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badge holder online order supervisor resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Adaptable and enterprising Supervisor with solid industry background and proven expertise in building and leading successful teams.Talented problem-solver ready to back up fellow employees at any time. Expertly trained in resolution of critical issues within time-sensitive environment. Highly organized, energetic and resourceful leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Creates success by learning new processes, maintaining professional environments and taking the lead in development of subordinates.


Over seven years of office experience, people skills, problem solving, secretarial skills, and all areas of computer software, office equipment, and technical work in an office environment. Over nine years of retail work in different retail environments.

Skills
  • Priority management
  • Operations management
  • Team Building
  • Training and mentoring
  • Goal Oriented
  • Issue and conflict resolution
  • Friendly, positive attitude
  • Leadership
  • Customer Service
  • Detail Oriented
Work History
12/2019 to Current
Badge Holder/Online Order Supervisor Mass Eye And Ear Somerville, MA,
  • Over all of the online orders during the past two holiday seasons including the fulfillment of orders, delegating assignments related to orders to other associates when needed, creating and maintaining a filing system regarding the orders, and handling customer service issues when they arose
  • Provided ongoing training to address staff needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Perform all other duties as assigned and that are required of sales associates.
09/2019 to 04/2020
Medical Scribe Alta Equipment Group Inc. Ottawa, IL,
  • Followed clinicians throughout shift in high-volume, busy environments.
  • Received dictation and created high-quality documents.
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
  • Evaluated charts, documents and orders, and made timely corrections.
  • Determined correct ICD-10 and CPT codes for use in medical record.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Maintained high accuracy rate on daily production of completed patient charts.
  • Use CernerWorks with FirstNote for all charting completed
  • Furloughed from position due to COVID-19 pandemic and hospital location undergoing changes with its ED services.
12/2016 to 10/2019
Badge Holder/Sales Associate/POS Coordinator World Market City, STATE,
  • Promoted to a Badge Holder (Supervisor) position within the first year of employment due to being able to excel as an associate and show constant dedication to the job while always striving to learn more and obtain more responsibilities
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Took over roles and responsibilities of the POS Coordinator in Summer of 2019 (without obtaining the title)
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Left position due to obtaining employment as a medical scribe for ScribeAmerica and required more time for training while maintaining enrollment at UTDallas
  • Returned to position when training was completed in 12/2019.
06/2014 to 07/2015
Customer Support Manager S & N Trends, LLC City, STATE,
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
  • Corrected customer order inconsistencies to support accounting with accurate financial reporting.
  • Created operational protocols and customer service processes to improve staff performance.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
  • Worked collaboratively with cross-functional teams to support accounting processes and decrease financial discrepancies.
  • Spearheaded successful customer service division through strategic planning and analysis.
  • Supported senior leadership by delivering weekly status and performance reports for continuous improvement.
  • Reviewed ratings data for completeness and accuracy while resolving discrepancies.
  • Assisted with online merchandising and promotions
Education
Expected in 06/2023 to to
Bachelor of Science: Psychology
The University of Texas At Dallas - Richardson, TX
GPA:
Expected in 08/2017 to to
Associate of Science: Biology
Collin College - Plano, TX,
GPA:
Expected in 06/2013 to to
High School Diploma:
Allen High School - Allen, TX
GPA:
Certifications
  • Certified Medical Scribe, ScribeAmerica - 2019
Languages
American Sign Language:
Professional Working
Negotiated:

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Resume Overview

School Attended

  • The University of Texas At Dallas
  • Collin College
  • Allen High School

Job Titles Held:

  • Badge Holder/Online Order Supervisor
  • Medical Scribe
  • Badge Holder/Sales Associate/POS Coordinator
  • Customer Support Manager

Degrees

  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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