bakery sales associate resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Building Customer Relationships and Loyalty
  • Attention to Detail
  • Computer Proficiency and Microsoft Office
  • Strong Communication and Interpersonal Skills
  • Exceeding Customer Expectations
  • Excellent Written and Verbal Communication
  • Inventory Management
  • Customer Service
  • Team Leadership
  • Time Management
  • Detail-Oriented
  • Team Supervision
Work History
01/2019 to 12/2021
Bakery Sales Associate Weis Markets, Inc. Coopersburg, PA,
  • Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
  • Offered every customer exceptional service and learned regular customers' preferences.
  • Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
  • Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
  • Discussed cake design options, available flavors and specific event needs.
  • Operated commercial mixers, ovens, and bread slicers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
06/2004 to 12/2020
Assistant Manager Myeyedr Manassas, VA,

  • Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
  • Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
  • Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
  • Established performance goals and empowered bakers to exceed targets.
  • Enforced company safety, cleanliness and sanitation policies by maintaining effective housekeeping standards.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Managed all baking operations professionally and handled all problems confidently.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Maintained and controlled inventory of baked goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Developed unique events and special promotions to drive sales.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maximized quality assurance by completing frequent line checks.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
02/2017 to 05/2019
Assistant Project Manager Lend Lease Group Williamstown, NJ,
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Mentored and guided associates in approaches designed to exceed expectations of customers and members.
  • Compiled information from multiple, reliable sources and uploaded to system.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Closely collaborated with project members to identify and quickly address problems.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
  • Reported regularly to managers on project budget, progress and technical problems.
01/2011 to 06/2013
Collections Specialist Bioplus Specialty Pharmacy Philadelphia, PA,
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Researched, analyzed and settled 100+ disputes per week.
  • Processed payments and contracts on accounts.
  • Recorded all information regarding financial status of customers.
  • Used skip tracing and other techniques to locate debtors.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Achieved performance goals on consistent basis.
  • Collected documents and made portfolios for collections accounts.
  • Negotiated to collect balance in full.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Expected in 06/2013
Bachelor of Science: Business Administration
University of South Carolina Upstate - Spartanburg, SC
Expected in 06/2008
High School Diploma:
West Ashley High School - Charleston, SC,

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Resume Overview

School Attended

  • University of South Carolina Upstate
  • West Ashley High School

Job Titles Held:

  • Bakery Sales Associate
  • Assistant Manager
  • Assistant Project Manager
  • Collections Specialist


  • Bachelor of Science
  • High School Diploma

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