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Detail-oriented communicator with 25+ plus years customer service and management. Demonstrated the ability to thrive in either a team-based or leadership setting. While providing the best service possible to customers.
Customer service Communication skills Ability to multi-task Administrative work Call center experience Adaptive team player | Critical thinking Problem resolution Relationship building Excellent organizational skills Experience in leadership |
Lead a team of medical personnel coaching and professional development of both medical and administrative staff.
Ability to enforce company protocols and processes as passed down from HR and Regional Manager.
Ensures site operational protocols are followed which include, but not limited to, HIPAA. guidelines, site safety and special Covid-19 related safety procedures.
Troubleshoots potential technology issues.
Actively participates in the daily operations of the site by providing coverage to team members and stepping into roles, as needed.
Monitors site inventory and places orders for supplies.
Oversees and manages the approval of staff scheduling on Workforce.
Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
Stocked shelves and supplies and organized displays.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
Maintained current knowledge of pricing, ingredients, product availability and current promotion.
Communicated with vendors for efficient delivery of wholesale orders.
Dispatching inbound and outbound calls.
Bookkeeping and accounts receivable.
Monitored dispatch board.
Maintained completed deliveries or delays.
Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Upheld quality control policies and procedures to increase customer satisfaction.
Addressed inquiries, resolved customer issues and managed customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Academy For Dental Assisting - Longmont, CO,
Radiology Training - Longmont, CO,
CPR Certified - Longmont, CO
Thornton High School - Thornton, CO
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resume Strength
Resume Overview
School Attended
- Academy For Dental Assisting
- Radiology Training
- CPR Certified
- Thornton High School
Job Titles Held:
- FTO/Site Lead
- Bakery Clerk
- CEO
Degrees
- Certification
- Certificate
- Certificate
- High School Diploma
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