Friendly Bakery Sales Associate with 20 years of hospitality and cash handling experience. Committed to delivering high-quality baked goods to customers to attract target market and enhance buying experience. Proficient in maintaining clean and sanitary work areas, preparing and packaging bakery products and providing customers with information on baked products and ingredients.
Skills
Adaptable and Flexible
Building Customer Relationships and Loyalty
Safety and Cleanliness Standards
Store Policies and Procedures
Merchandising and Display
Customer Service
Exceeding Customer Expectations
Attention to Detail
Strong Communication and Interpersonal Skills
Engaging with Diverse Customers
Product Knowledge
Customer Assistance
Honest and Ethical
Retail Merchandising
Reliable and Responsible
Team Cooperation
Friendly and Helpful
Store Organization
Register Opening and Closing
Store Opening and Closing
Work History
07/2016 to Current
Bakery Sales AssociateWeis Markets, Inc. – Mount Pocono, PA,
Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
Offered every customer exceptional service and learned regular customers' preferences.
Operated commercial mixers, ovens, and bread slicers.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
Stocked and faced bakery cases with daily offerings.
Discussed cake design options, available flavors and specific event needs.
Marketed bakery products to customers and provided information on ingredients.
Maintained safe food handling standards at all times.
Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
Educated customers about quality of baked goods to inspire continued support of brand and company mission.
Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
Built customer loyalty and retention by delivering excellent shopping experiences.
Listened to customer needs and desires to identify and recommend optimal products.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Developed strong rapport with customers and created positive impression of business.
Provided exceptional services and pleasant shopping experiences to retail customers.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
09/2011 to 07/2016
Bakery Sales AssociateWeis Markets, Inc. – Nanticoke, PA,
Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
Offered every customer exceptional service and learned regular customers' preferences.
Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
Operated commercial mixers, ovens, and bread slicers.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
Stocked and faced bakery cases with daily offerings.
Discussed cake design options, available flavors and specific event needs.
Maintained safe food handling standards at all times.
Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
Educated customers about quality of baked goods to inspire continued support of brand and company mission.
Built customer loyalty and retention by delivering excellent shopping experiences.
Listened to customer needs and desires to identify and recommend optimal products.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Developed strong rapport with customers and created positive impression of business.
Provided exceptional services and pleasant shopping experiences to retail customers.
02/1999 to 06/2011
Bakery Sales AssociateWeis Markets, Inc. – Palmyra, PA,
Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
Offered every customer exceptional service and learned regular customers' preferences.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
Stocked and faced bakery cases with daily offerings.
Discussed cake design options, available flavors and specific event needs.
Marketed bakery products to customers and provided information on ingredients.
Maintained safe food handling standards at all times.
Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
Educated customers about quality of baked goods to inspire continued support of brand and company mission.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Built customer loyalty and retention by delivering excellent shopping experiences.
Listened to customer needs and desires to identify and recommend optimal products.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Developed strong rapport with customers and created positive impression of business.
Provided exceptional services and pleasant shopping experiences to retail customers.
Wrapped, boxed and weighed bakery department products.
Education
Expected in 06/1987 to to
High School Diploma: Joseph A. Foran High School - Milford, CT GPA:
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