Back Office Agent Resume Example

Assisted pricing department with updates for weekly ads

Reconciled and reported discrepancies found in weekly ads

Entered pricing changes in a timely manner

Verified that information in the computer system was up-to-date and accurate.

Eliminated outdated records by sending the records to be scanned.

Developed and created a more effective filing system to accelerate paperwork processing.

Contacted customers prior to delivery to confirm and coordinate delivery times.

Monitored department performance data to identify and avoid potential risks.

Stacked and transported all overstock to storage areas.

Evaluated operational records and made scheduling adjustments to maximize efficiency.

Dispatch driver to pickup

Resolved customer questions, issues and complaints.

Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.

Created training manuals targeted at resolving even the most difficult customer issues.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Conducted monthly, quarterly and yearly inventories of warehouse stock.

Worked at a rapid pace to meet tight deadlines.

Maintained accurate stock records and schedules.

Selected products for specific routes according to pick sheets.

Negotiated bulk shipping discounts with contracted carriers.

Evaluated operational records and made scheduling adjustments to maximize efficiency.

Oversaw special orders and after-hours, urgent shipping jobs.

Unloaded, picked, staged and loaded products for shipping.

Conducted monthly, quarterly and yearly inventories of warehouse stock.

Resolved service issues in a timely manner, including coordinating and processing returns.

Oversaw warehousing and storage practices and housekeeping.

Received incoming shipments and reviewed contents against purchase order for accuracy.

Transported goods from racks, shelves and vehicles.

Worked at a rapid pace to meet tight deadlines.

Verified and recorded the count and condition of cargo received.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Answered customers' questions and addressed problems and complaints in person and via phone.

Maintained visually appealing and effective displays for the entire store.

Offered exceptional customer service to differentiate and promote the company brand.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Exchanged returned merchandise for customers quickly and efficiently.

Trained new employees on company customer service policies and service level standards.

Successfully managed the activities of 10 to 20 team members within 1 location

Provided a high level of product and leadership support to representatives and clients.

Effectively communicated with team members to maintain clearly defined expectations.

Resolved customer questions, issues and complaints.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.