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Back Office Executive Resume Example

Resume Score: 80%

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BJ
BACK OFFICE EXECUTIVE
Professional Summary

Professional Front and Back Office Executive with excellent interpersonal skills and extensive customer service. Team-oriented leader proficient in time-management and improving efficiency.

Skills
  • 40 WPM typing speed
  • Bilingual ( English / Spanish)
  • Schedule Management
  • Organization
  • Customer Service
  • Problem Resolution
  • First Aid/CPR
  • Medical office administration
  • Insurance claims
  • Data Entry
  • EMR
  • Medical Records Management
  • Budgets
Work History
06/2016 to CurrentBack Office ExecutiveBeverly Hills Allergy | Beverly Hills, CA

Provided care for patients based on physical, psychological, educational and safety criteria.

  • Kept equipment operating by following operating instructions and troubleshooting any problems.
  • Cross-trained in front-office procedures to back up reception staff.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Collected deductibles and copays to post money to patient accounts.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
  • Assisted with managing inventory and restocking examination rooms and stations.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Ordered prescription refills on behalf of existing office patients.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Submitted insurance claims and updated patients' insurance information.
  • Prepared examination rooms by cleaning surfaces, replacing table paper and clearing out any trash.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Prepared patch testing , Administered the test ,and read the results. Provided handouts on where the antigen could be found in products
  • Did both food and environmental Greer skin prick testing and read results.
  • Refilled Greer skin test tray daily and restocked office supplies
  • Administered Allergy Injections and helped patients understand the immunotherapy process.
  • Ran insurance and benefits for immunotherapy and helped patient with any billing questions they had.
  • Provided Instructions for patients when getting Allergy urine tests.
  • Provided patients with instructions when making an allergy test appointment, would remind patients to hold antihistamines one week prior to skin testing.
  • Monitored patient reactions after administering medications and IV therapies.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Educated family members and caregivers on patient care instructions.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
10/2015 to 11/2016MRI TechnologistLynwood Medical Center | Lynwood, CA
  • Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
  • Processed, labeled and organized diagnostic images to match with patient records.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
  • Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials, catheters, films and chemicals to reorder and restock.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
03/2015 to 05/2016Phlebotomy TechnicianLos Angeles Garfield Medical Clinic | Los Angeles, CA
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
  • Followed physician orders when administering therapeutic phlebotomy.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
  • Organized daily work based on collection priority.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Education
06/2012High School DiplomaMontebello High School, Montebello, CA
03/2016License | PhlebotomyNational Polytenic College, Commerce
10/2016Certificate | Magnetic Resonance Imaging (MRI) TechnologyNational Polytechnic College, Los Angeles, CA
06/2015Certificate | VenipunctureMedical Advance Center, Cypress
08/2018BLS Certified | BLS CPR Beverly Hills CPR, Beverly Hills, CA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Beverly Hills Allergy
  • Lynwood Medical Center
  • Los Angeles Garfield Medical Clinic

School Attended

  • Montebello High School
  • National Polytenic College
  • National Polytechnic College
  • Medical Advance Center
  • Beverly Hills CPR

Job Titles Held:

  • Back Office Executive
  • MRI Technologist
  • Phlebotomy Technician

Degrees

  • 06/2012 High School Diploma
    03/2016 License | Phlebotomy
    10/2016 Certificate | Magnetic Resonance Imaging (MRI) Technology
    06/2015 Certificate | Venipuncture
    08/2018 BLS Certified | BLS CPR

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