Skilled armed security officer with knowledge of prevention strategies, investigative techniques and handling difficult situations. Experience in customer service with good communication skills and working under pressure in stressful environments.
Skills
Armed Security Guard License
NC Bail Bondsman License
MS Office proficiency
Safety and security
Communication skills
Customer service skills
Conflict resolution techniques
Weapons training
Data entry
Detail-oriented
Goal-oriented
Work History
Bail Bond Agent, 06/2019 to Current All Pro Security – Springville, UT,
Located, apprehended and returned defendants to court or jail after missed court appearances
Assessed defendants’ background and financial ability to repay bail bonds
Accepted and processed account payments
Filed paperwork and conducted research and investigations when tracking down fugitives
Armed Security Officer, 02/2018 to Current Community Health Association Of Spokane – Cheney, WA,
Performed patrols of building areas, parking lots and facility grounds
Responded quickly to incidents and assessed active situations for security concerns
Scanned individuals using hand-held wands, conducted searches and checked identification of all persons to protect building, assets and individuals
Wrote reports detailing any situations that caused any issues
Supported criminal investigations by collaborating fully with local law enforcement
Resolved complaints and issues involving both guests and employees
Staying professional when trying to handle difficult situations
Informed violators of applicable rules and removed unauthorized individuals from premises
Triaged problems quickly, providing precise and clear information while working under minimum supervision
Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
Pharmacy Technician, 11/2016 to 09/2019 Cvs Pharmacy Inc. – City, STATE,
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
Verified patient data and billing information to discover and resolve any issues or system errors
Providing excellent customer service to all customers and patients and handling any problems that may arise while staying professional
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
Set up and modified patient profiles in system to include current information such as medications and insurance details
Assisted pharmacist with prescriptions and addressed customer questions to keep pharmacy efficient
Answered incoming phone calls and addressed questions from customers and healthcare providers
Collected co-payments or full payments from customers
Education
Diploma: , Expected in 06/2015 Athens Drive High School - Raleigh, NC GPA:
Associate of Business Administration: , Expected in 06/2020 Wake Technical Community College - Raleigh, NC GPA:
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