operations and cultivate customer satisfaction.
Networked to build client base and promote products to new and existing clients.
Established connections with new clients through proactive follow-up strategies.
Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
08/2011 to 09/2015Mediterranean Restaurant Manager and OwnerHouse Of Gyro | City, STATE,
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Scheduled and directed staff in daily work assignments to maximize productivity.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Championed 100% guest satisfaction by providing excellent dining experience.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Optimized profits by controlling food, beverage and labor costs daily.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Regularly updated computer systems with new pricing and daily food specials.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Collaborated with Executive Chef to analyze and approve all food and beverage selections.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
10/2008 to 07/2011Italian Restaurant MangerAntonios Little Italy | City, STATE,
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Regularly updated computer systems with new pricing and daily food specials.
Scheduled and directed staff in daily work assignments to maximize productivity.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Prepared weekly payroll to keep up with projected weekly revenue.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Championed 100% guest satisfaction by providing excellent dining experience.
Education and Training
Expected in 05/2005 to to Bachelor of Business Administration | Cairo University, Egypt, GPA:
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