Enthusiastic Back Office Coordinator/CCMA eager to contribute to team success through hard work, attention to detail and excellent organizational skills,who balances the necessity of accomplished the job with the need to maintain good relationships with patients, providers, co- workers and the public. Equally capable of working alone or as a member of a team and comfortable exercising initiative and problems solving. Experience with administrative and clinical duties and a true passion for helping people in the health profession.
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Responsible for functioning as a hands-on working supervisor and under general directions plans, assigns, and oversees the daily activities of specified clinical employees that perform a variety of patient care activities in accordance with establish standards and protocol. Responsible for maintaining sufficient clinical staffing levels and adequate medical supplies needed to run the day-to-day operation of a practice. I recommend improvement processes and procedures to the practice manager; conduct regular audits of back office operations. Assist the practice manager with the selection, supervision and counseling of all clinical staff as well as the clinical staff with issues concerning patient, equipment supplies and any other matter affecting proper patient care. Review Paid Time Off request and forward them to practice manager for approval. Advise the practice manger and/or the physician of staffing needs. Oversea the daily supervision of the practice's clinical staff, including those performing phlebotomy and lab duties to assure that the back office activities are flowing smoothly and effectively. Make sure that the staff is supporting the physicians and caring for the patients. Ensure that patients are triaged in a timely manner and put into the appropriate room. Serve as the super user for quality, safety, and other clinical initiatives. Perform inventory and order necessary supplies for use in the practice. Project cost and arrange for delivery of medical supplies as needed. Obtain information on new and improved medical supplies from outside vendors. Work in conjunction with the practice manager, physicians and other clinical staff to determine best products for use in the practice. Perform the patient care activities required of a Medical Assistant. Provide a variety of clinical services to patients under the direct supervision of a physician, including phlebotomy. Serve as an interpreter between Spanish speaking patients to staff.
Performed all receptionist duties effectively and efficiently to ensure outstanding customer service. Greeted patients, families, and guest promptly in a courteous and inviting manner. Maintained a professional demeanor at all times to facilitate communication to patients, visitors and staff. Offered assistance to resolve patients' issues/concerns. Answered telephone calls and routed calls to appropriate staff member to ensure the patient is responded to promptly. Performed a variety of clerical duties to support the department in providing quality patient care. Registered new patients, and obtained patient data and copies of patient insurance cards/ID cards upon arrival to process for treatment, claim processing, and reimbursement. Input data according to signature guidelines, ensuring accuracy. Verified patient eligibility via telephone or insurance on-line web sites. Performed patient check in and check out via the Athena system. Pulled charts or made new ones prior to the appointment according to departmental guidelines. Filed all reports and other correspondence into charts on a daily basis. Worked independently on the coordination of daily activities of the practice. Assessed workload and acuity in order to provide support to the back office operations as needed. Managed the storage of medical records in order to comply with regulations and maintained an efficient environment. Performed all tasks associated with release of information according to practice standards. Opened and distributed all mail according to established guidelines. Performed scanning and bar coding for EMR as needed. Coordinated and scheduled patient's appointments and assisted with pre-cert and referrals as requested. Provided patient instructions for appointments and ensure all information and/ or orders are sent with the patients at the time of referral\appointment. Assisted with calling no shows and rescheduling appointment changes as indicated. Verified medical necessity of test ordered by utilizing appropriated codes. Called and scheduled outpatient procedure, surgeries, and visits as applicable. Obtained pre-cert/ prior approval from insurance carrier prior to appointment or procedures in order to ensure all services are covered. Collected copayments, deductibles, and uninsured patient payments according to company and insurance guidelines in order to meet departmental goals. Receives checks for fees, completes vouchers, and maintains a daily log of transactions. Hand carries all collections to the Treasurer office. Ensured all payments were posted timely and to correct accounts. I was responsible for the accuracy of daily collections, deposits and submits to appropriate department. Posted charges using Athena practice system. Maintained an organized, safe and efficient environment for patients and staff. Served as an interpreter .Worked the back office supporting clinical staff as a CMA as needed.
Worked along with providers, making patients feel at ease in the physician's office and often explained the physician's instructions. Cross trained to perform administrative and clinical duties. Administrative were to utilize computer applications, answer phones, update and file patient medical records, code and file out insurance forms, schedule appointments, handle correspondence, billing and bookkeeping, and place orders for office supplies and clinical supplies. As part of a clinical staff, I triaged patients in a timely manner, took patient medical histories, explained treatments and procedure to patient, prepare patient for examination, assist physician during exams and procedures, collected and prepared laboratory specimens, practiced proper patient identification, educated the patient about new medication as requested by Physician. Prepared and administered medication as directed by a Physician. Transmitted prescription refills as directed. Performed removal of sutures, staples and dressing changes. Arranged hospital admissions and laboratory services. Serve as an interpreter giving a clear and accurate communication between parties. Was an advocate for the patient.
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