Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

I am a very dedicated employee who loves to learn. I have over 25 years of work experience, in several different fields. Which include: Customer Service, Trucking Industry, Warehouse Receptionist, Retail Customer Service / Receiving Manger, Bank Teller as well as Administrative Assistant.


As you will see as you read through my resume, I have had a variety of jobs with multiple skills. I excel at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Dedicated team player
  • AS/400
  • Mail management
  • Time management
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Business writing
  • Proofreading
  • AR/AP
  • Meeting planning
Experience
05/2012 to Current Back Office Agent Staff Masters/Electrolux Major Appliances | City, STATE,

Verified that information in the computer system was up-to-date and accurate.

Verified and logged in deadlines for responding to daily inquiries.

Researched consumer files to determine if their appliances meet the requirements to be replaced

Researched dealers/servicers to assist with replacements

11/2010 to 05/2012 Customer Service / Store Support Select Staffing / Food Lion Corp | City, STATE,

Assisted pricing department with updates for weekly ads

Reconciled and reported discrepancies found in weekly ads

Entered pricing changes in a timely manner

08/2010 to 11/2010 Clerical Assistance Select Staffing / McKesson Packaging | City, STATE,

Verified that information in the computer system was up-to-date and accurate.

Eliminated outdated records by sending the records to be scanned.

Developed and created a more effective filing system to accelerate paperwork processing.

10/2006 to 07/2010 Customer Service / Dispatcher / Receptionist Wilson Trucking | City, STATE,

Contacted customers prior to delivery to confirm and coordinate delivery times.

Monitored department performance data to identify and avoid potential risks.

Stacked and transported all overstock to storage areas.

Evaluated operational records and made scheduling adjustments to maximize efficiency.

Dispatch driver to pickup

11/2003 to 10/2006 Receptionist/Office Lead Minka Lighting | City, STATE,

Resolved customer questions, issues and complaints.

Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.

Created training manuals targeted at resolving even the most difficult customer issues.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Conducted monthly, quarterly and yearly inventories of warehouse stock.

Worked at a rapid pace to meet tight deadlines.


03/1997 to 10/2003 Pricing Coordinator/Receiving Manager/Customer Service Manager/Front End Manager Lowes Home Centers | City, STATE,

Maintained accurate stock records and schedules.

Selected products for specific routes according to pick sheets.

Negotiated bulk shipping discounts with contracted carriers.

Evaluated operational records and made scheduling adjustments to maximize efficiency.

Oversaw special orders and after-hours, urgent shipping jobs.

Unloaded, picked, staged and loaded products for shipping.

Conducted monthly, quarterly and yearly inventories of warehouse stock.

Resolved service issues in a timely manner, including coordinating and processing returns.

Oversaw warehousing and storage practices and housekeeping.

Received incoming shipments and reviewed contents against purchase order for accuracy.

Transported goods from racks, shelves and vehicles.

Worked at a rapid pace to meet tight deadlines.

Verified and recorded the count and condition of cargo received.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Answered customers’ questions and addressed problems and complaints in person and via phone.

Maintained visually appealing and effective displays for the entire store.

Offered exceptional customer service to differentiate and promote the company brand.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Exchanged returned merchandise for customers quickly and efficiently.

Trained new employees on company customer service policies and service level standards.

Successfully managed the activities of 10 to 20 team members within 1 location

Provided a high level of product and leadership support to representatives and clients.

Effectively communicated with team members to maintain clearly defined expectations.

Resolved customer questions, issues and complaints.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.



Education
Expected in 1987 | General Garinger High School, Charlotte, North Carolina GPA:

Office Administration coursework

Emphasis in Business

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resume Strength

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Resume Overview

School Attended

  • Garinger High School

Job Titles Held:

  • Back Office Agent
  • Customer Service / Store Support
  • Clerical Assistance
  • Customer Service / Dispatcher / Receptionist
  • Receptionist/Office Lead
  • Pricing Coordinator/Receiving Manager/Customer Service Manager/Front End Manager

Degrees

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