bakery worker resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Experienced Customer Service Représentative with over 30 years of experience in Telecommucations. Excellent reputation for resolving problems and improving customer satisfaction.

Reliable employee seeking Job Fulfillment position. Offering excellent communication and good judgment.

Enthusiastic associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Job Fulfillment and training in Job Fulfillment. Motivated to learn, grow and excel in warehouse

To seek and maintain full-time position that offers personal challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Locating Merchandise
  • Station Preparation
  • Safety and Cleanliness Standards
  • Attentive Service
  • Guest Satisfaction
  • Critical Thinking
  • Food Safety
  • Energy and Physical Stamina
  • Customer Needs Assessment
  • Reading Comprehension
  • Store Policies and Procedures
  • Building Customer Loyalty
  • Cooking and Baking
  • Proper Storage Procedures
  • Ability to Lift 40 Pounds
  • Adaptable and Flexible
  • Available Nights, Weekends and Holidays
  • Security Practices
  • Work Prioritization
  • Building Customer Relationships and Loyalty
  • Product Merchandising
  • Product Sampling
  • Waste Control
  • Cleaning and Sanitizing
  • Stocking and Shelving
  • Special Requests
  • Telephone Etiquette
  • Team Collaboration
  • Minor Repairs
  • Food Handling Standards
  • Positive Customer Engagement
  • Counter Restocking
  • Professional Relationships
  • Goal-Driven
Work History
Bakery Worker, 09/2020 to Current
Franciscan Hospital For ChildrenBrighton, MA,
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Discussed Product or Service with customers, outlined restrictions and educated on policies.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Wrapped, boxed and weighed bakery department products.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Type and Type products.
  • Monitored customers for signs of security concerns and escalated issues to management.
Coach, 06/2009 to 08/2012
Cvs HealthCleveland, OH,
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Established clear benchmarks for performance and monitored individual and team progress.
Customer Service Representative, 08/1978 to 05/2008
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer requests for products, services and company information.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Promoted available products and services to customers during service, account management and order calls.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Effective liaison between customers and internal departments.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed and updated databases to handle customer data.
  • Provided ongoing guest service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Communicated professionally with colleagues, freelancers and clients.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
Graduated High School: , Expected in 08/1972 to Sterling Heights High School - Sterling Heights, MI,

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Resume Overview

School Attended

  • Sterling Heights High School

Job Titles Held:

  • Bakery Worker
  • Coach
  • Customer Service Representative


  • Graduated High School

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