Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of work tasks and training duties. Motivated to learn, grow and excel in every way possible.
Skills
Microsoft Outlook
Microsoft SharePoint
Microsoft Word
Microsoft Access
Microsoft Exchange
Microsoft Certified Architect (MCA): Microsoft office
Work History
Bakery Sales Associate, 02/2016 - 12/2019 Weis Markets, Inc. – Forks Township, PA,
Maintained safe food handling standards at all times.
Lifted cases and pushed or pulled heavy tray carts on regular basis.
Operated equipment such as bread slicers safely to avoid injury and prevent delays.
Educated customers about current bakery products.
Stocked and faced bakery cases with daily offerings.
Maintained current knowledge of menu items and products for sale in bakery.
Assisted customers with locating and choosing merchandise in any store department.
Kept orderly and accurate accounting records by monitoring sales documentation.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Cleaned and maintained kitchen equipment and oven.
Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
Replenished and rotated food items, following correct food cooling and storage procedures.
Developed new products based on seasonal ingredients, holidays and dessert trends.
Managed inventory, labor, expenses and other operational processes.
Iced and airbrushed cakes and other pastries for customized orders.
Operated bakery under budget for 4 consecutive years.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Assistant Manager, 10/2014 - 05/2019 At&T – Walnut Creek, CA,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Trained team members in successful strategies to meet operational and sales targets.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Planned team-building exercises to increase employee performance and job satisfaction.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Key Holder, 03/2014 - 08/2017 The Tjx Companies, Inc. – Houston, TX,
Performed as integral staff member in streamlining opening and closing procedures.
Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
Engaged with customers to build rapport and promote long-term loyalty, i
Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership.
Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Counted cash in register drawer at beginning and end of shift.
Checked prices for customers and processed items sold by scanning barcodes.
Reviewed and resolved differences between accounting information and cash drawer.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Changed sales floor signs to show current pricing and support product promotions.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Created balanced pallets to support efficient and safe sales floor replenishment.
Education
High School Diploma: , Expected in 06/2016 - Cambridge Springs High School - Cambridge Springs, PA GPA:
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