Back Office Coordinator,CCMA Resume Example

Performed all receptionist duties effectively and efficiently to ensure outstanding customer service. Greeted patients, families, and guest promptly in a courteous and inviting manner. Maintained a professional demeanor at all times to facilitate communication to patients, visitors and staff. Offered assistance to resolve patients' issues/concerns. Answered telephone calls and routed calls to appropriate staff member to ensure the patient is responded to promptly. Performed a variety of clerical duties to support the department in providing quality patient care. Registered new patients, and obtained patient data and copies of patient insurance cards/ID cards upon arrival to process for treatment, claim processing, and reimbursement. Input data according to signature guidelines, ensuring accuracy. Verified patient eligibility via telephone or insurance on-line web sites. Performed patient check in and check out via the Athena system. Pulled charts or made new ones prior to the appointment according to departmental guidelines. Filed all reports and other correspondence into charts on a daily basis. Worked independently on the coordination of daily activities of the practice. Assessed workload and acuity in order to provide support to the back office operations as needed. Managed the storage of medical records in order to comply with regulations and maintained an efficient environment. Performed all tasks associated with release of information according to practice standards. Opened and distributed all mail according to established guidelines. Performed scanning and bar coding for EMR as needed. Coordinated and scheduled patient's appointments and assisted with pre-cert and referrals as requested. Provided patient instructions for appointments and ensure all information and/ or orders are sent with the patients at the time of referral\appointment. Assisted with calling no shows and rescheduling appointment changes as indicated. Verified medical necessity of test ordered by utilizing appropriated codes. Called and scheduled outpatient procedure, surgeries, and visits as applicable. Obtained pre-cert/ prior approval from insurance carrier prior to appointment or procedures in order to ensure all services are covered. Collected copayments, deductibles, and uninsured patient payments according to company and insurance guidelines in order to meet departmental goals. Receives checks for fees, completes vouchers, and maintains a daily log of transactions. Hand carries all collections to the Treasurer office. Ensured all payments were posted timely and to correct accounts. I was responsible for the accuracy of daily collections, deposits and submits to appropriate department. Posted charges using Athena practice system. Maintained an organized, safe and efficient environment for patients and staff. Served as an interpreter .Worked the back office supporting clinical staff as a CMA as needed.

Worked along with providers, making patients feel at ease in the physician's office and often explained the physician's instructions. Cross trained to perform administrative and clinical duties. Administrative were to utilize computer applications, answer phones, update and file patient medical records, code and file out insurance forms, schedule appointments, handle correspondence, billing and bookkeeping, and place orders for office supplies and clinical supplies. As part of a clinical staff, I triaged patients in a timely manner, took patient medical histories, explained treatments and procedure to patient, prepare patient for examination, assist physician during exams and procedures, collected and prepared laboratory specimens, practiced proper patient identification, educated the patient about new medication as requested by Physician. Prepared and administered medication as directed by a Physician. Transmitted prescription refills as directed. Performed removal of sutures, staples and dressing changes. Arranged hospital admissions and laboratory services. Serve as an interpreter giving a clear and accurate communication between parties. Was an advocate for the patient.