Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Dependable and driven with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Proactive with solid history of success in managing operations, building teams and equipping employees with skills to independently handle business needs. Offering years of progressive experience combined with sound judgement and good problem-solving abilities. Strong record of consistently surpassing goals. Talented Assistant General Manager adept at streamlining operations and increasing performance to maximize business success. Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Innovative Management Specialist dedicated to boosting all areas of operations and business administration. Driven leader with proven track record of enhancing operations by conducting in-depth analyses and implementing changes yielding impactful results. Talented at developing strategies and communications to help businesses reach and engage target audiences.
Skills
Strategic planning skill
Training and development background
Team leadership expertise
Business operations knowledge
Effective leader
Coaching and mentoring
Staff training/development
Employee scheduling
Conflict resolution
Product development
Relationship building
Employee reviews
Payment collection
Bagging and packaging
Customer assistance
Point of sale knowledge
Cash drawer management
Cash register operations
Product upselling
Refunds and exchanges
Inventory management
Credit card processing
Stocking and replenishing
Written and verbal communication
Monetary transactions
Cash register operation
Order taking
Cleaning and sanitizing
Cleaning procedures
Purchase assistance
Multi-tasking ability
Friendly demeanor
Heavy lifting
Customer relations
Checkout consistency
Good telephone etiquette
Guest inquiries
Product knowledge
Time management skills
Staff training
Question responses
Cleanliness
Product restocking
Daily transaction summarizing
Price changes
Coupons and gift cards
Sale expertise
Basic math skills
Currency sorting
Maintaining store appearance
Adaptability
Meal planning and preparation
Progress documentation
Patient privacy
Flexible schedule and availability
Patient management
Patient care
First Aid and CPR certification
Behavioral management
Infection control and aseptic procedures
Regulatory compliance
Patient assessments
First aid and safety
Direct patient care
Work History
02/2010 to 06/2015
Bakery WorkerH-E-B – San Antonio, TX,
Completed monitor repairs and basic equipment maintenance to keep systems running at peak levels.
Worked with team members to smoothly move materials between stations.
Investigated and resolved issues arising during any stage of production.
Monitored and updated inventory to reflect correct usage of raw materials and accurate storage of finished products.
Prepared equipment for safe and efficient operation, including lighting ovens or roasters at correct times and levels to achieve desired temperatures.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
Collected requirements from end-customers and business partners for product upgrades, added features and new product development.
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
Determined and recommended methods to address improvement opportunities.
Updated quality control standards, methods and procedures to meet compliance requirements.
Developed standard operating procedures and document workflows for current and future process steps.
Equipped and organized facility to comply with company strategy for online and offline quality controls.
Supervised production planning while using appropriate tools and analysis for smooth production output.
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
02/2012 to 06/2015
CashierJoe's Auto Parks – Los Angeles, CA,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register for cash, check and credit card transactions with 98% accuracy.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers by answering questions and fulfilling requests.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Educated customers on promotions to enhance sales.
Efficiently processed new orders, completing 200+ daily transactions with remarkable accuracy.
Reviewed weekly sales circulars and monitored price changes.
Increased sales 20% by offering advice on purchases and promoting additional products.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
02/2012 to 06/2015
Hospice CaregiverHospice Source LLC – City, STATE,
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Participated in fun activities, including walks, events, and playing with animals and talking, playing games, enjoying music with patients each hour to boost mood, improve overall memory and provide light entertainment.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Promoted good oral and personal hygiene by aiding as needed patients with shaving, bathing and teeth brushing.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Transported patients between rooms and appointments or testing locations.
Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing home and medical equipment.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Obtained client medical history, including medication information, symptoms and allergies.
08/2015 to 09/2019
Assistant General ManagerDairy Queen – City, STATE,
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Controlled spending on overhead and equipment by devising and executing cost-management procedures.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Completed inventory purchases and oversaw restocking.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Handled cash accurately and prepared deposits.
Enforced quality assurance protocols to deliver ideal customer experiences.
Resolved problems promptly and effectively to elevate customer approval.
Took customer orders and capitalized on opportunities to sell special beverage and food options.\
Mentored and motivated team members to efficiently achieve challenging business goals.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Built customer loyalty by devising promotions and products according to customer needs and budget.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Motivated, trained and disciplined employees to maximize performance.
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