Back Office Executive Resume Example

Provided care for patients based on physical, psychological, educational and safety criteria.

• Kept equipment operating by following operating instructions and troubleshooting any problems.
• Cross-trained in front-office procedures to back up reception staff.
• Triaged patients in-person and via telephone to help optimize clinical resources.
• Posted payments and charges to patient accounts and participated in billing processes.
• Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
• Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
• Collected deductibles and copays to post money to patient accounts.
• Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
• Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
• Assisted with managing inventory and restocking examination rooms and stations.
• Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
• Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
• Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
• Ordered prescription refills on behalf of existing office patients.
• Placed laboratory tests and scan results in EMR for provider review.
• Submitted insurance claims and updated patients' insurance information.
• Prepared examination rooms by cleaning surfaces, replacing table paper and clearing out any trash.
• Created new patient charts and scanned documentation before and after appointments into EHR system.
• Completed skilled administrative work to support all office staff and operational requirements.
• Prepared patch testing , Administered the test ,and read the results. Provided handouts on where the antigen could be found in products
• Did both food and environmental Greer skin prick testing and read results.
• Refilled Greer skin test tray daily and restocked office supplies
• Administered Allergy Injections and helped patients understand the immunotherapy process.
• Ran insurance and benefits for immunotherapy and helped patient with any billing questions they had.
• Provided Instructions for patients when getting Allergy urine tests.
• Provided patients with instructions when making an allergy test appointment, would remind patients to hold antihistamines one week prior to skin testing.
• Monitored patient reactions after administering medications and IV therapies.
• Observed and reported patient condition, progress and medication side effects to accurately document updates.
• Administered different therapies and medications in line with physician orders and treatment plan.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Provided direct patient care, stabilized patients and determined next course of action.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Educated family members and caregivers on patient care instructions.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.