Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Detail-oriented communicator with 25+ plus years customer service and management. Demonstrated the ability to thrive in either a team-based or leadership setting. While providing the best service possible to customers.


Customer service

Communication skills

Ability to multi-task

Administrative work

Call center experience

Adaptive team player

Critical thinking

Problem resolution

Relationship building

Excellent organizational skills

Experience in leadership

04/2021 to Current
FTO/Site Lead Kroger Fort Collins, CO,

Lead a team of medical personnel coaching and professional development of both medical and administrative staff.

Ability to enforce company protocols and processes as passed down from HR and Regional Manager.
Ensures site operational protocols are followed which include, but not limited to, HIPAA. guidelines, site safety and special Covid-19 related safety procedures.
Troubleshoots potential technology issues.
Actively participates in the daily operations of the site by providing coverage to team members and stepping into roles, as needed.

Monitors site inventory and places orders for supplies.
Oversees and manages the approval of staff scheduling on Workforce.

04/2020 to 02/2021
Bakery Clerk Vcfo Holdings, Inc. Brownwood, TX,

Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.

Stocked shelves and supplies and organized displays.

Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.

Maintained current knowledge of pricing, ingredients, product availability and current promotion.

Communicated with vendors for efficient delivery of wholesale orders.

10/2012 to 01/2018
CEO C & F Logistics, Inc City, STATE,

Dispatching inbound and outbound calls.

Bookkeeping and accounts receivable.

Monitored dispatch board.

Maintained completed deliveries or delays.

Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Upheld quality control policies and procedures to increase customer satisfaction.

Addressed inquiries, resolved customer issues and managed customer relations.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education and Training
Expected in 10/2020
Certification: Dental Assistant
Academy For Dental Assisting - Longmont, CO,
Expected in 09/2020
Certificate: Dental Assistant
Radiology Training - Longmont, CO,
Expected in 08/2020
CPR Certified - Longmont, CO
Expected in 05/1999
High School Diploma:
Thornton High School - Thornton, CO

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resume Strength

    Resume Overview

    School Attended

    • Academy For Dental Assisting
    • Radiology Training
    • CPR Certified
    • Thornton High School

    Job Titles Held:

    • FTO/Site Lead
    • Bakery Clerk
    • CEO


    • Certification
    • Certificate
    • Certificate
    • High School Diploma

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