Bakery Technical Support Resume Example
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BAKERY TECHNICAL SUPPORT
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
Bakery Technical Support01/2017 to CurrentUnited Family Of StoresTaos , NM
- Collaborated with others to discuss new creative opportunities.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Delivered various bakery items to customer locations.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized Excel,Powerpoint and Microsoft Word to compile data gathered from various sources.
- Answered 3 calls per hour to answer customer questions.
Lead Cake Decorator11/2001 to 01/2017Self EmployedCity , STATE
- Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
- Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
- Monitored cooking completion times for efficient use of ovens and other equipment.
- Merchandised food, including garnishes for serving presentation.
- Created attractive dessert trays for catering events.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Delivered various desserts to customer locations.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Head Cake Decorator01/2014 to 06/2016Michelle's European BakeryCity , STATE
- Produced frostings and creams for cakes and other edibles.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Decorated cakes, cupcakes, cookies and special occasion trays.
- Took custom orders from clients and provided accurate quotes.
- Assembled, prepared, decorated and frosted average of 10-15 cakes per shift.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils and working spaces to ensure sanitary work environment.
- Designed cakes and cake decorations for all occasions.
- Performed inventory and ordered more supplied and ingredients.
- Trained new bakers on decoration processes.
- Assisted other decorators in specialized designs.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
Head Cake Decorator06/2002 to 05/2011Stater Bros. MarketsCity , STATE
- Produced frostings and creams for cakes and other edibles.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Decorated cakes, cupcakes, cookies and special occasion trays.
- Took custom orders from clients and provided accurate quotes.
- Assembled, prepared, decorated and frosted average of 30+ cakes per shift.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils and working spaces to ensure sanitary work environment.
- Designed cakes and cake decorations for all occasions.
- Handled cash, credit card and check transactions.
- Stocked shelves and ordered inventory when product stock became low.
- Performed inventory and ordered more supplied and ingredients.
- Assisted other decorators in specialized designs.
- Created attractive dessert trays for catering events.
- Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Monitored cooking completion times for efficient use of ovens and other equipment.
- Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Controlled spoilage by generating turn movement and maintaining monthly inventory.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Merchandised food, including garnishes for serving presentation.
Education and Training
Associate of Science: Baking And Pastry Arts06/2013The Art Institute of CaliforniaCity
Some College (No Degree): NursingCrafton Hills CollegeCity, State
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Resume Overview
School Attended
- The Art Institute of California
- Crafton Hills College
Job Titles Held:
- Bakery Technical Support
- Lead Cake Decorator
- Head Cake Decorator
Degrees
- Associate of Science : Baking And Pastry Arts 06/2013
Some College (No Degree) : Nursing
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