Bakery Clerk resume example with 13+ years of experience
Owning my business, I have acquired the ability to build a positive rapport with my customers. I am dedicated, highly motivated and have the experience to create and maintain a satisfied customer base. My commitment to contributing to company success drives my enthusiasm and creativity. I have 10+ years of client interface experience that makes me well-qualified to troubleshoot situations and get results. I am energetic, talented, reliable and detail-oriented.
Customer service expert
Active listening skills
Sharp problem solver
Seasoned in conflict resolution
- Strong organizational skills
- Energetic work attitude
- Adaptive team player
- Opening/closing procedures
Continuing education in Human Resource Management
Coursework in Business, Marketing and Communications
Coursework in Business Administration and Organizational Development
Baking and Pastry Arts
Chocolatier
Sugar Art
Artisan Breads
Bakery Production
Frozen Dough
Donut Frying
Scratch Baking
Food Safety and Management Course
Food Safety Certification
Food Safety Management License
Hotel and Restaurant Hospitality Manager Certification
CPR/First Aid/AED Training
Milwaukee County Health Department Food Production Safety Certificate Occupational Safety & Health Administration Training
Bakery Management
Large Quantity Baking
Cake Artistry
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Market Research
- Interviewed clients via market research surveys to identify product issues and customer needs.
Roswell, NM, 05/2015 - Current
- My position consists of serving customers as needed.
- I bake all in-house products needed to fill the service floor for customer purchases.
- Worked as a team member performing product assistance and cleaning.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Stocked and rotated inventory regularly.
Schenectady, NY, 05/2013 - 10/2014
- Non-Emergency Medical Transport Driver.
- My job duties consisted of transporting customers to and from doctor's appointments, assisting them in and out of the vehicle, and maintaining vehicle paperwork and cleanliness.
- I was also the part-time dispatcher.
- My job was logistics, taking customer phone calls for rides to and from their appointments and sending that information to the drivers for pick-ups.
San Angelo, TX, 01/2012 - 05/2013
- I served customers bakery products while abiding by customer service standards for Sendik's.
- I was the Bakery Department Safety and Sanitation lead.
- I taught all of the safety and sanitation training sessions for the bakery department.
- I was the cake decorator on staff and did the in-house cake decorating for the bakery department.
- I trained new staff members for the bakery clerk position and I baked when necessary or if the full time bakers' were unavailable.
Nekoosa, WI, 08/2003 - 05/2008
- Menu Planning- I planned student lunch menus according to the Department of Public Instruction Guidelines (DPI).
- Food Preparation- I prepared raw foods to be cooked and cooked raw foods to Milwaukee County Health Department Guidelines.
- 60% of the meals that were prepared were my own recipes.
- I also developed several new recipes during my time there.
- Serving- I served hot and cold meals to students and staff members.
- Stock- I took all food and supply deliveries and placed them in the proper first in first out order.
- Inventory- I developed a system to take inventory and used it to catalog all food and supplies left at the end of the week to ensure proper ordering.
- Ordering Supplies- I ordered supplies from approved vendors, also, according to the menu, inventory on hand and the budget.
- Sanitation- I cleaned and sanitized all work areas and utensils according to Milwaukee County Health Department Guidelines.
Milwaukee, WI 09/2002 - Current
Billing/Contracts
CPR/First Aid
Customer Service Instruction
Microsoft Office
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Resume Overview
School Attended
- Upper Iowa University
- Milwaukee Area Technical College
- Milwaukee Area Technical College
- Tavern League of Wisconsin
Job Titles Held:
- Owner/Operator
Degrees
- Bachelor of Management
- Associate Degree
- Diploma
- Certified Professional Safe Food Handlers Course
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