Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Agent coordination
Bail bond processing
Injectable agent induction
Customer service
Scheduling
Training
Gregarious person
Experience
Bails Bond Agent, 07/2016 to Current City Of Akron – Akron, OH,
Maintained updated files through filing and catorizing
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Delivered services to customer at the Jail.
Handled all delegated tasks, including court orders and filing a claim through the court.
Learned how to file the work folders and find bad bonds to support office needs.
Earned reputation for good attendance and hard work.
Created agendas and communication materials for team meetings.
Improved operations by working with team members and customers to find workable solutions.
Answered calls 24 hours to answer customer questions.
Food Service Supervisor, 12/2012 to 12/2015 Rock And Roll Hall Of Fame And Museum – Cleveland, OH,
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Purchased food and supplies according to department needs.
Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
Trained workers in every position, including food preparation, money handling and cleaning roles.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
Performed continuous evaluations of employee performance and service levels.
Created and adjusted department schedules and individual shift assignments.
Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
Oversaw food preparation, production and presentation according to quality standards.
Managed inventory records and supply orders to cut costs by 97%.
Maintained optimal inventory levels and kept food costs in line with budget limitations.
Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
Supervised team of 10 employees in prison( corectional facility) establishment, maintaining positive and productive atmosphere to enhance employee experience.
Managed kitchen staff team of and assigned various stages of food production.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Developed and standardized new recipes to diversify kitchen offerings.
Planned and managed menus for weekly offerings and special events.
Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
Store Manager, 08/2004 to 11/2014 Blimpies Subs And Salads – City, STATE,
Updated store pricing, signage and merchandising based on current promotions.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Processed shipments and maintained stock shelf organization.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Assessed, optimized and elevated operations to target current and expected demands.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Kept accounts current and funds deposited to keep on-site cash low.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Greeted and assisted all customers daily in high-traffic retailer.
Coached and mentored associates to achieve [Number] employee promotions.
Maintained daily record of all transactions.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Enforced adherence to policies, standards and security protocols.
Conducted [Timeframe] staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Coordinated sales reports, reconciled accounts and made bank deposits.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Resolved customer problems by investigating issues, answering questions and building rapport.
Trained [Number]-person staff to deliver outstanding customer service and assistance.
Maintained adequate temperature and humidity in stockrooms.
Counted cash drawers and made bank deposits.
Oversaw inventory tracking, management and physical inventory counts.
Prioritized sanitation, safety and health standards in work areas.
Created attractive store displays to generate customer interest and boost sales.
Addressed customer inquiries and resolved complaints.
Oversaw inventory management to minimize waste.
Education and Training
High School Diploma: , Expected in 05/1997 Forest Park High School - Forest Park, GA GPA:
GED: , Expected in 08/2014 Griffin Technical College - Griffin, GA GPA:
Cretification: Certified Nursing Assistant, Expected in 08/2003 Griffin Technical College - Griffin, GA GPA:
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