Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Technical support services
Technical support background
Technical support and assistance
Supporting projects
Member service and support
Design support
Event support
Teacher support
Customer support experience
Product development support
Front counter support
Production support
Bakery display management
Marketing support
Skill building support
Sales support
Banquet support
Field support
Customer support needs assessment
Providing customer support
Education and Training
The Art Institute of CaliforniaSan Bernardino, CA, Expected in 06/2013 ā āAssociate of Science:Baking And Pastry Arts - GPA:
Crafton Hills CollegeYucaipa, CAExpected in ā ā:Nursing - GPA:
Experience
United Family Of Stores - Bakery Technical Support Taos, NM, 01/2017 - Current
Collaborated with others to discuss new creative opportunities.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Delivered various bakery items to customer locations.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Utilized Excel,Powerpoint and Microsoft Word to compile data gathered from various sources.
Answered 3 calls per hour to answer customer questions.
Self Employed - Lead Cake Decorator City, STATE, 11/2001 - 01/2017
Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
Monitored cooking completion times for efficient use of ovens and other equipment.
Merchandised food, including garnishes for serving presentation.
Created attractive dessert trays for catering events.
Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
Delivered various desserts to customer locations.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Michelle's European Bakery - Head Cake Decorator City, STATE, 01/2014 - 06/2016
Produced frostings and creams for cakes and other edibles.
Worked with common cake decorating and baking tools, such as mixers and carving tools.
Decorated cakes, cupcakes, cookies and special occasion trays.
Took custom orders from clients and provided accurate quotes.
Assembled, prepared, decorated and frosted average of 10-15 cakes per shift.
Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
Assisted customers with planning cake vision, including color, theme and size.
Answered phone calls, put in orders and handled customer disputes or complaints.
Cleaned display cases, utensils and working spaces to ensure sanitary work environment.
Designed cakes and cake decorations for all occasions.
Performed inventory and ordered more supplied and ingredients.
Trained new bakers on decoration processes.
Assisted other decorators in specialized designs.
Maintained safe and sanitary area by checking food products' temperature and freshness.
Stater Bros. Markets - Head Cake Decorator City, STATE, 06/2002 - 05/2011
Produced frostings and creams for cakes and other edibles.
Worked with common cake decorating and baking tools, such as mixers and carving tools.
Decorated cakes, cupcakes, cookies and special occasion trays.
Took custom orders from clients and provided accurate quotes.
Assembled, prepared, decorated and frosted average of 30+ cakes per shift.
Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
Assisted customers with planning cake vision, including color, theme and size.
Answered phone calls, put in orders and handled customer disputes or complaints.
Cleaned display cases, utensils and working spaces to ensure sanitary work environment.
Designed cakes and cake decorations for all occasions.
Handled cash, credit card and check transactions.
Stocked shelves and ordered inventory when product stock became low.
Performed inventory and ordered more supplied and ingredients.
Assisted other decorators in specialized designs.
Created attractive dessert trays for catering events.
Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
Maintained safe and sanitary area by checking food products' temperature and freshness.
Monitored cooking completion times for efficient use of ovens and other equipment.
Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
Measured, mixed and prepped raw materials according to company specifications and recipes.
Controlled spoilage by generating turn movement and maintaining monthly inventory.
Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
Merchandised food, including garnishes for serving presentation.
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